- 1. Claude codes every booking.It reads the customer's own words and picks the problem, asking one question when unsure.
- 2. Staple plans the trucks.Which technician takes each call, in what order, and what each truck loads tonight.
- 3. People act before 08:00.The parts room loads, the call center and dispatch ring customers, the buyer chases back-orders.
The plan · one invented week, on Claude's codes
The plan for Sun 25 Oct invented
AI at booking: Claude coded all 165 bookings?
145 read 70% sure or more were coded at once. 20 were unsure, so Claude asked each customer one question: 16 answers settled the code, and 4 go to the call center. Each unsure call is below, and wears a yellow corner on the board.
Range: “The range stopped working properly since yesterday”
Claude read No power 15%
It asked: “Since yesterday, how has the range stopped working properly?”
- Won't heat at all
- Heats to the wrong temperature
- Completely dead, no power
Coded No power · T22 at 13:14
Dishwasher: “My dishwasher has no lights at all”
Claude read Will not start 60%
It asked: “What happens when you press the start button?”
- Nothing happens at all
- Water leaks out
- Water stays in the tub
Coded Will not start · T09 at 08:12
Dishwasher: “The dishwasher has no lights at all”
Claude read Will not start 60%
It asked: “What happens when you press the start button?”
- Nothing happens at all
- Water leaks out
- Water stays in the tub
Coded Will not start · T04 at 13:28
Refrigerator: “The refrigerator stopped working properly”
Claude read Not cooling at all 20%
It asked: “What exactly stopped working properly on the refrigerator?”
- Not cooling at all
- Fresh-food side warm, freezer cold
- Frost is building up
- Water is leaking
Still unsure: the call center rings the customer · T28 at 13:38
Washer: “My washer is acting up and not working right”
Claude read Will not start 20%
It asked: “What is the washer doing wrong?”
- Water is leaking out
- It is loud or shaking
- Water stays in the drum
- It will not start at all
Coded Will not drain · T02 at 16:14
First guess would load main control board, door lock, motor control board
Now loads drain pump, pressure switch, main control board
Furnace: “The heating system stopped working properly since yesterday”
Claude read No heat 20%
It asked: “What is the heating system doing wrong right now?”
- No heat is coming out
- Only the fan runs
- Making a loud noise
- Won't turn on at all
Coded Blower problem · T02 at 14:54
First guess would load hot surface igniter, flame sensor, main control board
Now loads run capacitor, blower motor, main control board
Dishwasher: “The dishwasher stopped working properly since yesterday”
Claude read Will not start 20%
It asked: “Since yesterday, what exactly stopped working properly on the dishwasher?”
- Water leaks out
- Dishes are not getting clean
- Water will not drain
- It will not start
Coded Will not drain · T12 at 14:38
First guess would load main control board, door latch, thermal fuse
Now loads drain pump, main control board, drain hose
Range: “My oven takes forever to bake”
Claude read Temperature off 55%
It asked: “Does the oven heat up but cook slowly?”
- Heats up but very slowly
- Barely heats at all
- Burner takes ages to light
Coded Temperature off · T12 at 12:45
Dishwasher: “The dishwasher stopped working properly since yesterday”
Claude read Will not start 20%
It asked: “Since yesterday, what exactly stopped working properly on the dishwasher?”
- Water leaks out
- Dishes are not getting clean
- Water will not drain
- It will not start
Coded Will not start · T22 at 15:24
Range: “The range bake doesn't work”
Claude read Oven not heating 60%
It asked: “When you select bake on the range, what happens?”
- Burner won't light
- Range stays cold
- Display is dead
Coded Oven not heating · T12 at 09:24
Range: “The range takes forever to bake since yesterday”
Claude read Temperature off 55%
It asked: “Since yesterday, does the range heat up but cook slowly?”
- Heats up but very slowly
- Barely heats at all
- Burner takes ages to light
Coded Temperature off · T12 at 11:33
Furnace: “The heating system stopped working properly”
Claude read No heat 20%
It asked: “What is the heating system doing wrong right now?”
- No heat is coming out
- Only the fan runs
- Making a loud noise
- Won't turn on at all
Coded Will not start · T01 at 10:11
First guess would load hot surface igniter, flame sensor, main control board
Now loads limit switch, main control board, pressure switch
Furnace: “The heating system is acting up and not working right since yesterday”
Claude read No heat 20%
It asked: “What is the heating system doing wrong right now?”
- No heat is coming out
- Only the fan runs
- Making a loud noise
- Won't turn on at all
Still unsure: the call center rings the customer · T22 at 08:12
Dishwasher: “My dishwasher is acting up and not working right since yesterday”
Claude read Will not start 20%
It asked: “Since yesterday, what is the main problem with the dishwasher?”
- Water is leaking
- Dishes are not getting clean
- Water will not drain
- Dishes are not drying
Still unsure: the call center rings the customer · T02 at 14:01
Furnace: “The heating system stopped working properly”
Claude read No heat 20%
It asked: “What is the heating system doing wrong right now?”
- No heat is coming out
- Only the fan runs
- Making a loud noise
- Won't turn on at all
Still unsure: the call center rings the customer · T02 at 08:12
Dryer: “The clothes dryer is acting up and not working right”
Claude read Will not start 15%
It asked: “What exactly is the dryer doing wrong?”
- It makes a loud noise
- It runs but produces no heat
- It won't start at all
- It takes too long to dry clothes
Coded Takes too long to dry · T05 at 11:32
First guess would load thermal fuse, door switch, main control board
Now loads heating element, thermal fuse, cycling thermostat
Dryer: “The clothes dryer stopped working properly since yesterday”
Claude read Will not start 20%
It asked: “What exactly is the dryer doing wrong?”
- It makes a loud noise
- It runs but produces no heat
- It won't start at all
- It takes too long to dry clothes
Coded No heat · T17 at 12:30
First guess would load thermal fuse, door switch, main control board
Now loads heating element, thermal fuse, igniter
Furnace: “The heating system is acting up and not working right”
Claude read No heat 20%
It asked: “What is the heating system doing wrong right now?”
- No heat is coming out
- Only the fan runs
- Making a loud noise
- Won't turn on at all
Coded Will not start · T13 at 08:12
First guess would load hot surface igniter, flame sensor, main control board
Now loads limit switch, main control board, pressure switch
Dryer: “The clothes dryer is acting up and not working right since yesterday”
Claude read Will not start 15%
It asked: “What exactly is the dryer doing wrong?”
- It makes a loud noise
- It runs but produces no heat
- It won't start at all
- It takes too long to dry clothes
Coded No heat · T17 at 11:27
First guess would load thermal fuse, door switch, main control board
Now loads heating element, thermal fuse, igniter
Range: “My oven takes forever to bake”
Claude read Temperature off 55%
It asked: “Does the oven heat up but cook slowly?”
- Heats up but very slowly
- Barely heats at all
- Burner takes ages to light
Coded Temperature off · T22 at 11:38
To do before 08:00
Parts room · tonight · 24
- Truck V12 (T12): put on 20, take off 4
- Truck V08 (T08): put on 19, take off 4
- Truck V18 (T18): put on 19, take off 6
- Truck V21 (T21): put on 16, take off 5
- Truck V23 (T23): put on 18, take off 6
- Truck V05 (T05): put on 17, take off 3
- Truck V03 (T03): put on 21, take off 6
- Truck V11 (T11): put on 14, take off 2
- Truck V17 (T17): put on 17, take off 3
- Truck V16 (T16): put on 18, take off 7
- Truck V29 (T29): put on 18, take off 4
- Truck V07 (T07): put on 18, take off 4
- Truck V13 (T13): put on 9, take off 0
- Truck V02 (T02): put on 9, take off 0
- Truck V20 (T20): put on 7, take off 1
- Truck V09 (T09): put on 10, take off 2
- Truck V22 (T22): put on 8, take off 0
- Truck V04 (T04): put on 8, take off 0
- Truck V24 (T24): put on 6, take off 0
- Truck V01 (T01): put on 4, take off 0
- Truck V15 (T15): put on 2, take off 0
- Truck V28 (T28): put on 3, take off 0
- Truck V25 (T25): put on 3, take off 0
- Truck V27 (T27): put on 2, take off 0
Call center · before 08:00 · 4
- AICall back about call 13968: Claude's question did not settle it
- AICall back about call 79964: Claude's question did not settle it
- AICall back about call 83649: Claude's question did not settle it
- AICall back about call 85614: Claude's question did not settle it
Buyer · this week · 3
- Expedite main control board: 10.5 calls expected before it ships
- Expedite blower wheel: 7.4 calls expected before it ships
- Expedite tub spider arm: 1.6 calls expected before it ships
07:00 and after: what changed
- T07 called out sick at 07:00: 7 calls moved
- call 18595 → T27, first-visit chance 88% → 82%
- call 26877 → T25, first-visit chance 84% → 77%
- call 29331 → T11, first-visit chance 85% → 62%
- call 62800 → T27, first-visit chance 89% → 75%
- call 73764 → T28, first-visit chance 85% → 84%
- call 75575 → T25, first-visit chance 81% → 77%
- call 115635 → T27, first-visit chance 89% → 75%
- 16 calls changed priority on the day, 7 of them escalated to urgent (▲ on the board).
Routes and the board
First-visit chance: under 50% 50% 70% 80% 90%+ · Claude asked · moved · added on the day · part missing · ▲ escalated
Load sheet?
Truck V01 · T01, mid generalist
89 of 90 space units · $3,400 of stock aboard · put on 4, take off 0, keep 48
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | blower motor mount ($22.00) | $7.38 | call 40037 5% |
| put on | blower wheel ($96.00) | $4.71 | spare for unplanned calls $0.65 |
| put on | inducer gasket ($11.00) | $4.11 | spare for unplanned calls |
| put on | blower door switch ($14.00) | $0.46 | spare for unplanned calls $0.64 |
Keep aboard: 48 parts. For tomorrow's calls: inducer motor, blower motor, run capacitor. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 5, range 7, refrigerator 8, washer 8.
1 calls tomorrow; the board and the map show the route.
Truck V02 · T02, senior specialist, certified
90 of 90 space units · $3,281 of stock aboard · put on 9, take off 0, keep 45
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | coin trap filter ($14.00) | $8.20 | call 19604 6% |
| put on | detergent dispenser ($46.00) | $8.14 | spare for unplanned calls |
| put on | blower relay ($41.00) | $7.72 | spare for unplanned calls |
| put on | wash arm mount ($18.00) | $7.38 | spare for unplanned calls |
| put on | rinse aid dispenser ($29.00) | $5.28 | spare for unplanned calls |
| put on | board fuse ($5.00) | $5.10 | spare for unplanned calls |
| put on | door switch ($16.00) | $4.13 | spare for unplanned calls |
| put on | flue pipe gasket ($12.00) | $3.58 | spare for unplanned calls |
| put on | hose clamp kit ($8.00) | $0.88 | spare for unplanned calls |
Keep aboard: 45 parts. For tomorrow's calls: main control board, main control board, hot surface igniter, drain pump, flame sensor, drain pump, heating element, run capacitor, water inlet valve, circulation pump, pressure switch, blower motor, gas valve, spray arm, door latch, limit switch, pressure switch, rollout switch, chopper blade, blower door switch, main control board, drain hose, pressure switch hose, check valve, high-limit thermostat, drain hose. Stock for unplanned calls: dishwasher 5, furnace 4, washer 10.
9 calls tomorrow; the board and the map show the route.
Truck V03 · T03, mid generalist
90 of 90 space units · $2,971 of stock aboard · put on 21, take off 6, keep 42
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | fill hoses ($26.00) | $24.99 | call 68010 14%, spare for unplanned calls $0.77 |
| put on | drive belt ($18.00) | $20.03 | call 12162 10%, spare for unplanned calls $1.59 |
| put on | high-limit thermostat ($22.00) | $8.92 | call 145497 5% |
| put on | lid switch ($19.00) | $8.77 | call 139595 5% |
| put on | drain hose ($19.00) | $8.36 | call 59100 5% |
| put on | wiring harness ($44.00) | $8.04 | spare for unplanned calls |
| put on | filter assembly ($34.00) | $7.55 | spare for unplanned calls $0.67 |
| put on | suspension springs ($21.00) | $7.39 | spare for unplanned calls |
| put on | inlet screen filter ($7.00) | $7.28 | spare for unplanned calls |
| put on | vent fan motor ($38.00) | $7.09 | spare for unplanned calls |
| put on | motor pulley ($17.00) | $6.96 | call 63490 5% |
| put on | chopper blade ($15.00) | $6.78 | spare for unplanned calls |
| put on | check valve ($13.00) | $6.53 | spare for unplanned calls |
| put on | door spring kit ($21.00) | $6.53 | spare for unplanned calls |
| put on | user interface board ($96.00) | $6.34 | spare for unplanned calls |
| put on | rinse aid dispenser ($29.00) | $6.14 | spare for unplanned calls |
| put on | detergent dispenser ($37.00) | $5.81 | spare for unplanned calls |
| take off | blower motor ($310) | $5.61 | outranked for space |
| put on | motor control board ($132) | $5.06 | spare for unplanned calls |
| put on | hose clamp kit ($8.00) | $5.02 | spare for unplanned calls |
| put on | tub gasket ($27.00) | $5.01 | spare for unplanned calls |
| take off | inducer motor ($230) | $4.86 | outranked for space |
| take off | condenser fan motor ($58.00) | $4.58 | outranked for space |
| take off | ice maker assembly ($112) | $4.49 | outranked for space |
| put on | counterweight bolts ($12.00) | $3.72 | spare for unplanned calls |
| take off | bake element ($42.00) | $3.53 | outranked for space |
| take off | main control board ($189) | $3.45 | outranked for space |
Keep aboard: 42 parts. For tomorrow's calls: main control board, drain pump, water inlet valve, drive belt, heating element, main control board, door lock, tub bearing kit, door gasket, shock absorbers, water inlet valve, idler pulley, pressure switch, float switch, circulation pump, drum rollers, thermal fuse. Stock for unplanned calls: dishwasher 2, dryer 4, furnace 6, range 6, refrigerator 5, washer 2.
7 calls tomorrow; the board and the map show the route.
Truck V04 · T04, mid specialist
89 of 90 space units · $3,167 of stock aboard · put on 8, take off 0, keep 51
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | blower relay ($41.00) | $7.74 | spare for unplanned calls |
| put on | element terminal block ($14.00) | $6.31 | spare for unplanned calls |
| put on | burner orifice kit ($11.00) | $5.64 | spare for unplanned calls |
| put on | door switch ($16.00) | $5.27 | spare for unplanned calls |
| put on | inducer gasket ($11.00) | $3.00 | spare for unplanned calls |
| put on | board fuse ($5.00) | $2.07 | spare for unplanned calls |
| put on | door spring kit ($21.00) | $0.87 | spare for unplanned calls |
| put on | detergent dispenser ($46.00) | $0.21 | spare for unplanned calls |
Keep aboard: 51 parts. For tomorrow's calls: limit switch, main control board, flame sensor, door latch, run capacitor, pressure switch, surface burner switch, spark module, oven igniter, blower motor, bake element, main control board, main control board, flue pipe gasket, burner cap set, spark electrode. Stock for unplanned calls: dishwasher 16, furnace 10, range 9.
8 calls tomorrow; the board and the map show the route.
Truck V05 · T05, senior generalist, certified
90 of 90 space units · $3,048 of stock aboard · put on 17, take off 3, keep 46
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | high-limit thermostat ($23.00) | $33.92 | spare for unplanned calls $0.51 |
| put on | flame sensor ($19.00) | $20.12 | spare for unplanned calls |
| put on | rear drum seal ($16.00) | $18.02 | spare for unplanned calls $0.66 |
| put on | exhaust duct ($21.00) | $15.87 | spare for unplanned calls |
| put on | lint screen housing ($33.00) | $13.15 | spare for unplanned calls |
| put on | element terminal kit ($11.00) | $11.15 | spare for unplanned calls |
| put on | door switch ($15.00) | $11.08 | call 7368 7% |
| put on | door gasket ($69.00) | $9.13 | spare for unplanned calls $1.71 |
| put on | fill tube heater ($19.00) | $7.37 | spare for unplanned calls |
| put on | air duct seal ($14.00) | $6.90 | spare for unplanned calls |
| take off | blower motor ($310) | $5.25 | outranked for space |
| put on | ice level arm ($12.00) | $4.98 | spare for unplanned calls |
| put on | damper control assembly ($46.00) | $4.72 | spare for unplanned calls |
| take off | inducer motor ($230) | $4.58 | outranked for space |
| put on | door catch ($9.00) | $4.02 | spare for unplanned calls |
| put on | start switch ($18.00) | $3.88 | spare for unplanned calls |
| put on | thermistor ($18.00) | $3.79 | spare for unplanned calls |
| take off | door boot seal ($72.00) | $3.70 | outranked for space |
| put on | drum glide bearings ($14.00) | $3.17 | spare for unplanned calls |
| put on | motor pulley ($17.00) | $2.40 | spare for unplanned calls |
Keep aboard: 46 parts. For tomorrow's calls: thermal fuse, heating element, cycling thermostat, gas valve coils, ice maker assembly, igniter, defrost heater, water inlet valve, evaporator fan motor, defrost thermostat, main control board. Stock for unplanned calls: dishwasher 9, dryer 4, furnace 6, range 8, refrigerator 2, washer 6.
8 calls tomorrow; the board and the map show the route.
Truck V06 · T06, junior generalist
81 of 90 space units · $3,257 of stock aboard · put on 0, take off 0, keep 48
No change to the load tonight.
Keep aboard: 48 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 8, range 7, refrigerator 8, washer 8.
0 calls tomorrow; the board and the map show the route.
Truck V07 · T07, senior generalist, certified
90 of 90 space units · $3,019 of stock aboard · put on 18, take off 4, keep 45
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | drain hose ($22.00) | $18.60 | call 75575 7%, call 26877 5%, spare for unplanned calls $0.59 |
| put on | tub gasket ($27.00) | $17.87 | call 62800 6%, call 115635 6% |
| put on | coin trap filter ($14.00) | $15.00 | call 75575 5% |
| put on | door spring kit ($21.00) | $11.61 | spare for unplanned calls |
| take off | blower motor ($310) | $9.37 | outranked for space |
| put on | hose clamp kit ($8.00) | $9.13 | spare for unplanned calls |
| take off | inducer motor ($230) | $7.37 | outranked for space |
| put on | thermistor ($18.00) | $7.08 | call 18595 5% |
| put on | pressure switch hose ($9.00) | $6.69 | spare for unplanned calls $0.57 |
| put on | air duct seal ($14.00) | $6.32 | spare for unplanned calls |
| put on | motor pulley ($17.00) | $6.18 | spare for unplanned calls |
| put on | door gasket ($69.00) | $5.58 | spare for unplanned calls $1.84 |
| put on | flue pipe gasket ($12.00) | $5.35 | spare for unplanned calls |
| put on | drive belt ($18.00) | $5.21 | spare for unplanned calls $1.53 |
| put on | condensate trap ($27.00) | $4.49 | spare for unplanned calls |
| put on | damper control assembly ($46.00) | $3.79 | spare for unplanned calls |
| take off | bake element ($42.00) | $3.52 | outranked for space |
| put on | door switch ($15.00) | $3.09 | spare for unplanned calls |
| put on | blower door switch ($14.00) | $2.50 | spare for unplanned calls $0.71 |
| take off | gas safety valve ($96.00) | $2.48 | outranked for space |
| put on | rear drum seal ($16.00) | $2.35 | spare for unplanned calls $0.71 |
| put on | wiring harness ($44.00) | $1.45 | spare for unplanned calls |
Keep aboard: 45 parts. For tomorrow's calls: drain pump, door gasket, drive belt, flame sensor, float switch, pressure switch, water inlet valve, defrost heater, limit switch, evaporator fan motor, idler pulley, main control board, circulation pump, defrost thermostat, pressure switch, drum rollers, main control board. Stock for unplanned calls: dishwasher 5, dryer 6, furnace 3, range 6, refrigerator 4, washer 4.
7 calls tomorrow; the board and the map show the route.
Truck V08 · T08, mid generalist
90 of 90 space units · $3,258 of stock aboard · put on 19, take off 4, keep 44
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | door gasket ($69.00) | $83.73 | call 125524 17%, call 46272 17%, call 158567 14%, spare for unplanned calls $1.69 |
| put on | water filter housing ($58.00) | $23.98 | call 125524 9% |
| put on | defrost drain heater ($16.00) | $15.59 | spare for unplanned calls |
| put on | drain pan ($32.00) | $14.57 | spare for unplanned calls |
| put on | oven relay board ($88.00) | $11.93 | call 111189 8%, spare for unplanned calls $0.58 |
| put on | air duct seal ($14.00) | $11.34 | call 46272 5% |
| put on | touch control panel ($142) | $10.46 | call 111189 7% |
| put on | start switch ($18.00) | $10.42 | call 78077 6% |
| put on | fill tube heater ($19.00) | $8.87 | spare for unplanned calls |
| put on | thermal cutoff ($17.00) | $8.28 | call 111189 6%, spare for unplanned calls $0.52 |
| put on | ice level arm ($12.00) | $6.95 | spare for unplanned calls |
| put on | power terminal block ($24.00) | $6.65 | call 111189 5% |
| put on | door hinge cam ($17.00) | $6.63 | spare for unplanned calls |
| put on | door switch ($15.00) | $5.95 | spare for unplanned calls |
| take off | blower motor ($310) | $5.70 | outranked for space |
| take off | inducer motor ($230) | $4.93 | outranked for space |
| put on | drum glide bearings ($14.00) | $4.18 | spare for unplanned calls |
| take off | door boot seal ($72.00) | $3.67 | outranked for space |
| put on | rear drum seal ($16.00) | $3.56 | spare for unplanned calls $0.71 |
| take off | tub bearing kit ($95.00) | $3.39 | outranked for space |
| put on | door catch ($9.00) | $3.06 | spare for unplanned calls |
| put on | timer ($82.00) | $2.83 | spare for unplanned calls |
| put on | damper control assembly ($46.00) | $1.41 | spare for unplanned calls |
Keep aboard: 44 parts. For tomorrow's calls: water inlet valve, defrost heater, ice maker assembly, main control board, idler pulley, thermal fuse, defrost thermostat, door switch, drum rollers, drive belt, main control board, surface burner switch, heating element. Stock for unplanned calls: dishwasher 9, dryer 2, furnace 6, range 5, refrigerator 3, washer 6.
7 calls tomorrow; the board and the map show the route.
Truck V09 · T09, mid generalist, certified
90 of 90 space units · $3,437 of stock aboard · put on 10, take off 2, keep 47
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | blower motor mount ($22.00) | $8.33 | call 79398 6% |
| put on | fan blade ($11.00) | $6.79 | call 707 5% |
| put on | blower wheel ($96.00) | $6.37 | spare for unplanned calls $0.79 |
| put on | door switch ($16.00) | $5.11 | spare for unplanned calls |
| put on | compressor grommets ($9.00) | $4.59 | spare for unplanned calls |
| put on | user control panel ($109) | $4.51 | spare for unplanned calls |
| take off | door boot seal ($72.00) | $3.86 | outranked for space |
| put on | inducer gasket ($11.00) | $3.24 | spare for unplanned calls |
| take off | gas safety valve ($96.00) | $2.46 | outranked for space |
| put on | rollout switch ($16.00) | $2.00 | spare for unplanned calls $0.88 |
| put on | door switch ($15.00) | $1.53 | spare for unplanned calls |
| put on | blower door switch ($14.00) | $0.37 | spare for unplanned calls $0.78 |
Keep aboard: 47 parts. For tomorrow's calls: inducer motor, door latch, main control board, condenser fan motor, evaporator fan motor, blower motor, run capacitor, start relay. Stock for unplanned calls: dishwasher 7, dryer 9, furnace 5, range 7, refrigerator 5, washer 6.
3 calls tomorrow; the board and the map show the route.
Truck V10 · T10, junior generalist
81 of 90 space units · $3,257 of stock aboard · put on 0, take off 0, keep 48
No change to the load tonight.
Keep aboard: 48 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 8, range 7, refrigerator 8, washer 8.
0 calls tomorrow; the board and the map show the route.
Truck V11 · T11, mid generalist, certified
90 of 90 space units · $3,096 of stock aboard · put on 14, take off 2, keep 47
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | tub bearing kit ($95.00) | $59.26 | call 143844 36%, spare for unplanned calls $1.51 |
| put on | oven door gasket ($28.00) | $34.59 | call 55873 22%, spare for unplanned calls $0.97 |
| put on | drive belt ($18.00) | $12.06 | call 143844 8%, spare for unplanned calls $1.47 |
| put on | drum glide bearings ($14.00) | $10.41 | spare for unplanned calls |
| put on | rear drum seal ($16.00) | $9.86 | spare for unplanned calls $0.71 |
| put on | door latch assembly ($52.00) | $8.65 | call 55873 6% |
| put on | door hinge receiver ($15.00) | $6.70 | call 55873 5% |
| put on | suspension springs ($21.00) | $6.64 | call 143844 5% |
| put on | fan blade ($11.00) | $6.06 | spare for unplanned calls |
| take off | blower motor ($310) | $5.73 | outranked for space |
| put on | compressor grommets ($9.00) | $5.68 | spare for unplanned calls |
| take off | inducer motor ($230) | $4.95 | outranked for space |
| put on | counterweight bolts ($12.00) | $3.91 | spare for unplanned calls |
| put on | door switch ($15.00) | $2.84 | spare for unplanned calls |
| put on | fill hoses ($26.00) | $1.48 | spare for unplanned calls $0.71 |
| put on | start switch ($18.00) | $0.66 | spare for unplanned calls |
Keep aboard: 47 parts. For tomorrow's calls: idler pulley, door hinge, drum rollers, evaporator fan motor, shock absorbers, condenser fan motor, drive belt, thermal fuse, start relay. Stock for unplanned calls: dishwasher 9, dryer 5, furnace 6, range 7, refrigerator 5, washer 6.
5 calls tomorrow; the board and the map show the route.
Truck V12 · T12, senior generalist, certified
90 of 90 space units · $3,305 of stock aboard · put on 20, take off 4, keep 45
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | oven door gasket ($28.00) | $69.73 | call 101844 14%, call 45754 12%, call 29016 12%, spare for unplanned calls $1.04 |
| put on | oven relay board ($88.00) | $32.16 | call 43437 13%, spare for unplanned calls $0.62 |
| put on | convection fan motor ($79.00) | $31.10 | call 101844 5% |
| put on | oven thermostat ($64.00) | $29.98 | call 101844 5% |
| put on | element terminal block ($14.00) | $16.49 | spare for unplanned calls |
| put on | thermal cutoff ($17.00) | $15.96 | spare for unplanned calls $0.55 |
| put on | drain hose ($19.00) | $8.07 | call 28379 5% |
| put on | filter assembly ($34.00) | $7.62 | spare for unplanned calls $0.66 |
| put on | high-limit thermostat ($22.00) | $6.97 | spare for unplanned calls |
| put on | vent fan motor ($38.00) | $6.34 | spare for unplanned calls |
| put on | rinse aid dispenser ($29.00) | $6.17 | spare for unplanned calls |
| put on | chopper blade ($15.00) | $6.03 | spare for unplanned calls |
| take off | blower motor ($310) | $5.52 | outranked for space |
| put on | check valve ($13.00) | $5.07 | spare for unplanned calls |
| put on | burner orifice kit ($11.00) | $5.03 | spare for unplanned calls |
| take off | inducer motor ($230) | $4.79 | outranked for space |
| take off | ice maker assembly ($112) | $4.55 | outranked for space |
| put on | touch control panel ($142) | $4.39 | spare for unplanned calls |
| put on | spark electrode ($21.00) | $4.27 | spare for unplanned calls |
| put on | door latch assembly ($52.00) | $3.83 | spare for unplanned calls |
| take off | door boot seal ($72.00) | $3.73 | outranked for space |
| put on | door hinge receiver ($15.00) | $2.40 | spare for unplanned calls |
| put on | power terminal block ($24.00) | $0.91 | spare for unplanned calls |
| put on | wash arm mount ($18.00) | $0.71 | spare for unplanned calls |
Keep aboard: 45 parts. For tomorrow's calls: temperature sensor, main control board, oven igniter, main control board, bake element, drain pump, heating element, gas safety valve. Stock for unplanned calls: dishwasher 6, dryer 9, furnace 6, range 3, refrigerator 7, washer 6.
8 calls tomorrow; the board and the map show the route.
Truck V13 · T13, senior specialist, certified
90 of 90 space units · $3,582 of stock aboard · put on 9, take off 0, keep 46
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | board fuse ($5.00) | $21.08 | spare for unplanned calls |
| put on | user interface board ($96.00) | $9.02 | call 107392 6% |
| put on | wiring harness ($44.00) | $8.97 | spare for unplanned calls |
| put on | power terminal block ($24.00) | $6.78 | call 17468 5% |
| put on | inlet screen filter ($7.00) | $4.45 | spare for unplanned calls |
| put on | blower relay ($41.00) | $3.01 | spare for unplanned calls |
| put on | inducer gasket ($11.00) | $2.21 | spare for unplanned calls |
| put on | flue pipe gasket ($12.00) | $1.50 | spare for unplanned calls |
| put on | door latch assembly ($52.00) | $0.66 | spare for unplanned calls |
Keep aboard: 46 parts. For tomorrow's calls: limit switch, main control board, pressure switch, main control board, water inlet valve, main control board, door lock, pressure switch, blower door switch, surface burner switch, touch control panel, oven relay board, thermal cutoff. Stock for unplanned calls: furnace 12, range 10, washer 11.
8 calls tomorrow; the board and the map show the route.
Truck V14 · T14, junior generalist
81 of 90 space units · $3,257 of stock aboard · put on 0, take off 0, keep 48
No change to the load tonight.
Keep aboard: 48 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 8, range 7, refrigerator 8, washer 8.
0 calls tomorrow; the board and the map show the route.
Truck V15 · T15, mid specialist, certified
83 of 90 space units · $2,807 of stock aboard · put on 2, take off 0, keep 46
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | run capacitor ($24.00) | $7.93 | spare for unplanned calls |
| put on | ice level arm ($12.00) | $7.65 | spare for unplanned calls |
Keep aboard: 46 parts. For tomorrow's calls: defrost thermostat, defrost heater, water inlet valve, evaporator fan motor, main control board, ice maker assembly, door boot seal, water inlet valve, start relay, drain pump, condenser fan motor, sealed-system compressor, pressure switch, detergent dispenser, door gasket, main control board, damper control assembly, overload protector. Stock for unplanned calls: refrigerator 11, washer 17.
7 calls tomorrow; the board and the map show the route.
Truck V16 · T16, senior generalist, certified
90 of 90 space units · $3,336 of stock aboard · put on 18, take off 7, keep 42
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | sealed-system compressor ($420) | $31.76 | call 24394 10%, call 123070 9%, spare for unplanned calls $0.68 |
| put on | door gasket ($69.00) | $21.89 | call 41163 11%, spare for unplanned calls $1.96 |
| put on | inverter board ($148) | $12.30 | call 123070 5% |
| put on | run capacitor ($24.00) | $9.83 | spare for unplanned calls |
| put on | drain hose ($22.00) | $9.42 | call 108457 7%, spare for unplanned calls $0.64 |
| take off | blower motor ($310) | $8.78 | outranked for space |
| put on | coin trap filter ($14.00) | $8.23 | call 108457 6% |
| put on | thermistor ($18.00) | $8.13 | spare for unplanned calls |
| put on | pressure switch hose ($9.00) | $7.95 | call 27716 6%, spare for unplanned calls $0.62 |
| take off | inducer motor ($230) | $6.76 | outranked for space |
| put on | door switch ($15.00) | $6.57 | spare for unplanned calls |
| put on | air duct seal ($14.00) | $6.42 | spare for unplanned calls |
| put on | flue pipe gasket ($12.00) | $6.04 | spare for unplanned calls |
| put on | damper control assembly ($46.00) | $6.01 | spare for unplanned calls |
| put on | defrost drain heater ($16.00) | $5.59 | spare for unplanned calls |
| put on | condensate trap ($27.00) | $4.84 | spare for unplanned calls |
| take off | circulation pump ($138) | $4.30 | outranked for space |
| take off | door gasket ($31.00) | $4.21 | outranked for space |
| take off | bake element ($42.00) | $3.64 | outranked for space |
| take off | spray arm ($22.00) | $3.58 | outranked for space |
| put on | door hinge cam ($17.00) | $3.42 | spare for unplanned calls |
| take off | gas safety valve ($96.00) | $2.52 | outranked for space |
| put on | fill tube heater ($19.00) | $2.40 | spare for unplanned calls |
| put on | fan blade ($11.00) | $2.36 | spare for unplanned calls |
| put on | drive belt ($18.00) | $1.63 | spare for unplanned calls $1.66 |
Keep aboard: 42 parts. For tomorrow's calls: defrost thermostat, start relay, condenser fan motor, drain pump, defrost heater, flame sensor, main control board, limit switch, evaporator fan motor, pressure switch, pressure switch, main control board. Stock for unplanned calls: dishwasher 6, dryer 9, furnace 3, range 6, refrigerator 2, washer 4.
6 calls tomorrow; the board and the map show the route.
Truck V17 · T17, mid generalist, certified
90 of 90 space units · $3,073 of stock aboard · put on 17, take off 3, keep 46
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | high-limit thermostat ($23.00) | $39.75 | call 105696 14%, spare for unplanned calls $0.52 |
| put on | filter assembly ($34.00) | $13.65 | spare for unplanned calls $0.66 |
| put on | flame sensor ($19.00) | $13.49 | spare for unplanned calls |
| put on | lint screen housing ($33.00) | $11.13 | call 58601 7% |
| put on | element terminal kit ($11.00) | $10.87 | spare for unplanned calls |
| put on | rear drum seal ($16.00) | $10.30 | spare for unplanned calls $0.68 |
| put on | chopper blade ($15.00) | $9.85 | spare for unplanned calls |
| put on | timer ($82.00) | $6.91 | spare for unplanned calls |
| put on | wash arm mount ($18.00) | $6.90 | spare for unplanned calls |
| put on | drain hose ($19.00) | $6.80 | call 81962 5% |
| put on | fan blade ($11.00) | $6.04 | spare for unplanned calls |
| put on | compressor grommets ($9.00) | $5.66 | spare for unplanned calls |
| put on | check valve ($13.00) | $5.65 | spare for unplanned calls |
| take off | blower motor ($310) | $5.35 | outranked for space |
| put on | detergent dispenser ($46.00) | $4.70 | spare for unplanned calls |
| take off | inducer motor ($230) | $4.65 | outranked for space |
| put on | exhaust duct ($21.00) | $4.34 | spare for unplanned calls |
| take off | door boot seal ($72.00) | $3.66 | outranked for space |
| put on | door switch ($15.00) | $2.82 | spare for unplanned calls |
| put on | drum glide bearings ($14.00) | $1.42 | spare for unplanned calls |
Keep aboard: 46 parts. For tomorrow's calls: thermal fuse, heating element, drain pump, gas valve coils, cycling thermostat, igniter, evaporator fan motor, condenser fan motor, water inlet valve, main control board, circulation pump, spray arm, drive belt, start relay. Stock for unplanned calls: dishwasher 4, dryer 3, furnace 6, range 8, refrigerator 5, washer 6.
7 calls tomorrow; the board and the map show the route.
Truck V18 · T18, mid generalist, certified
90 of 90 space units · $3,468 of stock aboard · put on 19, take off 6, keep 43
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | door gasket ($69.00) | $30.38 | call 42620 17%, spare for unplanned calls $1.63 |
| put on | sealed-system compressor ($420) | $25.19 | call 106071 15%, spare for unplanned calls $0.56 |
| put on | thermistor ($18.00) | $25.11 | call 106071 11% |
| put on | oven relay board ($88.00) | $22.71 | call 149900 15%, spare for unplanned calls $0.52 |
| put on | door switch ($15.00) | $16.69 | call 89123 7% |
| put on | air duct seal ($14.00) | $13.51 | call 42620 5% |
| put on | fan blade ($11.00) | $12.72 | call 89123 8% |
| put on | door hinge cam ($17.00) | $9.01 | spare for unplanned calls |
| put on | inverter board ($148) | $7.63 | spare for unplanned calls |
| put on | compressor grommets ($9.00) | $6.45 | spare for unplanned calls |
| put on | element terminal block ($14.00) | $5.94 | spare for unplanned calls |
| put on | damper control assembly ($46.00) | $5.72 | spare for unplanned calls |
| take off | blower motor ($310) | $5.55 | outranked for space |
| put on | drum glide bearings ($14.00) | $5.03 | spare for unplanned calls |
| take off | inducer motor ($230) | $4.81 | outranked for space |
| put on | rear drum seal ($16.00) | $4.47 | spare for unplanned calls $0.65 |
| put on | run capacitor ($24.00) | $4.14 | spare for unplanned calls |
| put on | defrost drain heater ($16.00) | $4.01 | spare for unplanned calls |
| take off | circulation pump ($138) | $3.89 | outranked for space |
| take off | door boot seal ($72.00) | $3.69 | outranked for space |
| take off | shock absorbers ($33.00) | $3.59 | outranked for space |
| take off | spray arm ($22.00) | $3.31 | outranked for space |
| put on | ice level arm ($12.00) | $3.26 | spare for unplanned calls |
| put on | thermal cutoff ($17.00) | $2.28 | spare for unplanned calls |
| put on | fill tube heater ($19.00) | $0.19 | spare for unplanned calls |
Keep aboard: 43 parts. For tomorrow's calls: evaporator fan motor, defrost heater, condenser fan motor, defrost thermostat, main control board, idler pulley, start relay, drum rollers, oven igniter, bake element, main control board, drive belt, gas safety valve. Stock for unplanned calls: dishwasher 7, dryer 6, furnace 6, range 4, refrigerator 2, washer 5.
6 calls tomorrow; the board and the map show the route.
Truck V19 · T19, senior specialist, certified
66 of 90 space units · $2,617 of stock aboard · put on 0, take off 0, keep 43
No change to the load tonight.
Keep aboard: 43 parts. For tomorrow's calls: surface burner switch, flame sensor, main control board, pressure switch, spark module, hot surface igniter, limit switch, oven igniter, bake element, gas valve, blower door switch, rollout switch, pressure switch hose, main control board, spark electrode, gas safety valve, igniter harness, flue pipe gasket. Stock for unplanned calls: furnace 10, range 15.
8 calls tomorrow; the board and the map show the route.
Truck V20 · T20, junior generalist
90 of 90 space units · $3,403 of stock aboard · put on 7, take off 1, keep 47
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | door latch assembly ($52.00) | $11.92 | call 36396 8% |
| put on | oven door gasket ($28.00) | $10.43 | call 36396 7%, spare for unplanned calls $0.92 |
| put on | door hinge receiver ($15.00) | $7.63 | call 36396 6% |
| put on | blower motor mount ($22.00) | $7.41 | call 70585 5% |
| put on | blower wheel ($96.00) | $4.76 | spare for unplanned calls $0.71 |
| put on | inducer gasket ($11.00) | $4.14 | spare for unplanned calls |
| take off | tub bearing kit ($95.00) | $3.46 | outranked for space |
| put on | thermal cutoff ($17.00) | $2.63 | spare for unplanned calls |
Keep aboard: 47 parts. For tomorrow's calls: door hinge, inducer motor, blower motor, run capacitor. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 5, range 6, refrigerator 8, washer 7.
2 calls tomorrow; the board and the map show the route.
Truck V21 · T21, mid generalist, certified
90 of 90 space units · $3,262 of stock aboard · put on 16, take off 5, keep 44
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | drive belt ($18.00) | $47.43 | call 140095 25%, spare for unplanned calls $1.75 |
| put on | drive motor ($175) | $29.53 | call 140095 17%, spare for unplanned calls $0.87 |
| put on | detergent dispenser ($37.00) | $23.88 | call 63549 12% |
| put on | drain hose ($22.00) | $17.85 | call 14989 5%, spare for unplanned calls $0.67 |
| put on | fill hoses ($26.00) | $16.82 | call 51199 5%, spare for unplanned calls $0.85 |
| put on | coin trap filter ($14.00) | $9.28 | call 14989 5% |
| put on | tub bearing kit ($95.00) | $8.13 | spare for unplanned calls $1.80 |
| put on | shift actuator ($64.00) | $7.76 | spare for unplanned calls |
| put on | motor coupler ($13.00) | $7.67 | spare for unplanned calls |
| put on | ice level arm ($12.00) | $6.54 | call 47080 5% |
| put on | motor control board ($132) | $6.29 | spare for unplanned calls |
| take off | blower motor ($310) | $6.11 | outranked for space |
| put on | fill tube heater ($19.00) | $6.10 | spare for unplanned calls |
| put on | lid switch ($19.00) | $5.81 | spare for unplanned calls |
| take off | inducer motor ($230) | $5.26 | outranked for space |
| take off | circulation pump ($138) | $4.39 | outranked for space |
| put on | rear drum seal ($16.00) | $4.24 | spare for unplanned calls $0.76 |
| take off | spray arm ($22.00) | $3.64 | outranked for space |
| put on | drum glide bearings ($14.00) | $2.89 | spare for unplanned calls |
| take off | gas safety valve ($96.00) | $2.54 | outranked for space |
| put on | user interface board ($96.00) | $1.47 | spare for unplanned calls |
Keep aboard: 44 parts. For tomorrow's calls: drain pump, door boot seal, ice maker assembly, drum rollers, idler pulley, water inlet valve, water inlet valve, door lock, main control board, pressure switch, drive belt, main control board. Stock for unplanned calls: dishwasher 7, dryer 6, furnace 6, range 7, refrigerator 5, washer 1.
6 calls tomorrow; the board and the map show the route.
Truck V22 · T22, senior specialist, certified
90 of 90 space units · $3,427 of stock aboard · put on 8, take off 0, keep 51
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | power terminal block ($24.00) | $13.93 | spare for unplanned calls |
| put on | wash arm mount ($18.00) | $6.13 | spare for unplanned calls |
| put on | detergent dispenser ($46.00) | $4.70 | spare for unplanned calls |
| put on | condensate trap ($27.00) | $4.24 | spare for unplanned calls |
| put on | door switch ($16.00) | $3.61 | spare for unplanned calls |
| put on | burner orifice kit ($11.00) | $1.90 | spare for unplanned calls |
| put on | blower relay ($41.00) | $1.16 | spare for unplanned calls |
| put on | door hinge receiver ($15.00) | $1.13 | spare for unplanned calls |
Keep aboard: 51 parts. For tomorrow's calls: main control board, temperature sensor, flame sensor, main control board, hot surface igniter, limit switch, surface burner switch, circulation pump, main control board, gas valve, spray arm, door latch, pressure switch, oven relay board, oven door gasket, water inlet valve, touch control panel, filter assembly, thermal cutoff, igniter harness. Stock for unplanned calls: dishwasher 11, furnace 10, range 10.
9 calls tomorrow; the board and the map show the route.
Truck V23 · T23, senior generalist, certified
90 of 90 space units · $3,093 of stock aboard · put on 18, take off 6, keep 43
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | drive belt ($18.00) | $49.60 | call 50684 28%, spare for unplanned calls $1.43 |
| put on | drive motor ($175) | $22.17 | call 50684 12%, spare for unplanned calls $0.71 |
| put on | door gasket ($69.00) | $18.51 | call 67574 11%, spare for unplanned calls $1.64 |
| put on | detergent dispenser ($37.00) | $15.86 | call 123506 9% |
| put on | drain hose ($22.00) | $15.65 | call 65602 5%, spare for unplanned calls $0.55 |
| put on | motor coupler ($13.00) | $8.61 | call 50684 5% |
| put on | high-limit thermostat ($22.00) | $7.44 | call 8035 5% |
| put on | coin trap filter ($14.00) | $7.32 | spare for unplanned calls |
| put on | fill hoses ($26.00) | $6.74 | spare for unplanned calls $0.69 |
| put on | high-limit thermostat ($23.00) | $6.35 | spare for unplanned calls $0.54 |
| put on | vent fan motor ($38.00) | $6.31 | spare for unplanned calls |
| take off | drum rollers ($24.00) | $5.74 | outranked for space |
| take off | main control board ($245) | $5.59 | outranked for space |
| take off | blower motor ($310) | $5.46 | outranked for space |
| put on | shift actuator ($64.00) | $5.07 | spare for unplanned calls |
| put on | rinse aid dispenser ($29.00) | $4.78 | spare for unplanned calls |
| take off | inducer motor ($230) | $4.74 | outranked for space |
| put on | user control panel ($109) | $3.97 | spare for unplanned calls |
| put on | rear drum seal ($16.00) | $3.75 | spare for unplanned calls $0.71 |
| put on | thermistor ($18.00) | $3.62 | spare for unplanned calls |
| take off | bake element ($42.00) | $3.36 | outranked for space |
| put on | wiring harness ($44.00) | $2.94 | spare for unplanned calls |
| put on | door hinge cam ($17.00) | $2.77 | spare for unplanned calls |
| take off | gas safety valve ($96.00) | $2.42 | outranked for space |
Keep aboard: 43 parts. For tomorrow's calls: main control board, drain pump, defrost thermostat, heating element, door boot seal, main control board, heating element, door latch, door lock, defrost heater, start relay, condenser fan motor, thermal fuse, water inlet valve, main control board, cycling thermostat, pressure switch, gas valve coils, evaporator fan motor. Stock for unplanned calls: dishwasher 6, dryer 4, furnace 5, range 6, refrigerator 2, washer 1.
8 calls tomorrow; the board and the map show the route.
Truck V24 · T24, mid generalist
89 of 90 space units · $3,592 of stock aboard · put on 6, take off 0, keep 48
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | lid switch ($19.00) | $7.05 | call 103363 5% |
| put on | user interface board ($96.00) | $5.30 | spare for unplanned calls |
| put on | motor control board ($132) | $4.31 | spare for unplanned calls |
| put on | wiring harness ($44.00) | $2.61 | spare for unplanned calls |
| put on | fill hoses ($26.00) | $1.78 | spare for unplanned calls $0.70 |
| put on | drive belt ($18.00) | $1.55 | spare for unplanned calls $1.44 |
Keep aboard: 48 parts. For tomorrow's calls: door lock, main control board, pressure switch. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 8, range 7, refrigerator 8, washer 5.
1 calls tomorrow; the board and the map show the route.
Truck V25 · T25, junior specialist
84 of 90 space units · $2,578 of stock aboard · put on 3, take off 0, keep 50
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | start switch ($18.00) | $5.90 | spare for unplanned calls |
| put on | timer ($82.00) | $4.20 | spare for unplanned calls |
| put on | door catch ($9.00) | $3.19 | spare for unplanned calls |
Keep aboard: 50 parts. For tomorrow's calls: drum rollers, thermal fuse, idler pulley, door switch, drive belt, main control board, blower wheel. Stock for unplanned calls: dishwasher 17, dryer 9, washer 17.
2 calls tomorrow; the board and the map show the route.
Truck V26 · T26, junior generalist
81 of 90 space units · $3,257 of stock aboard · put on 0, take off 0, keep 48
No change to the load tonight.
Keep aboard: 48 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 8, range 7, refrigerator 8, washer 8.
0 calls tomorrow; the board and the map show the route.
Truck V27 · T27, junior specialist
83 of 90 space units · $2,834 of stock aboard · put on 2, take off 0, keep 55
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | door hinge receiver ($15.00) | $8.75 | call 127731 6% |
| put on | ice level arm ($12.00) | $0.15 | spare for unplanned calls |
Keep aboard: 55 parts. For tomorrow's calls: evaporator fan motor, door hinge, condenser fan motor, start relay, oven door gasket, door latch assembly. Stock for unplanned calls: dishwasher 19, range 15, refrigerator 15.
3 calls tomorrow; the board and the map show the route.
Truck V28 · T28, junior specialist
85 of 90 space units · $2,753 of stock aboard · put on 3, take off 0, keep 56
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | timer ($82.00) | $7.45 | spare for unplanned calls |
| put on | door catch ($9.00) | $6.25 | spare for unplanned calls |
| put on | lint screen housing ($33.00) | $0.04 | spare for unplanned calls |
Keep aboard: 56 parts. For tomorrow's calls: thermal fuse, door switch, drum rollers, idler pulley, drive belt, main control board. Stock for unplanned calls: dryer 13, range 19, refrigerator 18.
3 calls tomorrow; the board and the map show the route.
Truck V29 · T29, mid generalist, certified
90 of 90 space units · $3,310 of stock aboard · put on 18, take off 4, keep 45
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | door gasket ($69.00) | $26.63 | call 37878 15%, spare for unplanned calls $2.12 |
| put on | water filter housing ($58.00) | $19.99 | call 37878 6% |
| put on | vent fan motor ($38.00) | $11.96 | call 135831 8% |
| put on | fill tube heater ($19.00) | $11.23 | spare for unplanned calls |
| put on | ice level arm ($12.00) | $10.79 | spare for unplanned calls |
| put on | high-limit thermostat ($22.00) | $9.72 | call 135831 6% |
| put on | chopper blade ($15.00) | $8.71 | call 13996 5%, spare for unplanned calls $0.55 |
| put on | wash arm mount ($18.00) | $8.64 | call 13996 6% |
| put on | user interface board ($96.00) | $6.98 | call 52474 5% |
| put on | rinse aid dispenser ($29.00) | $6.21 | spare for unplanned calls |
| put on | filter assembly ($34.00) | $5.96 | spare for unplanned calls $0.76 |
| take off | blower motor ($310) | $5.95 | outranked for space |
| put on | detergent dispenser ($46.00) | $5.51 | spare for unplanned calls |
| take off | inducer motor ($230) | $5.13 | outranked for space |
| put on | motor control board ($132) | $4.53 | spare for unplanned calls |
| put on | lid switch ($19.00) | $3.92 | spare for unplanned calls |
| take off | bake element ($42.00) | $3.63 | outranked for space |
| put on | wiring harness ($44.00) | $2.70 | spare for unplanned calls |
| put on | defrost drain heater ($16.00) | $2.54 | spare for unplanned calls |
| take off | gas safety valve ($96.00) | $2.52 | outranked for space |
| put on | door hinge cam ($17.00) | $2.40 | spare for unplanned calls |
| put on | thermistor ($18.00) | $1.49 | spare for unplanned calls |
Keep aboard: 45 parts. For tomorrow's calls: ice maker assembly, water inlet valve, heating element, door lock, main control board, circulation pump, spray arm, main control board, defrost heater, main control board, water inlet valve, pressure switch. Stock for unplanned calls: dishwasher 4, dryer 9, furnace 6, range 6, refrigerator 4, washer 4.
6 calls tomorrow; the board and the map show the route.
Truck V30 · T30, junior generalist
81 of 90 space units · $3,257 of stock aboard · put on 0, take off 0, keep 48
No change to the load tonight.
Keep aboard: 48 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 8, range 7, refrigerator 8, washer 8.
0 calls tomorrow; the board and the map show the route.
The plan for Mon 26 Oct invented
AI at booking: Claude coded all 163 bookings?
142 read 70% sure or more were coded at once. 21 were unsure, so Claude asked each customer one question: 18 answers settled the code, and 3 go to the call center. Each unsure call is below, and wears a yellow corner on the board.
Refrigerator: “My fridge stopped working properly since yesterday”
Claude read Not cooling at all 20%
It asked: “What exactly stopped working properly on the fridge since yesterday?”
- Not cooling at all
- Fresh-food side warm, freezer cold
- Frost is building up
- Water is leaking
Coded Leaking water · T28 at 14:48
First guess would load condenser fan motor, main control board, start relay
Now loads water inlet valve, defrost heater, door gasket
Washer: “My washer is acting up and not working right”
Claude read Will not start 20%
It asked: “What is the washer doing wrong?”
- Water is leaking out
- It is loud or shaking
- Water stays in the drum
- It will not start at all
Still unsure: the call center rings the customer · T05 at 09:11
Dryer: “My dryer is acting up and not working right since yesterday”
Claude read Will not start 15%
It asked: “What exactly is the dryer doing wrong?”
- It makes a loud noise
- It runs but produces no heat
- It won't start at all
- It takes too long to dry clothes
Coded No heat · T21 at 08:12
First guess would load thermal fuse, door switch, main control board
Now loads heating element, thermal fuse, igniter
Furnace: “My furnace is acting up and not working right since yesterday”
Claude read No heat 20%
It asked: “What is the furnace doing wrong right now?”
- No heat is coming out
- Only the fan runs
- Making a loud noise
- Won't turn on at all
Coded Will not start · T19 at 08:28
First guess would load hot surface igniter, flame sensor, main control board
Now loads limit switch, main control board, pressure switch
Dishwasher: “The dishwasher is acting up and not working right”
Claude read Will not start 20%
It asked: “What is the main problem you are seeing with the dishwasher?”
- Water is leaking
- Dishes are not getting clean
- Water will not drain
- Dishes are not drying
Coded Not cleaning · T12 at 13:47
First guess would load main control board, door latch, thermal fuse
Now loads circulation pump, spray arm, water inlet valve
Dishwasher: “The dishwasher is acting up and not working right”
Claude read Will not start 20%
It asked: “What is the main problem you are seeing with the dishwasher?”
- Water is leaking
- Dishes are not getting clean
- Water will not drain
- Dishes are not drying
Still unsure: the call center rings the customer · T09 at 09:14
Dishwasher: “My dishwasher has no lights at all since yesterday”
Claude read Will not start 60%
It asked: “Since yesterday, what happens when you press the start button?”
- Nothing happens at all
- Water leaks out
- Water stays in the tub
Coded Will not start · T25 at 14:55
Range: “My oven bake doesn't work”
Claude read Oven not heating 60%
It asked: “When you select bake, what happens?”
- Burner won't light
- Oven stays cold
- Display is dead
Coded Oven not heating · T12 at 08:28
Furnace: “The heating system is acting up and not working right”
Claude read No heat 20%
It asked: “What is the heating system doing wrong right now?”
- No heat is coming out
- Only the fan runs
- Making a loud noise
- Won't turn on at all
Coded Blower problem · T07 at 09:33
First guess would load hot surface igniter, flame sensor, main control board
Now loads run capacitor, blower motor, main control board
Range: “The range is broken and making a strange noise”
Claude read No power 15%
It asked: “Where is the strange noise coming from on the range?”
- Near the door
- Under the burners
- The range won't turn on at all
Coded No power · T19 at 14:59
Dishwasher: “My dishwasher is broken and making a strange noise since yesterday”
Claude read Will not drain 20%
It asked: “Since yesterday, besides the noise, what else do you notice?”
- Water is leaking
- Water stays in the tub
- Dishes are still dirty
- Nothing happens when I press start
Coded Will not drain · T17 at 09:18
Range: “My oven takes forever to bake”
Claude read Temperature off 55%
It asked: “Does the oven heat up but cook slowly?”
- Heats up but very slowly
- Barely heats at all
- Burner takes ages to light
Coded Temperature off · T13 at 12:04
Range: “My oven is broken and making a strange noise since yesterday”
Claude read No power 15%
It asked: “Since yesterday, where is the strange noise coming from?”
- Near the door
- Under the burners
- The unit won't turn on at all
Coded No power · T18 at 16:05
Furnace: “My furnace stopped working properly since yesterday”
Claude read No heat 20%
It asked: “What is the furnace doing wrong right now?”
- No heat is coming out
- Only the fan runs
- Making a loud noise
- Won't turn on at all
Coded Will not start · T02 at 11:54
First guess would load hot surface igniter, flame sensor, main control board
Now loads main control board, pressure switch, limit switch
Dishwasher: “The dishwasher has no lights at all since yesterday”
Claude read Will not start 60%
It asked: “Since yesterday, what happens when you press the start button?”
- Nothing happens at all
- Water leaks out
- Water stays in the tub
Coded Will not start · T22 at 15:58
Dishwasher: “My dishwasher has no lights at all”
Claude read Will not start 60%
It asked: “What happens when you press the start button?”
- Nothing happens at all
- Water leaks out
- Water stays in the tub
Coded Will not start · T04 at 15:31
Washer: “My washer stopped working properly”
Claude read Will not start 15%
It asked: “What is the washer doing wrong?”
- Water is leaking out
- It is loud or shaking
- Water stays in the drum
- It will not start at all
Still unsure: the call center rings the customer · T11 at 14:16
Range: “My oven takes forever to bake”
Claude read Temperature off 55%
It asked: “Does the oven heat up but cook slowly?”
- Heats up but very slowly
- Barely heats at all
- Burner takes ages to light
Coded Temperature off · T22 at 11:09
Dryer: “My dryer is acting up and not working right”
Claude read Will not start 15%
It asked: “What exactly is the dryer doing wrong?”
- It makes a loud noise
- It runs but produces no heat
- It won't start at all
- It takes too long to dry clothes
Coded Will not start · T28 at 08:12
Dishwasher: “My dishwasher is acting up and not working right since yesterday”
Claude read Will not start 20%
It asked: “Since yesterday, what is the main problem with the dishwasher?”
- Water is leaking
- Dishes are not getting clean
- Water will not drain
- Dishes are not drying
Coded Not cleaning · T16 at 15:59
First guess would load main control board, door latch, thermal fuse
Now loads circulation pump, spray arm, filter assembly
Range: “My oven is broken and making a strange noise since yesterday”
Claude read No power 15%
It asked: “Since yesterday, where is the strange noise coming from?”
- Near the door
- Under the burners
- The unit won't turn on at all
Coded Burner will not light · T13 at 12:52
First guess would load main control board, surface burner switch, touch control panel
Now loads surface burner switch, spark module, spark electrode
To do before 08:00
Parts room · tonight · 21
- Truck V03 (T03): put on 10, take off 14
- Truck V08 (T08): put on 12, take off 14
- Truck V21 (T21): put on 15, take off 12
- Truck V12 (T12): put on 14, take off 11
- Truck V16 (T16): put on 11, take off 6
- Truck V05 (T05): put on 11, take off 8
- Truck V09 (T09): put on 15, take off 10
- Truck V11 (T11): put on 6, take off 7
- Truck V07 (T07): put on 11, take off 10
- Truck V29 (T29): put on 11, take off 6
- Truck V23 (T23): put on 10, take off 9
- Truck V13 (T13): put on 8, take off 2
- Truck V17 (T17): put on 7, take off 3
- Truck V22 (T22): put on 4, take off 2
- Truck V04 (T04): put on 4, take off 1
- Truck V02 (T02): put on 4, take off 2
- Truck V24 (T24): put on 3, take off 2
- Truck V01 (T01): put on 3, take off 1
- Truck V18 (T18): put on 2, take off 3
- Truck V15 (T15): put on 1, take off 0
- Truck V28 (T28): put on 1, take off 0
Call center · before 08:00 · 3
- AICall back about call 2744: Claude's question did not settle it
- AICall back about call 31707: Claude's question did not settle it
- AICall back about call 134149: Claude's question did not settle it
Buyer · this week · 3
- Expedite main control board: 10.5 calls expected before it ships
- Expedite blower wheel: 7.4 calls expected before it ships
- Expedite tub spider arm: 1.6 calls expected before it ships
07:00 and after: what changed
- No sick calls and no breakdowns on this day.
- 13 calls changed priority on the day, 6 of them escalated to urgent (▲ on the board).
Routes and the board
First-visit chance: under 50% 50% 70% 80% 90%+ · Claude asked · moved · added on the day · part missing · ▲ escalated
Load sheet?
Truck V01 · T01, mid generalist
88 of 90 space units · $3,339 of stock aboard · put on 3, take off 1, keep 51
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | fan blade ($11.00) | $6.06 | spare for unplanned calls |
| put on | compressor grommets ($9.00) | $5.68 | spare for unplanned calls |
| put on | door switch ($15.00) | $2.84 | spare for unplanned calls |
| take off | blower wheel ($96.00) | $2.58 | outranked for space |
Keep aboard: 51 parts. For tomorrow's calls: evaporator fan motor, condenser fan motor, start relay. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 11, range 7, refrigerator 5, washer 8.
1 calls tomorrow; the board and the map show the route.
Truck V02 · T02, senior specialist, certified
90 of 90 space units · $3,282 of stock aboard · put on 4, take off 2, keep 52
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | condensate trap ($27.00) | $7.29 | spare for unplanned calls |
| put on | motor coupler ($13.00) | $6.56 | spare for unplanned calls |
| put on | shift actuator ($64.00) | $6.43 | spare for unplanned calls |
| take off | tub bearing kit ($95.00) | $5.69 | outranked for space |
| take off | drain hose ($19.00) | $3.10 | outranked for space |
| put on | inducer gasket ($11.00) | $2.57 | spare for unplanned calls |
Keep aboard: 52 parts. For tomorrow's calls: flame sensor, hot surface igniter, limit switch, main control board, drain pump, pressure switch, gas valve, circulation pump, rollout switch, spray arm, drive belt, door lock, main control board, pressure switch, drive motor, igniter harness, water inlet valve, drain hose. Stock for unplanned calls: dishwasher 17, furnace 10, washer 7.
8 calls tomorrow; the board and the map show the route.
Truck V03 · T03, mid generalist
90 of 90 space units · $3,402 of stock aboard · put on 10, take off 14, keep 49
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | inducer motor ($230) | $138 | call 28617 42%, call 52171 42%, spare for unplanned calls $3.01 |
| put on | blower motor ($310) | $97.23 | call 28617 29%, call 52171 29%, spare for unplanned calls $3.82 |
| put on | door gasket ($69.00) | $17.76 | call 38079 11%, spare for unplanned calls $1.82 |
| put on | blower wheel ($96.00) | $14.15 | spare for unplanned calls $0.73 |
| put on | blower motor mount ($22.00) | $11.34 | spare for unplanned calls |
| put on | inducer gasket ($11.00) | $10.79 | spare for unplanned calls |
| put on | blower door switch ($14.00) | $7.99 | spare for unplanned calls $0.72 |
| put on | main control board ($189) | $7.01 | spare for unplanned calls $1.58 |
| take off | drum rollers ($24.00) | $4.60 | outranked for space |
| take off | door boot seal ($72.00) | $3.87 | outranked for space |
| take off | shock absorbers ($33.00) | $3.76 | outranked for space |
| take off | tub bearing kit ($95.00) | $3.57 | outranked for space |
| put on | door switch ($16.00) | $3.53 | spare for unplanned calls |
| take off | drain hose ($19.00) | $3.49 | outranked for space |
| put on | user control panel ($109) | $3.03 | spare for unplanned calls |
| take off | fill hoses ($26.00) | $2.75 | outranked for space |
| take off | detergent dispenser ($37.00) | $2.40 | outranked for space |
| take off | motor control board ($132) | $2.35 | outranked for space |
| take off | motor pulley ($17.00) | $2.33 | outranked for space |
| take off | wiring harness ($44.00) | $2.28 | outranked for space |
| take off | suspension springs ($21.00) | $2.28 | outranked for space |
| take off | inlet screen filter ($7.00) | $2.25 | outranked for space |
| take off | counterweight bolts ($12.00) | $2.21 | outranked for space |
| take off | user interface board ($96.00) | $2.21 | outranked for space |
Keep aboard: 49 parts. For tomorrow's calls: main control board, defrost thermostat, door gasket, door latch, run capacitor, defrost heater, float switch, water inlet valve, circulation pump, tub gasket. Stock for unplanned calls: dishwasher 11, dryer 7, furnace 5, range 6, refrigerator 3, washer 7.
5 calls tomorrow; the board and the map show the route.
Truck V04 · T04, mid specialist
89 of 90 space units · $3,141 of stock aboard · put on 4, take off 1, keep 58
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | wash arm mount ($18.00) | $15.59 | spare for unplanned calls |
| put on | hose clamp kit ($8.00) | $6.41 | spare for unplanned calls |
| take off | blower wheel ($96.00) | $3.45 | outranked for space |
| put on | rinse aid dispenser ($29.00) | $2.28 | spare for unplanned calls |
| put on | door hinge receiver ($15.00) | $0.16 | spare for unplanned calls |
Keep aboard: 58 parts. For tomorrow's calls: spark module, main control board, surface burner switch, circulation pump, drain pump, water inlet valve, spray arm, door gasket, main control board, door latch, pressure switch, filter assembly, float switch, limit switch, spark electrode, rollout switch, drain hose, blower door switch, pressure switch hose. Stock for unplanned calls: dishwasher 11, furnace 13, range 15.
8 calls tomorrow; the board and the map show the route.
Truck V05 · T05, senior generalist, certified
90 of 90 space units · $2,924 of stock aboard · put on 11, take off 8, keep 55
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | door boot seal ($72.00) | $65.00 | call 139807 38%, spare for unplanned calls $1.75 |
| put on | lid switch ($19.00) | $17.18 | call 2744 5% |
| put on | drain hose ($22.00) | $16.56 | spare for unplanned calls $0.56 |
| put on | user interface board ($96.00) | $16.46 | call 139038 6% |
| put on | motor control board ($132) | $15.09 | spare for unplanned calls |
| put on | fill hoses ($26.00) | $12.55 | call 139807 6%, spare for unplanned calls $0.70 |
| put on | coin trap filter ($14.00) | $9.98 | call 58347 6% |
| put on | detergent dispenser ($37.00) | $7.83 | spare for unplanned calls |
| put on | tub bearing kit ($95.00) | $7.13 | spare for unplanned calls $1.49 |
| put on | wiring harness ($44.00) | $6.99 | spare for unplanned calls |
| put on | drive belt ($18.00) | $5.04 | spare for unplanned calls $1.45 |
| take off | ice maker assembly ($112) | $4.33 | outranked for space |
| take off | circulation pump ($138) | $3.96 | outranked for space |
| take off | door gasket ($31.00) | $3.89 | outranked for space |
| take off | door gasket ($69.00) | $3.66 | outranked for space |
| take off | spray arm ($22.00) | $3.35 | outranked for space |
| take off | main control board ($189) | $3.35 | outranked for space |
| take off | bake element ($42.00) | $3.33 | outranked for space |
| take off | gas safety valve ($96.00) | $2.41 | outranked for space |
Keep aboard: 55 parts. For tomorrow's calls: thermal fuse, heating element, main control board, drain pump, door lock, igniter, cycling thermostat, gas valve coils, pressure switch, water inlet valve. Stock for unplanned calls: dishwasher 6, dryer 14, furnace 6, range 6, refrigerator 12, washer 1.
8 calls tomorrow; the board and the map show the route.
Truck V06 · T06, junior generalist
81 of 90 space units · $3,257 of stock aboard · put on 0, take off 0, keep 48
No change to the load tonight.
Keep aboard: 48 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 8, range 7, refrigerator 8, washer 8.
0 calls tomorrow; the board and the map show the route.
Truck V07 · T07, senior generalist, certified
90 of 90 space units · $3,073 of stock aboard · put on 11, take off 10, keep 53
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | blower motor ($310) | $52.82 | call 67742 29%, spare for unplanned calls $3.74 |
| put on | filter assembly ($34.00) | $23.85 | call 38212 15%, spare for unplanned calls $0.67 |
| put on | detergent dispenser ($46.00) | $8.56 | call 38212 6% |
| put on | fill tube heater ($19.00) | $8.25 | spare for unplanned calls |
| put on | wash arm mount ($18.00) | $6.89 | spare for unplanned calls |
| put on | blower relay ($41.00) | $6.08 | spare for unplanned calls |
| put on | ice level arm ($12.00) | $5.36 | spare for unplanned calls |
| take off | heating element ($46.00) | $4.84 | outranked for space |
| take off | main control board ($210) | $4.59 | outranked for space |
| take off | drum rollers ($24.00) | $4.49 | outranked for space |
| put on | chopper blade ($15.00) | $3.87 | spare for unplanned calls |
| take off | door boot seal ($72.00) | $3.80 | outranked for space |
| take off | shock absorbers ($33.00) | $3.69 | outranked for space |
| put on | door hinge cam ($17.00) | $3.32 | spare for unplanned calls |
| put on | defrost drain heater ($16.00) | $3.30 | spare for unplanned calls |
| put on | run capacitor ($24.00) | $3.20 | spare for unplanned calls |
| take off | rear drum seal ($16.00) | $2.70 | outranked for space |
| take off | drain hose ($22.00) | $2.57 | outranked for space |
| take off | motor pulley ($17.00) | $2.31 | outranked for space |
| take off | coin trap filter ($14.00) | $2.27 | outranked for space |
| take off | wiring harness ($44.00) | $2.27 | outranked for space |
Keep aboard: 53 parts. For tomorrow's calls: defrost thermostat, limit switch, ice maker assembly, circulation pump, door gasket, water inlet valve, run capacitor, flame sensor, main control board, water inlet valve, defrost heater, condenser fan motor, start relay, spray arm, main control board, float switch, pressure switch, door gasket, evaporator fan motor, tub gasket. Stock for unplanned calls: dishwasher 6, dryer 7, furnace 5, range 6, refrigerator 4, washer 5.
7 calls tomorrow; the board and the map show the route.
Truck V08 · T08, mid generalist
90 of 90 space units · $3,314 of stock aboard · put on 12, take off 14, keep 49
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | inducer motor ($230) | $76.42 | call 106255 46%, spare for unplanned calls $3.09 |
| put on | blower motor ($310) | $51.21 | call 106255 30%, spare for unplanned calls $3.91 |
| put on | drive belt ($18.00) | $48.92 | call 31227 29%, spare for unplanned calls $1.42 |
| put on | drive motor ($175) | $26.75 | call 31227 16%, spare for unplanned calls $0.71 |
| put on | drain hose ($22.00) | $25.19 | call 112595 15%, spare for unplanned calls $0.54 |
| put on | drive motor ($128) | $21.32 | spare for unplanned calls |
| put on | motor pulley ($17.00) | $20.91 | spare for unplanned calls |
| put on | blower motor mount ($22.00) | $8.31 | call 106255 6% |
| put on | coin trap filter ($14.00) | $6.59 | spare for unplanned calls |
| put on | motor coupler ($13.00) | $5.94 | spare for unplanned calls |
| take off | condenser fan motor ($58.00) | $4.39 | outranked for space |
| take off | ice maker assembly ($112) | $4.30 | outranked for space |
| put on | shift actuator ($64.00) | $4.20 | spare for unplanned calls |
| take off | circulation pump ($138) | $3.99 | outranked for space |
| take off | door gasket ($31.00) | $3.92 | outranked for space |
| take off | door gasket ($69.00) | $3.64 | outranked for space |
| take off | bake element ($42.00) | $3.44 | outranked for space |
| take off | spray arm ($22.00) | $3.37 | outranked for space |
| take off | main control board ($189) | $3.33 | outranked for space |
| put on | inducer gasket ($11.00) | $3.23 | spare for unplanned calls |
| take off | water filter housing ($58.00) | $2.30 | outranked for space |
| take off | touch control panel ($142) | $2.26 | outranked for space |
| take off | ice level arm ($12.00) | $2.20 | outranked for space |
| take off | damper control assembly ($46.00) | $2.19 | outranked for space |
| take off | drain pan ($32.00) | $2.19 | outranked for space |
| take off | door hinge cam ($17.00) | $2.16 | outranked for space |
Keep aboard: 49 parts. For tomorrow's calls: drive belt, idler pulley, drum rollers, drain pump, door lock, main control board, rear drum seal, thermal fuse, pressure switch, run capacitor. Stock for unplanned calls: dishwasher 6, dryer 8, furnace 5, range 9, refrigerator 9, washer 2.
8 calls tomorrow; the board and the map show the route.
Truck V09 · T09, mid generalist, certified
90 of 90 space units · $3,209 of stock aboard · put on 15, take off 10, keep 47
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | thermal cutoff ($17.00) | $22.35 | call 127789 14%, spare for unplanned calls $0.52 |
| put on | filter assembly ($34.00) | $16.78 | spare for unplanned calls $0.63 |
| put on | drain hose ($19.00) | $15.95 | call 59626 5%, call 88376 5% |
| put on | chopper blade ($15.00) | $13.86 | spare for unplanned calls |
| put on | check valve ($13.00) | $12.88 | spare for unplanned calls |
| put on | high-limit thermostat ($22.00) | $11.72 | call 144200 7% |
| put on | rinse aid dispenser ($29.00) | $9.82 | call 144200 5% |
| put on | vent fan motor ($38.00) | $8.58 | spare for unplanned calls |
| put on | power terminal block ($24.00) | $6.48 | spare for unplanned calls |
| put on | oven relay board ($88.00) | $6.41 | spare for unplanned calls $0.59 |
| put on | touch control panel ($142) | $6.14 | spare for unplanned calls |
| put on | flame sensor ($19.00) | $5.33 | spare for unplanned calls |
| take off | evaporator fan motor ($64.00) | $4.89 | outranked for space |
| take off | main control board ($210) | $4.67 | outranked for space |
| take off | condenser fan motor ($58.00) | $4.60 | outranked for space |
| take off | ice maker assembly ($112) | $4.51 | outranked for space |
| take off | bake element ($42.00) | $4.10 | outranked for space |
| put on | high-limit thermostat ($23.00) | $4.09 | spare for unplanned calls $0.54 |
| take off | shock absorbers ($33.00) | $3.75 | outranked for space |
| take off | main control board ($189) | $3.46 | outranked for space |
| put on | door spring kit ($21.00) | $2.90 | spare for unplanned calls |
| put on | element terminal kit ($11.00) | $2.56 | spare for unplanned calls |
| take off | door switch ($15.00) | $2.29 | outranked for space |
| take off | fan blade ($11.00) | $2.26 | outranked for space |
| take off | compressor grommets ($9.00) | $2.25 | outranked for space |
Keep aboard: 47 parts. For tomorrow's calls: main control board, drain pump, heating element, main control board, thermal fuse, inducer motor, blower motor, door latch, heating element, igniter, run capacitor, surface burner switch, gas valve coils, cycling thermostat. Stock for unplanned calls: dishwasher 7, dryer 4, furnace 10, range 4, refrigerator 4, washer 4.
7 calls tomorrow; the board and the map show the route.
Truck V10 · T10, junior generalist
81 of 90 space units · $3,257 of stock aboard · put on 0, take off 0, keep 48
No change to the load tonight.
Keep aboard: 48 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 8, range 7, refrigerator 8, washer 8.
0 calls tomorrow; the board and the map show the route.
Truck V11 · T11, mid generalist, certified
90 of 90 space units · $3,228 of stock aboard · put on 6, take off 7, keep 54
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | inducer motor ($230) | $73.79 | call 19917 44%, spare for unplanned calls $3.11 |
| put on | blower motor ($310) | $47.92 | call 19917 28%, spare for unplanned calls $3.94 |
| put on | blower motor mount ($22.00) | $6.47 | spare for unplanned calls |
| put on | blower wheel ($96.00) | $5.84 | spare for unplanned calls $0.76 |
| put on | inducer gasket ($11.00) | $5.25 | spare for unplanned calls |
| put on | high-limit thermostat ($23.00) | $4.70 | spare for unplanned calls $0.54 |
| take off | ice maker assembly ($112) | $4.33 | outranked for space |
| take off | circulation pump ($138) | $4.07 | outranked for space |
| take off | door boot seal ($72.00) | $3.73 | outranked for space |
| take off | tub bearing kit ($95.00) | $3.45 | outranked for space |
| take off | fill hoses ($26.00) | $2.70 | outranked for space |
| take off | gas safety valve ($96.00) | $2.46 | outranked for space |
| take off | suspension springs ($21.00) | $2.26 | outranked for space |
Keep aboard: 54 parts. For tomorrow's calls: heating element, thermal fuse, run capacitor, igniter, gas valve coils. Stock for unplanned calls: dishwasher 8, dryer 8, furnace 5, range 10, refrigerator 10, washer 8.
2 calls tomorrow; the board and the map show the route.
Truck V12 · T12, senior generalist, certified
90 of 90 space units · $3,073 of stock aboard · put on 14, take off 11, keep 54
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | drive belt ($18.00) | $36.21 | call 122760 20%, spare for unplanned calls $1.47 |
| put on | drive motor ($175) | $31.87 | call 122760 18%, spare for unplanned calls $0.73 |
| put on | motor control board ($132) | $25.99 | call 122760 12% |
| put on | detergent dispenser ($46.00) | $20.55 | spare for unplanned calls |
| put on | wiring harness ($44.00) | $12.92 | spare for unplanned calls |
| put on | lid switch ($19.00) | $10.21 | call 72493 5% |
| put on | door spring kit ($21.00) | $9.52 | call 67750 5% |
| put on | fill hoses ($26.00) | $9.35 | spare for unplanned calls $0.71 |
| put on | shift actuator ($64.00) | $8.30 | call 122760 5% |
| put on | tub gasket ($27.00) | $7.78 | spare for unplanned calls |
| put on | user interface board ($96.00) | $7.04 | spare for unplanned calls |
| take off | main control board ($245) | $5.65 | outranked for space |
| take off | drain hose ($19.00) | $5.43 | outranked for space |
| take off | defrost heater ($38.00) | $5.32 | outranked for space |
| take off | evaporator fan motor ($64.00) | $4.94 | outranked for space |
| take off | heating element ($46.00) | $4.91 | outranked for space |
| put on | inlet screen filter ($7.00) | $4.68 | spare for unplanned calls |
| take off | condenser fan motor ($58.00) | $4.64 | outranked for space |
| take off | drum rollers ($24.00) | $4.55 | outranked for space |
| put on | motor coupler ($13.00) | $4.47 | spare for unplanned calls |
| put on | hose clamp kit ($8.00) | $4.13 | spare for unplanned calls |
| take off | touch control panel ($142) | $4.10 | outranked for space |
| take off | main control board ($189) | $3.49 | outranked for space |
| take off | convection fan motor ($79.00) | $3.06 | outranked for space |
| take off | power terminal block ($24.00) | $2.49 | outranked for space |
Keep aboard: 54 parts. For tomorrow's calls: circulation pump, spray arm, door lock, water inlet valve, main control board, water inlet valve, door gasket, oven igniter, bake element, pressure switch, float switch, wash arm mount, drain pump, chopper blade, main control board, gas safety valve. Stock for unplanned calls: dishwasher 9, dryer 7, furnace 5, range 13, refrigerator 3, washer 1.
8 calls tomorrow; the board and the map show the route.
Truck V13 · T13, senior specialist, certified
90 of 90 space units · $3,407 of stock aboard · put on 8, take off 2, keep 53
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | convection fan motor ($79.00) | $16.10 | call 111690 5% |
| put on | burner orifice kit ($11.00) | $10.77 | spare for unplanned calls |
| put on | shift actuator ($64.00) | $9.82 | spare for unplanned calls |
| take off | blower motor ($310) | $8.63 | outranked for space |
| take off | blower wheel ($96.00) | $4.38 | outranked for space |
| put on | door hinge receiver ($15.00) | $3.85 | spare for unplanned calls |
| put on | element terminal block ($14.00) | $3.00 | spare for unplanned calls |
| put on | motor coupler ($13.00) | $2.35 | spare for unplanned calls |
| put on | suspension springs ($21.00) | $1.45 | spare for unplanned calls |
| put on | coin trap filter ($14.00) | $0.16 | spare for unplanned calls |
Keep aboard: 53 parts. For tomorrow's calls: main control board, temperature sensor, surface burner switch, door boot seal, spark module, drain pump, water inlet valve, hot surface igniter, door lock, drive belt, flame sensor, oven door gasket, main control board, drain hose, drive motor, main control board, rollout switch, oven thermostat, gas valve, spark electrode, oven relay board, touch control panel. Stock for unplanned calls: furnace 13, range 8, washer 10.
9 calls tomorrow; the board and the map show the route.
Truck V14 · T14, junior generalist
81 of 90 space units · $3,257 of stock aboard · put on 0, take off 0, keep 48
No change to the load tonight.
Keep aboard: 48 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 8, range 7, refrigerator 8, washer 8.
0 calls tomorrow; the board and the map show the route.
Truck V15 · T15, mid specialist, certified
84 of 90 space units · $2,819 of stock aboard · put on 1, take off 0, keep 48
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | counterweight bolts ($12.00) | $5.30 | spare for unplanned calls |
Keep aboard: 48 parts. For tomorrow's calls: defrost thermostat, door lock, defrost heater, evaporator fan motor, start relay, ice maker assembly, main control board, shock absorbers, tub bearing kit, water inlet valve, drive belt, main control board, condenser fan motor, drain pump, drive motor, sealed-system compressor, pressure switch, lid switch, suspension springs, motor coupler. Stock for unplanned calls: refrigerator 16, washer 12.
7 calls tomorrow; the board and the map show the route.
Truck V16 · T16, senior generalist, certified
90 of 90 space units · $3,155 of stock aboard · put on 11, take off 6, keep 54
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | circulation pump ($138) | $55.97 | call 147086 34%, spare for unplanned calls $2.39 |
| put on | spray arm ($22.00) | $39.46 | call 147086 24%, spare for unplanned calls $1.59 |
| put on | drive motor ($175) | $27.61 | call 66931 17%, spare for unplanned calls $0.82 |
| put on | filter assembly ($34.00) | $22.74 | call 147086 15%, spare for unplanned calls $0.70 |
| put on | detergent dispenser ($46.00) | $7.54 | call 147086 6% |
| take off | door boot seal ($72.00) | $7.20 | outranked for space |
| put on | ice level arm ($12.00) | $6.48 | spare for unplanned calls |
| take off | sealed-system compressor ($420) | $6.36 | outranked for space |
| put on | motor coupler ($13.00) | $6.25 | spare for unplanned calls |
| put on | wash arm mount ($18.00) | $6.07 | spare for unplanned calls |
| put on | shift actuator ($64.00) | $5.84 | spare for unplanned calls |
| take off | heating element ($46.00) | $5.14 | outranked for space |
| take off | drum rollers ($24.00) | $4.76 | outranked for space |
| take off | inverter board ($148) | $4.00 | outranked for space |
| put on | chopper blade ($15.00) | $3.05 | spare for unplanned calls $0.51 |
| put on | lid switch ($19.00) | $2.97 | spare for unplanned calls |
| take off | condensate trap ($27.00) | $2.31 | outranked for space |
Keep aboard: 54 parts. For tomorrow's calls: defrost thermostat, defrost heater, evaporator fan motor, drain pump, ice maker assembly, water inlet valve, main control board, drive belt, door lock, main control board, pressure switch, drain hose, water inlet valve, thermistor, damper control assembly. Stock for unplanned calls: dishwasher 5, dryer 7, furnace 8, range 6, refrigerator 10, washer 3.
7 calls tomorrow; the board and the map show the route.
Truck V17 · T17, mid generalist, certified
90 of 90 space units · $3,162 of stock aboard · put on 7, take off 3, keep 60
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | high-limit thermostat ($22.00) | $8.59 | spare for unplanned calls |
| put on | vent fan motor ($38.00) | $8.05 | spare for unplanned calls |
| put on | rinse aid dispenser ($29.00) | $7.11 | spare for unplanned calls |
| put on | motor pulley ($17.00) | $6.93 | call 71292 5% |
| put on | user control panel ($109) | $6.08 | spare for unplanned calls |
| put on | door switch ($16.00) | $3.70 | spare for unplanned calls |
| take off | lint screen housing ($33.00) | $2.61 | outranked for space |
| take off | exhaust duct ($21.00) | $2.46 | outranked for space |
| take off | gas safety valve ($96.00) | $2.44 | outranked for space |
| put on | hose clamp kit ($8.00) | $1.36 | spare for unplanned calls |
Keep aboard: 60 parts. For tomorrow's calls: main control board, drain pump, heating element, drive belt, idler pulley, door latch, drain hose, drum rollers, check valve, thermal fuse. Stock for unplanned calls: dishwasher 9, dryer 11, furnace 6, range 7, refrigerator 11, washer 6.
5 calls tomorrow; the board and the map show the route.
Truck V18 · T18, mid generalist, certified
89 of 90 space units · $3,389 of stock aboard · put on 2, take off 3, keep 59
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | water filter housing ($58.00) | $6.66 | spare for unplanned calls |
| put on | drain pan ($32.00) | $6.12 | spare for unplanned calls |
| take off | door gasket ($31.00) | $3.83 | outranked for space |
| take off | bake element ($42.00) | $3.29 | outranked for space |
| take off | gas safety valve ($96.00) | $2.40 | outranked for space |
Keep aboard: 59 parts. For tomorrow's calls: condenser fan motor, evaporator fan motor, water inlet valve, start relay, defrost heater, main control board, door gasket, ice maker assembly, sealed-system compressor, fan blade. Stock for unplanned calls: dishwasher 6, dryer 11, furnace 6, range 9, refrigerator 12, washer 5.
3 calls tomorrow; the board and the map show the route.
Truck V19 · T19, senior specialist, certified
66 of 90 space units · $2,617 of stock aboard · put on 0, take off 0, keep 43
No change to the load tonight.
Keep aboard: 43 parts. For tomorrow's calls: main control board, limit switch, temperature sensor, flame sensor, pressure switch, main control board, surface burner switch, hot surface igniter, gas valve, oven relay board, thermal cutoff, pressure switch hose, touch control panel, convection fan motor, oven door gasket. Stock for unplanned calls: furnace 14, range 14.
8 calls tomorrow; the board and the map show the route.
Truck V20 · T20, junior generalist
90 of 90 space units · $3,403 of stock aboard · put on 0, take off 0, keep 54
No change to the load tonight.
Keep aboard: 54 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 11, range 11, refrigerator 8, washer 7.
0 calls tomorrow; the board and the map show the route.
Truck V21 · T21, mid generalist, certified
90 of 90 space units · $3,302 of stock aboard · put on 15, take off 12, keep 48
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | inducer motor ($230) | $76.33 | call 131598 46%, spare for unplanned calls $3.41 |
| put on | blower motor ($310) | $47.70 | call 131598 28%, spare for unplanned calls $4.33 |
| put on | door gasket ($69.00) | $29.83 | call 135941 18%, spare for unplanned calls $1.93 |
| take off | door boot seal ($72.00) | $9.67 | outranked for space |
| take off | ice maker assembly ($112) | $9.52 | outranked for space |
| put on | blower motor mount ($22.00) | $7.47 | call 131598 5% |
| put on | compressor grommets ($9.00) | $6.82 | spare for unplanned calls |
| put on | fan blade ($11.00) | $6.77 | spare for unplanned calls |
| put on | inlet screen filter ($7.00) | $6.11 | spare for unplanned calls |
| put on | high-limit thermostat ($23.00) | $5.65 | spare for unplanned calls $0.58 |
| put on | air duct seal ($14.00) | $5.30 | spare for unplanned calls |
| take off | drain hose ($22.00) | $5.23 | outranked for space |
| take off | heating element ($44.00) | $5.03 | outranked for space |
| take off | drain pump ($49.00) | $4.97 | outranked for space |
| put on | door hinge cam ($17.00) | $4.92 | spare for unplanned calls |
| take off | drive motor ($175) | $4.70 | outranked for space |
| put on | flame sensor ($19.00) | $4.55 | spare for unplanned calls |
| take off | motor control board ($132) | $4.34 | outranked for space |
| take off | door gasket ($31.00) | $4.30 | outranked for space |
| put on | defrost drain heater ($16.00) | $4.21 | spare for unplanned calls |
| put on | inducer gasket ($11.00) | $4.20 | spare for unplanned calls |
| take off | bake element ($42.00) | $3.69 | outranked for space |
| put on | wiring harness ($44.00) | $3.68 | spare for unplanned calls |
| put on | counterweight bolts ($12.00) | $3.55 | spare for unplanned calls |
| take off | shift actuator ($64.00) | $3.21 | outranked for space |
| take off | float switch ($17.00) | $3.00 | outranked for space |
| take off | drum glide bearings ($14.00) | $2.51 | outranked for space |
Keep aboard: 48 parts. For tomorrow's calls: water inlet valve, evaporator fan motor, shock absorbers, condenser fan motor, defrost heater, tub bearing kit, defrost thermostat, heating element, thermal fuse, pressure switch, igniter, fill hoses, run capacitor, main control board, start relay, gas valve coils, cycling thermostat, drive belt, main control board. Stock for unplanned calls: dishwasher 3, dryer 5, furnace 5, range 6, refrigerator 3, washer 7.
6 calls tomorrow; the board and the map show the route.
Truck V22 · T22, senior specialist, certified
89 of 90 space units · $3,389 of stock aboard · put on 4, take off 2, keep 57
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | rinse aid dispenser ($29.00) | $22.09 | call 84514 5% |
| put on | door spring kit ($21.00) | $4.21 | spare for unplanned calls |
| take off | blower wheel ($96.00) | $4.05 | outranked for space |
| put on | tub gasket ($27.00) | $3.78 | spare for unplanned calls |
| take off | condensate trap ($27.00) | $2.45 | outranked for space |
| put on | hose clamp kit ($8.00) | $2.28 | spare for unplanned calls |
Keep aboard: 57 parts. For tomorrow's calls: main control board, heating element, door latch, main control board, temperature sensor, hot surface igniter, flame sensor, high-limit thermostat, vent fan motor, main control board, thermal cutoff, gas valve, surface burner switch, user control panel, oven door gasket. Stock for unplanned calls: dishwasher 14, furnace 13, range 15.
9 calls tomorrow; the board and the map show the route.
Truck V23 · T23, senior generalist, certified
90 of 90 space units · $3,123 of stock aboard · put on 10, take off 9, keep 52
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | lint screen housing ($33.00) | $11.73 | spare for unplanned calls |
| put on | defrost drain heater ($16.00) | $10.89 | spare for unplanned calls |
| put on | lid switch ($19.00) | $10.69 | call 150719 5% |
| put on | motor control board ($132) | $10.48 | spare for unplanned calls |
| put on | exhaust duct ($21.00) | $9.51 | spare for unplanned calls |
| put on | inverter board ($148) | $7.38 | call 109961 5% |
| put on | user interface board ($96.00) | $6.21 | spare for unplanned calls |
| put on | run capacitor ($24.00) | $6.07 | spare for unplanned calls |
| put on | drum rollers ($24.00) | $5.48 | spare for unplanned calls $2.49 |
| put on | air duct seal ($14.00) | $5.30 | spare for unplanned calls |
| take off | heating element ($44.00) | $4.44 | outranked for space |
| take off | drain pump ($49.00) | $4.39 | outranked for space |
| take off | circulation pump ($138) | $3.91 | outranked for space |
| take off | door gasket ($31.00) | $3.85 | outranked for space |
| take off | spray arm ($22.00) | $3.32 | outranked for space |
| take off | detergent dispenser ($37.00) | $3.26 | outranked for space |
| take off | vent fan motor ($38.00) | $2.27 | outranked for space |
| take off | rinse aid dispenser ($29.00) | $2.21 | outranked for space |
| take off | user control panel ($109) | $2.14 | outranked for space |
Keep aboard: 52 parts. For tomorrow's calls: defrost thermostat, defrost heater, door lock, cycling thermostat, heating element, main control board, condenser fan motor, door gasket, drive belt, gas valve coils, main control board, start relay, rear drum seal, drive motor, thermal fuse, drain pump, pressure switch, motor coupler. Stock for unplanned calls: dishwasher 5, dryer 5, furnace 5, range 6, refrigerator 5, washer 8.
7 calls tomorrow; the board and the map show the route.
Truck V24 · T24, mid generalist
90 of 90 space units · $3,554 of stock aboard · put on 3, take off 2, keep 52
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | blower motor mount ($22.00) | $6.45 | spare for unplanned calls |
| put on | blower wheel ($96.00) | $5.80 | spare for unplanned calls $0.72 |
| put on | inducer gasket ($11.00) | $5.23 | spare for unplanned calls |
| take off | door boot seal ($72.00) | $3.70 | outranked for space |
| take off | tub bearing kit ($95.00) | $3.42 | outranked for space |
Keep aboard: 52 parts. For tomorrow's calls: inducer motor, blower motor, run capacitor. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 5, range 7, refrigerator 8, washer 12.
1 calls tomorrow; the board and the map show the route.
Truck V25 · T25, junior specialist
84 of 90 space units · $2,578 of stock aboard · put on 0, take off 0, keep 53
No change to the load tonight.
Keep aboard: 53 parts. For tomorrow's calls: drum rollers, idler pulley, drive belt, thermal fuse. Stock for unplanned calls: dishwasher 17, dryer 15, washer 17.
1 calls tomorrow; the board and the map show the route.
Truck V26 · T26, junior generalist
81 of 90 space units · $3,257 of stock aboard · put on 0, take off 0, keep 48
No change to the load tonight.
Keep aboard: 48 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 8, range 7, refrigerator 8, washer 8.
0 calls tomorrow; the board and the map show the route.
Truck V27 · T27, junior specialist
83 of 90 space units · $2,834 of stock aboard · put on 0, take off 0, keep 57
No change to the load tonight.
Keep aboard: 57 parts. For tomorrow's calls: main control board, temperature sensor, oven door gasket, surface burner switch, touch control panel, thermal cutoff, oven relay board, oven thermostat, convection fan motor, power terminal block. Stock for unplanned calls: dishwasher 19, range 9, refrigerator 19.
2 calls tomorrow; the board and the map show the route.
Truck V28 · T28, junior specialist
86 of 90 space units · $2,764 of stock aboard · put on 1, take off 0, keep 59
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | element terminal kit ($11.00) | $0.54 | spare for unplanned calls |
Keep aboard: 59 parts. For tomorrow's calls: drum rollers, idler pulley, thermal fuse, drive belt, evaporator fan motor, condenser fan motor, door switch, start relay, rear drum seal, main control board, heating element, blower wheel, start switch. Stock for unplanned calls: dryer 12, range 19, refrigerator 15.
4 calls tomorrow; the board and the map show the route.
Truck V29 · T29, mid generalist, certified
90 of 90 space units · $3,074 of stock aboard · put on 11, take off 6, keep 57
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | high-limit thermostat ($23.00) | $42.75 | call 55663 12%, spare for unplanned calls $0.61 |
| put on | flame sensor ($19.00) | $20.43 | spare for unplanned calls |
| put on | rear drum seal ($16.00) | $12.43 | spare for unplanned calls $0.80 |
| put on | element terminal kit ($11.00) | $12.35 | spare for unplanned calls |
| put on | exhaust duct ($21.00) | $11.31 | spare for unplanned calls |
| put on | lint screen housing ($33.00) | $7.50 | spare for unplanned calls |
| take off | circulation pump ($138) | $4.48 | outranked for space |
| take off | door boot seal ($72.00) | $4.11 | outranked for space |
| take off | shock absorbers ($33.00) | $3.98 | outranked for space |
| take off | spray arm ($22.00) | $3.70 | outranked for space |
| put on | air duct seal ($14.00) | $3.52 | spare for unplanned calls |
| put on | motor pulley ($17.00) | $3.01 | spare for unplanned calls |
| take off | filter assembly ($34.00) | $2.73 | outranked for space |
| put on | start switch ($18.00) | $2.64 | spare for unplanned calls |
| take off | motor control board ($132) | $2.41 | outranked for space |
| put on | door catch ($9.00) | $2.33 | spare for unplanned calls |
| put on | drum glide bearings ($14.00) | $1.62 | spare for unplanned calls |
Keep aboard: 57 parts. For tomorrow's calls: heating element, thermal fuse, door gasket, cycling thermostat, gas valve coils, igniter, defrost heater, water inlet valve, defrost thermostat, ice maker assembly, main control board. Stock for unplanned calls: dishwasher 13, dryer 4, furnace 6, range 6, refrigerator 9, washer 8.
7 calls tomorrow; the board and the map show the route.
Truck V30 · T30, junior generalist
81 of 90 space units · $3,257 of stock aboard · put on 0, take off 0, keep 48
No change to the load tonight.
Keep aboard: 48 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 8, range 7, refrigerator 8, washer 8.
0 calls tomorrow; the board and the map show the route.
The plan for Tue 27 Oct invented
AI at booking: Claude coded all 178 bookings?
159 read 70% sure or more were coded at once. 19 were unsure, so Claude asked each customer one question: 15 answers settled the code, and 4 go to the call center. Each unsure call is below, and wears a yellow corner on the board.
Dishwasher: “The dishwasher stopped working properly since yesterday”
Claude read Will not start 20%
It asked: “Since yesterday, what exactly stopped working properly on the dishwasher?”
- Water leaks out
- Dishes are not getting clean
- Water will not drain
- It will not start
Coded Not cleaning · T04 at 09:54
First guess would load main control board, door latch, thermal fuse
Now loads circulation pump, spray arm, water inlet valve
Dryer: “The clothes dryer is acting up and not working right since yesterday”
Claude read Will not start 15%
It asked: “What exactly is the dryer doing wrong?”
- It makes a loud noise
- It runs but produces no heat
- It won't start at all
- It takes too long to dry clothes
Still unsure: the call center rings the customer · T03 at 15:07
Dryer: “My dryer is acting up and not working right”
Claude read Will not start 15%
It asked: “What exactly is the dryer doing wrong?”
- It makes a loud noise
- It runs but produces no heat
- It won't start at all
- It takes too long to dry clothes
Coded No heat · T23 at 10:48
First guess would load thermal fuse, door switch, main control board
Now loads heating element, thermal fuse, igniter
Range: “The range takes forever to bake”
Claude read Temperature off 55%
It asked: “Does the range heat up but cook slowly?”
- Heats up but very slowly
- Barely heats at all
- Burner takes ages to light
Coded Temperature off · T03 at 14:03
Furnace: “My furnace starts then stops since yesterday”
Claude read Short cycling 60%
It asked: “When it turns on, what happens next?”
- Shuts off after a few minutes
- Blows air but no heat
- Loud banging or grinding
Coded Short cycling · T03 at 08:12
Range: “My oven bake doesn't work”
Claude read Oven not heating 60%
It asked: “When you select bake, what happens?”
- Burner won't light
- Oven stays cold
- Display is dead
Coded Oven not heating · T05 at 13:57
Furnace: “My furnace starts then stops”
Claude read Short cycling 60%
It asked: “When it turns on, what happens next?”
- Shuts off after a few minutes
- Blows air but no heat
- Loud banging or grinding
Coded Short cycling · T05 at 09:25
Refrigerator: “My fridge is acting up and not working right since yesterday”
Claude read Not cooling at all 15%
It asked: “What exactly is the fridge doing wrong since yesterday?”
- Not cooling at all
- Fresh-food side warm, freezer cold
- Frost is building up
- Water is leaking
Still unsure: the call center rings the customer · T07 at 09:33
Refrigerator: “My fridge stopped working properly”
Claude read Not cooling at all 20%
It asked: “What exactly stopped working properly on the fridge?”
- Not cooling at all
- Fresh-food side warm, freezer cold
- Frost is building up
- Water is leaking
Still unsure: the call center rings the customer · T14 at 10:49
Range: “My oven is broken and making a strange noise”
Claude read No power 15%
It asked: “Where is the strange noise coming from?”
- Near the door
- Under the burners
- The unit won't turn on at all
Coded Door problem · T09 at 12:22
First guess would load main control board, surface burner switch, touch control panel
Now loads door hinge, oven door gasket, door latch assembly
Furnace: “My furnace stopped working properly”
Claude read No heat 20%
It asked: “What is the furnace doing wrong right now?”
- No heat is coming out
- Only the fan runs
- Making a loud noise
- Won't turn on at all
Still unsure: the call center rings the customer · T13 at 10:45
Furnace: “The heating system starts then stops since yesterday”
Claude read Short cycling 60%
It asked: “When it turns on, what happens next?”
- Shuts off after a few minutes
- Blows air but no heat
- Loud banging or grinding
Coded Short cycling · T02 at 10:35
Dishwasher: “The dishwasher is acting up and not working right”
Claude read Will not start 20%
It asked: “What is the main problem you are seeing with the dishwasher?”
- Water is leaking
- Dishes are not getting clean
- Water will not drain
- Dishes are not drying
Coded Not cleaning · T03 at 11:45
First guess would load door latch, main control board, thermal fuse
Now loads water inlet valve, circulation pump, spray arm
Range: “The range takes forever to bake since yesterday”
Claude read Temperature off 55%
It asked: “Since yesterday, does the range heat up but cook slowly?”
- Heats up but very slowly
- Barely heats at all
- Burner takes ages to light
Coded Temperature off · T19 at 13:54
Dishwasher: “My dishwasher has no lights at all”
Claude read Will not start 60%
It asked: “What happens when you press the start button?”
- Nothing happens at all
- Water leaks out
- Water stays in the tub
Coded Will not start · T04 at 13:13
Range: “My oven takes forever to bake”
Claude read Temperature off 55%
It asked: “Does the oven heat up but cook slowly?”
- Heats up but very slowly
- Barely heats at all
- Burner takes ages to light
Coded Temperature off · T27 at 10:08
Dishwasher: “The dishwasher is broken and making a strange noise”
Claude read Will not drain 20%
It asked: “Besides the noise, what else do you notice about the dishwasher?”
- Water is leaking
- Water stays in the tub
- Dishes are still dirty
- Nothing happens when I press start
Coded Will not drain · T23 at 11:45
Dishwasher: “My dishwasher is acting up and not working right since yesterday”
Claude read Will not start 20%
It asked: “Since yesterday, what is the main problem with the dishwasher?”
- Water is leaking
- Dishes are not getting clean
- Water will not drain
- Dishes are not drying
Coded Dishes not drying · T22 at 13:52
First guess would load door latch, main control board, thermal fuse
Now loads heating element, main control board, vent fan motor
Dishwasher: “My dishwasher has no lights at all”
Claude read Will not start 60%
It asked: “What happens when you press the start button?”
- Nothing happens at all
- Water leaks out
- Water stays in the tub
Coded Will not start · T21 at 10:32
To do before 08:00
Parts room · tonight · 17
- Truck V23 (T23): put on 21, take off 14
- Truck V05 (T05): put on 23, take off 25
- Truck V21 (T21): put on 19, take off 15
- Truck V11 (T11): put on 19, take off 13
- Truck V29 (T29): put on 12, take off 20
- Truck V08 (T08): put on 10, take off 9
- Truck V12 (T12): put on 11, take off 8
- Truck V07 (T07): put on 7, take off 8
- Truck V16 (T16): put on 10, take off 12
- Truck V09 (T09): put on 9, take off 8
- Truck V03 (T03): put on 13, take off 5
- Truck V01 (T01): put on 10, take off 3
- Truck V02 (T02): put on 7, take off 4
- Truck V13 (T13): put on 2, take off 5
- Truck V30 (T30): put on 4, take off 0
- Truck V04 (T04): put on 1, take off 0
- Truck V27 (T27): put on 2, take off 0
Call center · before 08:00 · 4
- AICall back about call 20918: Claude's question did not settle it
- AICall back about call 58575: Claude's question did not settle it
- AICall back about call 59705: Claude's question did not settle it
- AICall back about call 68617: Claude's question did not settle it
Dispatch · before 08:00 · 1
- Warn the customer on call 20918: a likely part is back-ordered
Buyer · this week · 3
- Expedite main control board: 10.5 calls expected before it ships
- Expedite blower wheel: 7.4 calls expected before it ships
- Expedite tub spider arm: 1.6 calls expected before it ships
07:00 and after: what changed
- T01 called out sick at 07:00: 6 calls moved
- call 60124 → T18, first-visit chance 80% → 80%
- call 65591 → T06, first-visit chance 76% → 57%
- call 89089 → T27, first-visit chance 84% → 82%
- call 113283 → T09, first-visit chance 81% → 73%
- call 123250 → T27, first-visit chance 84% → 78%
- call 143666 → T18, first-visit chance 84% → 86%
- T15 called out sick at 07:00: 6 calls moved
- call 45418 → T28, first-visit chance 94% → 78%
- call 53173 → T18, first-visit chance 94% → 85%
- call 102079 → T28, first-visit chance 94% → 77%
- call 107823 → T18, first-visit chance 94% → 82%
- call 133315 → T28, first-visit chance 94% → 73%
- call 152021 → T28, first-visit chance 94% → 73%
- T24 called out sick at 07:00: 0 calls moved
- T25 called out sick at 07:00: 2 calls moved
- call 126151 → T14, first-visit chance 80% → 65%
- call 140233 → T14, first-visit chance 79% → 57%
- 17 calls changed priority on the day, 8 of them escalated to urgent (▲ on the board).
Routes and the board
First-visit chance: under 50% 50% 70% 80% 90%+ · Claude asked · moved · added on the day · part missing · ▲ escalated
Load sheet?
Truck V01 · T01, mid generalist
90 of 90 space units · $2,976 of stock aboard · put on 10, take off 3, keep 51
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | drive belt ($18.00) | $11.95 | call 65591 8%, spare for unplanned calls $1.36 |
| put on | fill tube heater ($19.00) | $8.70 | spare for unplanned calls |
| put on | motor pulley ($17.00) | $7.61 | call 113283 5% |
| put on | drive motor ($128) | $6.96 | call 113283 5% |
| put on | rear drum seal ($16.00) | $6.70 | spare for unplanned calls $0.64 |
| put on | suspension springs ($21.00) | $6.62 | call 65591 5% |
| put on | ice level arm ($12.00) | $5.69 | spare for unplanned calls |
| take off | blower motor ($310) | $5.16 | outranked for space |
| put on | drum glide bearings ($14.00) | $5.06 | spare for unplanned calls |
| take off | inducer motor ($230) | $4.51 | outranked for space |
| put on | counterweight bolts ($12.00) | $3.90 | spare for unplanned calls |
| put on | water filter housing ($58.00) | $3.87 | spare for unplanned calls |
| take off | circulation pump ($138) | $3.73 | outranked for space |
Keep aboard: 51 parts. For tomorrow's calls: evaporator fan motor, condenser fan motor, drive belt, idler pulley, ice maker assembly, drum rollers, water inlet valve, shock absorbers, tub bearing kit, start relay, main control board, thermal fuse. Stock for unplanned calls: dishwasher 8, dryer 4, furnace 9, range 7, refrigerator 5, washer 6.
6 calls tomorrow; the board and the map show the route.
Truck V02 · T02, senior specialist, certified
90 of 90 space units · $3,304 of stock aboard · put on 7, take off 4, keep 52
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | detergent dispenser ($37.00) | $18.32 | spare for unplanned calls |
| put on | wiring harness ($44.00) | $16.53 | call 97730 8% |
| put on | user interface board ($96.00) | $8.43 | call 146444 5% |
| put on | inlet screen filter ($7.00) | $7.59 | spare for unplanned calls |
| put on | tub bearing kit ($95.00) | $7.51 | spare for unplanned calls $1.50 |
| take off | blower wheel ($96.00) | $6.60 | outranked for space |
| take off | circulation pump ($138) | $4.06 | outranked for space |
| put on | suspension springs ($21.00) | $3.81 | spare for unplanned calls |
| take off | spray arm ($22.00) | $3.42 | outranked for space |
| take off | filter assembly ($34.00) | $2.61 | outranked for space |
| put on | counterweight bolts ($12.00) | $1.14 | spare for unplanned calls |
Keep aboard: 52 parts. For tomorrow's calls: drain pump, flame sensor, pressure switch, main control board, water inlet valve, hot surface igniter, door boot seal, door lock, limit switch, main control board, gas valve, pressure switch, fill hoses, drain hose, coin trap filter, rollout switch, flue pipe gasket. Stock for unplanned calls: dishwasher 17, furnace 11, washer 7.
8 calls tomorrow; the board and the map show the route.
Truck V03 · T03, mid generalist
90 of 90 space units · $3,141 of stock aboard · put on 13, take off 5, keep 54
| Do | Part | Worth | Why |
|---|---|---|---|
| take off | blower motor ($310) | $7.98 | outranked for space |
| put on | oven door gasket ($28.00) | $7.60 | call 26425 5%, spare for unplanned calls $1.02 |
| put on | wash arm mount ($18.00) | $7.51 | spare for unplanned calls |
| put on | drain hose ($22.00) | $7.48 | call 116324 5%, spare for unplanned calls $0.61 |
| put on | coin trap filter ($14.00) | $7.25 | call 116324 5% |
| put on | oven thermostat ($64.00) | $6.47 | spare for unplanned calls |
| put on | convection fan motor ($79.00) | $5.71 | spare for unplanned calls |
| put on | detergent dispenser ($46.00) | $5.70 | spare for unplanned calls |
| put on | start switch ($18.00) | $4.85 | spare for unplanned calls |
| put on | pressure switch hose ($9.00) | $4.48 | spare for unplanned calls $0.58 |
| put on | drum rollers ($24.00) | $4.37 | spare for unplanned calls $2.61 |
| take off | door gasket ($69.00) | $3.77 | outranked for space |
| take off | blower wheel ($96.00) | $3.56 | outranked for space |
| take off | main control board ($189) | $3.45 | outranked for space |
| take off | blower motor mount ($22.00) | $3.26 | outranked for space |
| put on | door catch ($9.00) | $3.04 | spare for unplanned calls |
| put on | flue pipe gasket ($12.00) | $3.04 | spare for unplanned calls |
| put on | timer ($82.00) | $1.66 | spare for unplanned calls |
Keep aboard: 54 parts. For tomorrow's calls: main control board, heating element, drain pump, temperature sensor, limit switch, water inlet valve, thermal fuse, door switch, circulation pump, main control board, spray arm, door latch, flame sensor, pressure switch, pressure switch, main control board, vent fan motor, drive belt, high-limit thermostat. Stock for unplanned calls: dishwasher 12, dryer 4, furnace 6, range 4, refrigerator 5, washer 4.
7 calls tomorrow; the board and the map show the route.
Truck V04 · T04, mid specialist
90 of 90 space units · $3,165 of stock aboard · put on 1, take off 0, keep 62
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | power terminal block ($24.00) | $15.62 | call 51490 5% |
Keep aboard: 62 parts. For tomorrow's calls: main control board, main control board, surface burner switch, door latch, heating element, circulation pump, run capacitor, spray arm, blower motor, spark module, main control board, water inlet valve, touch control panel, thermal cutoff, oven relay board, thermal fuse, high-limit thermostat. Stock for unplanned calls: dishwasher 16, furnace 16, range 13.
8 calls tomorrow; the board and the map show the route.
Truck V05 · T05, senior generalist, certified
90 of 90 space units · $3,083 of stock aboard · put on 23, take off 25, keep 41
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | blower motor ($310) | $103 | call 115783 32%, call 4314 27%, spare for unplanned calls $3.47 |
| put on | circulation pump ($138) | $64.52 | call 51300 38%, spare for unplanned calls $2.05 |
| put on | spray arm ($22.00) | $48.72 | call 51300 29%, spare for unplanned calls $1.37 |
| put on | bake element ($42.00) | $47.90 | call 43548 27%, spare for unplanned calls $1.36 |
| put on | oven relay board ($88.00) | $37.56 | call 43548 13%, call 135700 6%, spare for unplanned calls $0.54 |
| put on | thermal cutoff ($17.00) | $23.13 | call 135700 6%, call 93329 5% |
| put on | blower door switch ($14.00) | $21.48 | call 4314 10%, spare for unplanned calls $0.66 |
| put on | touch control panel ($142) | $20.57 | call 135700 7%, call 93329 6% |
| put on | gas safety valve ($96.00) | $17.15 | call 43548 10% |
| put on | blower relay ($41.00) | $15.86 | call 115783 5% |
| put on | blower wheel ($96.00) | $15.50 | spare for unplanned calls $0.67 |
| put on | power terminal block ($24.00) | $15.35 | call 135700 5% |
| put on | filter assembly ($34.00) | $12.13 | spare for unplanned calls $0.60 |
| put on | chopper blade ($15.00) | $10.20 | spare for unplanned calls |
| put on | drain hose ($19.00) | $8.31 | call 123489 5% |
| put on | pressure switch hose ($9.00) | $8.00 | spare for unplanned calls $0.53 |
| put on | condensate trap ($27.00) | $7.50 | spare for unplanned calls |
| put on | flue pipe gasket ($12.00) | $7.48 | spare for unplanned calls |
| put on | element terminal block ($14.00) | $7.20 | spare for unplanned calls |
| put on | wash arm mount ($18.00) | $6.85 | spare for unplanned calls |
| put on | check valve ($13.00) | $6.37 | spare for unplanned calls |
| put on | rollout switch ($16.00) | $5.40 | spare for unplanned calls $0.74 |
| take off | main control board ($210) | $4.44 | outranked for space |
| take off | condenser fan motor ($58.00) | $4.41 | outranked for space |
| take off | drum rollers ($24.00) | $4.32 | outranked for space |
| take off | door boot seal ($72.00) | $3.70 | outranked for space |
| take off | shock absorbers ($33.00) | $3.60 | outranked for space |
| put on | detergent dispenser ($46.00) | $3.46 | spare for unplanned calls |
| take off | tub bearing kit ($95.00) | $3.42 | outranked for space |
| take off | fill hoses ($26.00) | $2.68 | outranked for space |
| take off | drain hose ($22.00) | $2.54 | outranked for space |
| take off | detergent dispenser ($37.00) | $2.36 | outranked for space |
| take off | motor control board ($132) | $2.31 | outranked for space |
| take off | door switch ($15.00) | $2.27 | outranked for space |
| take off | air duct seal ($14.00) | $2.27 | outranked for space |
| take off | coin trap filter ($14.00) | $2.26 | outranked for space |
| take off | wiring harness ($44.00) | $2.25 | outranked for space |
| take off | start switch ($18.00) | $2.25 | outranked for space |
| take off | drum glide bearings ($14.00) | $2.24 | outranked for space |
| take off | fill tube heater ($19.00) | $2.24 | outranked for space |
| take off | exhaust duct ($21.00) | $2.23 | outranked for space |
| take off | flame sensor ($19.00) | $2.22 | outranked for space |
| take off | door catch ($9.00) | $2.20 | outranked for space |
| take off | ice level arm ($12.00) | $2.20 | outranked for space |
| take off | lint screen housing ($33.00) | $2.19 | outranked for space |
| take off | damper control assembly ($46.00) | $2.19 | outranked for space |
| take off | user interface board ($96.00) | $2.18 | outranked for space |
| take off | element terminal kit ($11.00) | $2.17 | outranked for space |
Keep aboard: 41 parts. For tomorrow's calls: main control board, run capacitor, drain pump, main control board, flame sensor, main control board, surface burner switch, oven igniter, limit switch, pressure switch, water inlet valve. Stock for unplanned calls: dishwasher 3, dryer 11, furnace 1, range 3, refrigerator 6, washer 6.
8 calls tomorrow; the board and the map show the route.
Truck V06 · T06, junior generalist
81 of 90 space units · $3,257 of stock aboard · put on 0, take off 0, keep 48
No change to the load tonight.
Keep aboard: 48 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 8, range 7, refrigerator 8, washer 8.
0 calls tomorrow; the board and the map show the route.
Truck V07 · T07, senior generalist, certified
90 of 90 space units · $3,237 of stock aboard · put on 7, take off 8, keep 56
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | sealed-system compressor ($420) | $56.21 | call 103389 19%, call 58575 14%, spare for unplanned calls $0.64 |
| put on | drum rollers ($24.00) | $53.35 | call 13378 11%, call 14416 11%, call 148003 11%, spare for unplanned calls $2.50 |
| put on | motor pulley ($17.00) | $21.91 | spare for unplanned calls |
| put on | drive motor ($128) | $18.76 | spare for unplanned calls |
| put on | inverter board ($148) | $10.41 | spare for unplanned calls |
| put on | heating element ($46.00) | $10.25 | spare for unplanned calls $2.87 |
| put on | rear drum seal ($16.00) | $9.65 | spare for unplanned calls $0.71 |
| take off | blower motor ($310) | $5.52 | outranked for space |
| take off | circulation pump ($138) | $4.18 | outranked for space |
| take off | door gasket ($31.00) | $4.10 | outranked for space |
| take off | spray arm ($22.00) | $3.50 | outranked for space |
| take off | filter assembly ($34.00) | $2.64 | outranked for space |
| take off | condensate trap ($27.00) | $2.28 | outranked for space |
| take off | tub gasket ($27.00) | $2.28 | outranked for space |
| take off | detergent dispenser ($46.00) | $2.24 | outranked for space |
Keep aboard: 56 parts. For tomorrow's calls: drive belt, idler pulley, defrost heater, main control board, defrost thermostat, start relay, evaporator fan motor, condenser fan motor, door gasket, thermistor, air duct seal. Stock for unplanned calls: dishwasher 10, dryer 5, furnace 10, range 6, refrigerator 9, washer 5.
7 calls tomorrow; the board and the map show the route.
Truck V08 · T08, mid generalist
90 of 90 space units · $3,420 of stock aboard · put on 10, take off 9, keep 52
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | tub bearing kit ($95.00) | $169 | call 44215 38%, call 150155 33%, call 104788 31%, spare for unplanned calls $1.46 |
| put on | door gasket ($69.00) | $28.61 | call 92780 18%, spare for unplanned calls $1.69 |
| put on | suspension springs ($21.00) | $24.50 | call 104788 6%, call 44215 5% |
| put on | counterweight bolts ($12.00) | $17.19 | spare for unplanned calls |
| put on | touch control panel ($142) | $12.28 | call 152039 8% |
| put on | main control board ($189) | $9.46 | call 92780 6%, spare for unplanned calls $1.46 |
| put on | door boot seal ($72.00) | $7.45 | spare for unplanned calls $1.72 |
| take off | drive motor ($175) | $5.43 | outranked for space |
| take off | heating element ($44.00) | $4.53 | outranked for space |
| take off | drain pump ($49.00) | $4.48 | outranked for space |
| put on | spark electrode ($21.00) | $4.48 | spare for unplanned calls |
| take off | drum rollers ($24.00) | $4.47 | outranked for space |
| put on | door hinge cam ($17.00) | $4.41 | spare for unplanned calls |
| put on | burner orifice kit ($11.00) | $2.42 | spare for unplanned calls |
| take off | drive motor ($128) | $2.33 | outranked for space |
| take off | start switch ($18.00) | $2.27 | outranked for space |
| take off | drum glide bearings ($14.00) | $2.26 | outranked for space |
| take off | door catch ($9.00) | $2.21 | outranked for space |
| take off | timer ($82.00) | $2.16 | outranked for space |
Keep aboard: 52 parts. For tomorrow's calls: shock absorbers, surface burner switch, main control board, inducer motor, defrost heater, blower motor, defrost thermostat, spark module, drive belt, run capacitor, oven relay board, blower motor mount. Stock for unplanned calls: dishwasher 4, dryer 9, furnace 6, range 5, refrigerator 7, washer 9.
7 calls tomorrow; the board and the map show the route.
Truck V09 · T09, mid generalist, certified
90 of 90 space units · $3,078 of stock aboard · put on 9, take off 8, keep 54
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | door gasket ($69.00) | $26.02 | call 41399 16%, spare for unplanned calls $1.84 |
| put on | ice maker assembly ($112) | $21.77 | call 41399 13%, spare for unplanned calls $2.59 |
| put on | oven door gasket ($28.00) | $13.06 | call 67240 9%, spare for unplanned calls $0.98 |
| put on | door latch assembly ($52.00) | $11.58 | call 67240 8% |
| put on | door hinge receiver ($15.00) | $8.86 | call 67240 6% |
| put on | rear drum seal ($16.00) | $6.36 | spare for unplanned calls $0.71 |
| put on | water filter housing ($58.00) | $5.96 | spare for unplanned calls |
| put on | drum glide bearings ($14.00) | $4.89 | spare for unplanned calls |
| put on | defrost drain heater ($16.00) | $4.79 | spare for unplanned calls |
| take off | circulation pump ($138) | $4.04 | outranked for space |
| take off | door gasket ($31.00) | $3.97 | outranked for space |
| take off | spray arm ($22.00) | $3.41 | outranked for space |
| take off | filter assembly ($34.00) | $2.60 | outranked for space |
| take off | touch control panel ($142) | $2.58 | outranked for space |
| take off | drain hose ($19.00) | $2.32 | outranked for space |
| take off | door switch ($16.00) | $2.20 | outranked for space |
| take off | user control panel ($109) | $2.15 | outranked for space |
Keep aboard: 54 parts. For tomorrow's calls: door hinge, inducer motor, water inlet valve, idler pulley, drum rollers, blower motor, heating element, thermal fuse, defrost heater, drive belt, igniter, run capacitor, gas valve coils, cycling thermostat. Stock for unplanned calls: dishwasher 12, dryer 4, furnace 10, range 8, refrigerator 2, washer 4.
5 calls tomorrow; the board and the map show the route.
Truck V10 · T10, junior generalist
81 of 90 space units · $3,257 of stock aboard · put on 0, take off 0, keep 48
No change to the load tonight.
Keep aboard: 48 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 8, range 7, refrigerator 8, washer 8.
0 calls tomorrow; the board and the map show the route.
Truck V11 · T11, mid generalist, certified
90 of 90 space units · $3,093 of stock aboard · put on 19, take off 13, keep 47
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | circulation pump ($138) | $117 | call 7730 39%, call 69932 31%, spare for unplanned calls $2.17 |
| put on | door boot seal ($72.00) | $74.57 | call 143560 41%, spare for unplanned calls $1.78 |
| put on | filter assembly ($34.00) | $29.59 | call 69932 13%, spare for unplanned calls $0.64 |
| put on | motor control board ($132) | $23.27 | call 2428 10% |
| put on | fill hoses ($26.00) | $20.50 | call 143560 11%, spare for unplanned calls $0.71 |
| put on | user interface board ($96.00) | $19.68 | call 2428 6%, call 17278 6% |
| put on | lid switch ($19.00) | $17.94 | call 2428 6% |
| put on | drain hose ($22.00) | $16.88 | call 79868 5%, spare for unplanned calls $0.57 |
| put on | wash arm mount ($18.00) | $14.40 | spare for unplanned calls |
| put on | high-limit thermostat ($22.00) | $12.28 | call 98775 7% |
| put on | detergent dispenser ($46.00) | $12.14 | spare for unplanned calls |
| put on | chopper blade ($15.00) | $9.94 | spare for unplanned calls |
| put on | coin trap filter ($14.00) | $9.82 | call 79868 5% |
| put on | rinse aid dispenser ($29.00) | $8.36 | call 98775 5% |
| put on | tub bearing kit ($95.00) | $7.85 | spare for unplanned calls $1.51 |
| put on | detergent dispenser ($37.00) | $7.15 | spare for unplanned calls |
| put on | vent fan motor ($38.00) | $6.98 | spare for unplanned calls |
| take off | blower motor ($310) | $5.73 | outranked for space |
| take off | inducer motor ($230) | $4.95 | outranked for space |
| take off | drum rollers ($24.00) | $4.50 | outranked for space |
| take off | condenser fan motor ($58.00) | $4.42 | outranked for space |
| put on | wiring harness ($44.00) | $3.71 | spare for unplanned calls |
| take off | bake element ($42.00) | $3.45 | outranked for space |
| take off | main control board ($189) | $3.35 | outranked for space |
| take off | oven door gasket ($28.00) | $2.95 | outranked for space |
| take off | blower wheel ($96.00) | $2.69 | outranked for space |
| put on | door switch ($16.00) | $2.53 | spare for unplanned calls |
| take off | blower motor mount ($22.00) | $2.39 | outranked for space |
| take off | door switch ($15.00) | $2.27 | outranked for space |
| take off | drum glide bearings ($14.00) | $2.26 | outranked for space |
| take off | fan blade ($11.00) | $2.24 | outranked for space |
| take off | compressor grommets ($9.00) | $2.23 | outranked for space |
Keep aboard: 47 parts. For tomorrow's calls: drain pump, main control board, door lock, heating element, spray arm, pressure switch, main control board, water inlet valve, water inlet valve. Stock for unplanned calls: dishwasher 4, dryer 11, furnace 7, range 8, refrigerator 5, washer 3.
7 calls tomorrow; the board and the map show the route.
Truck V12 · T12, senior generalist, certified
90 of 90 space units · $3,020 of stock aboard · put on 11, take off 8, keep 60
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | drum rollers ($24.00) | $60.15 | call 88871 12%, call 7930 11%, call 22643 11%, spare for unplanned calls $2.57 |
| put on | heating element ($46.00) | $48.34 | call 113857 25%, spare for unplanned calls $2.94 |
| put on | touch control panel ($142) | $23.13 | call 80510 8%, call 10752 6% |
| put on | motor pulley ($17.00) | $20.30 | spare for unplanned calls |
| put on | drive motor ($128) | $20.22 | spare for unplanned calls |
| put on | power terminal block ($24.00) | $15.83 | spare for unplanned calls |
| put on | rear drum seal ($16.00) | $8.32 | spare for unplanned calls $0.73 |
| put on | convection fan motor ($79.00) | $7.14 | spare for unplanned calls |
| put on | exhaust duct ($21.00) | $6.31 | spare for unplanned calls |
| take off | circulation pump ($138) | $4.15 | outranked for space |
| take off | shock absorbers ($33.00) | $3.63 | outranked for space |
| take off | spray arm ($22.00) | $3.48 | outranked for space |
| put on | high-limit thermostat ($23.00) | $3.26 | spare for unplanned calls $0.56 |
| take off | fill hoses ($26.00) | $2.69 | outranked for space |
| take off | filter assembly ($34.00) | $2.64 | outranked for space |
| take off | drive motor ($175) | $2.61 | outranked for space |
| put on | drum glide bearings ($14.00) | $2.35 | spare for unplanned calls |
| take off | motor control board ($132) | $2.32 | outranked for space |
| take off | tub gasket ($27.00) | $2.27 | outranked for space |
Keep aboard: 60 parts. For tomorrow's calls: main control board, drive belt, surface burner switch, idler pulley, spark module, temperature sensor, thermal fuse, cycling thermostat, gas valve coils, oven relay board, spark electrode, thermal cutoff. Stock for unplanned calls: dishwasher 16, dryer 2, furnace 5, range 10, refrigerator 3, washer 12.
9 calls tomorrow; the board and the map show the route.
Truck V13 · T13, senior specialist, certified
89 of 90 space units · $3,549 of stock aboard · put on 2, take off 5, keep 56
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | blower motor ($310) | $20.27 | spare for unplanned calls $4.38 |
| put on | blower wheel ($96.00) | $7.22 | spare for unplanned calls $0.84 |
| take off | tub bearing kit ($95.00) | $4.70 | outranked for space |
| take off | convection fan motor ($79.00) | $3.01 | outranked for space |
| take off | burner cap set ($32.00) | $2.99 | outranked for space |
| take off | suspension springs ($21.00) | $2.55 | outranked for space |
| take off | detergent dispenser ($37.00) | $2.48 | outranked for space |
Keep aboard: 56 parts. For tomorrow's calls: hot surface igniter, flame sensor, main control board, limit switch, pressure switch, gas valve, oven igniter, drive belt, rollout switch, bake element, door lock, blower door switch, igniter harness, drive motor, drain pump, oven relay board, main control board, main control board, gas safety valve, motor coupler. Stock for unplanned calls: furnace 9, range 14, washer 13.
8 calls tomorrow; the board and the map show the route.
Truck V14 · T14, junior generalist
81 of 90 space units · $3,257 of stock aboard · put on 0, take off 0, keep 48
No change to the load tonight.
Keep aboard: 48 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 8, range 7, refrigerator 8, washer 8.
0 calls tomorrow; the board and the map show the route.
Truck V15 · T15, mid specialist, certified
84 of 90 space units · $2,819 of stock aboard · put on 0, take off 0, keep 49
No change to the load tonight.
Keep aboard: 49 parts. For tomorrow's calls: water inlet valve, ice maker assembly, door gasket, main control board, start relay, condenser fan motor, defrost heater, defrost thermostat, sealed-system compressor, evaporator fan motor, overload protector. Stock for unplanned calls: refrigerator 14, washer 24.
6 calls tomorrow; the board and the map show the route.
Truck V16 · T16, senior generalist, certified
90 of 90 space units · $3,509 of stock aboard · put on 10, take off 12, keep 53
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | sealed-system compressor ($420) | $55.61 | call 108490 19%, call 1366 14%, spare for unplanned calls $0.68 |
| put on | heating element ($46.00) | $46.41 | call 80365 26%, spare for unplanned calls $3.18 |
| put on | drum rollers ($24.00) | $16.92 | call 137540 9%, spare for unplanned calls $2.77 |
| put on | inverter board ($148) | $9.71 | spare for unplanned calls |
| put on | motor pulley ($17.00) | $7.60 | call 137540 5% |
| put on | water filter housing ($58.00) | $7.36 | spare for unplanned calls |
| put on | user interface board ($96.00) | $7.32 | call 19945 6% |
| put on | high-limit thermostat ($23.00) | $6.63 | spare for unplanned calls $0.60 |
| put on | motor control board ($132) | $5.59 | spare for unplanned calls |
| take off | heating element ($44.00) | $4.91 | outranked for space |
| take off | drain pump ($49.00) | $4.86 | outranked for space |
| take off | circulation pump ($138) | $4.30 | outranked for space |
| put on | rear drum seal ($16.00) | $4.27 | spare for unplanned calls $0.79 |
| take off | drive motor ($175) | $4.15 | outranked for space |
| take off | spray arm ($22.00) | $3.58 | outranked for space |
| take off | filter assembly ($34.00) | $2.68 | outranked for space |
| take off | pressure switch hose ($9.00) | $2.62 | outranked for space |
| take off | chopper blade ($15.00) | $2.50 | outranked for space |
| take off | shift actuator ($64.00) | $2.49 | outranked for space |
| take off | flue pipe gasket ($12.00) | $2.33 | outranked for space |
| take off | wash arm mount ($18.00) | $2.30 | outranked for space |
| take off | detergent dispenser ($46.00) | $2.26 | outranked for space |
Keep aboard: 53 parts. For tomorrow's calls: defrost thermostat, drive belt, ice maker assembly, start relay, main control board, condenser fan motor, door lock, water inlet valve, main control board, idler pulley, thermal fuse, defrost heater, cycling thermostat, evaporator fan motor, gas valve coils, door gasket, pressure switch. Stock for unplanned calls: dishwasher 4, dryer 2, furnace 6, range 6, refrigerator 10, washer 8.
7 calls tomorrow; the board and the map show the route.
Truck V17 · T17, mid generalist, certified
90 of 90 space units · $3,162 of stock aboard · put on 0, take off 0, keep 67
No change to the load tonight.
Keep aboard: 67 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 21, dryer 16, furnace 6, range 7, refrigerator 11, washer 6.
0 calls tomorrow; the board and the map show the route.
Truck V18 · T18, mid generalist, certified
89 of 90 space units · $3,389 of stock aboard · put on 0, take off 0, keep 61
No change to the load tonight.
Keep aboard: 61 parts. For tomorrow's calls: defrost heater, evaporator fan motor, defrost thermostat, main control board, thermistor. Stock for unplanned calls: dishwasher 6, dryer 11, furnace 6, range 9, refrigerator 19, washer 5.
1 calls tomorrow; the board and the map show the route.
Truck V19 · T19, senior specialist, certified
66 of 90 space units · $2,617 of stock aboard · put on 0, take off 0, keep 43
No change to the load tonight.
Keep aboard: 43 parts. For tomorrow's calls: flame sensor, hot surface igniter, main control board, run capacitor, blower motor, limit switch, main control board, gas valve, temperature sensor, oven igniter, bake element, rollout switch, pressure switch, igniter harness, blower wheel, gas safety valve, blower relay. Stock for unplanned calls: furnace 9, range 17.
8 calls tomorrow; the board and the map show the route.
Truck V20 · T20, junior generalist
90 of 90 space units · $3,403 of stock aboard · put on 0, take off 0, keep 54
No change to the load tonight.
Keep aboard: 54 parts. For tomorrow's calls: door hinge, oven door gasket, door latch assembly, door hinge receiver. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 11, range 7, refrigerator 8, washer 7.
2 calls tomorrow; the board and the map show the route.
Truck V21 · T21, mid generalist, certified
90 of 90 space units · $3,064 of stock aboard · put on 19, take off 15, keep 48
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | heating element ($44.00) | $200 | call 130664 63%, call 3545 52%, spare for unplanned calls $3.06 |
| put on | drain pump ($49.00) | $97.23 | call 2781 51%, spare for unplanned calls $3.00 |
| put on | drive motor ($175) | $26.67 | call 119153 17%, spare for unplanned calls $0.87 |
| put on | vent fan motor ($38.00) | $23.76 | call 130664 8%, call 3545 6% |
| put on | circulation pump ($138) | $15.62 | spare for unplanned calls $2.48 |
| put on | high-limit thermostat ($22.00) | $15.02 | call 130664 6% |
| put on | user control panel ($109) | $14.16 | call 142710 6% |
| put on | door switch ($16.00) | $13.08 | spare for unplanned calls |
| put on | filter assembly ($34.00) | $12.42 | spare for unplanned calls $0.73 |
| put on | chopper blade ($15.00) | $11.31 | spare for unplanned calls $0.53 |
| put on | door gasket ($31.00) | $11.08 | spare for unplanned calls $2.32 |
| put on | spray arm ($22.00) | $9.30 | spare for unplanned calls $1.66 |
| put on | rinse aid dispenser ($29.00) | $9.10 | spare for unplanned calls |
| put on | drain hose ($19.00) | $8.64 | call 2781 5% |
| put on | check valve ($13.00) | $8.39 | spare for unplanned calls |
| put on | float switch ($17.00) | $7.26 | spare for unplanned calls $1.01 |
| take off | blower motor ($310) | $6.11 | outranked for space |
| put on | motor pulley ($17.00) | $6.00 | spare for unplanned calls |
| take off | inducer motor ($230) | $5.26 | outranked for space |
| put on | shift actuator ($64.00) | $4.89 | spare for unplanned calls |
| take off | tub bearing kit ($95.00) | $4.89 | outranked for space |
| take off | condenser fan motor ($58.00) | $4.73 | outranked for space |
| take off | door gasket ($69.00) | $3.88 | outranked for space |
| take off | main control board ($189) | $3.54 | outranked for space |
| take off | detergent dispenser ($37.00) | $3.21 | outranked for space |
| put on | wash arm mount ($18.00) | $2.99 | spare for unplanned calls |
| take off | blower motor mount ($22.00) | $2.43 | outranked for space |
| take off | defrost drain heater ($16.00) | $2.31 | outranked for space |
| take off | air duct seal ($14.00) | $2.30 | outranked for space |
| take off | fan blade ($11.00) | $2.27 | outranked for space |
| take off | fill tube heater ($19.00) | $2.27 | outranked for space |
| take off | compressor grommets ($9.00) | $2.26 | outranked for space |
| take off | ice level arm ($12.00) | $2.22 | outranked for space |
| take off | door hinge cam ($17.00) | $2.19 | outranked for space |
Keep aboard: 48 parts. For tomorrow's calls: main control board, door latch, drive belt, idler pulley, drive belt, door lock, drum rollers, main control board, drain pump. Stock for unplanned calls: dishwasher 1, dryer 9, furnace 7, range 6, refrigerator 5, washer 11.
7 calls tomorrow; the board and the map show the route.
Truck V22 · T22, senior specialist, certified
89 of 90 space units · $3,389 of stock aboard · put on 0, take off 0, keep 61
No change to the load tonight.
Keep aboard: 61 parts. For tomorrow's calls: main control board, main control board, door hinge, circulation pump, heating element, drain pump, spray arm, door latch, surface burner switch, water inlet valve, hot surface igniter, flame sensor, oven relay board, filter assembly, thermal cutoff, touch control panel, main control board, gas valve, power terminal block, oven door gasket, vent fan motor, door latch assembly, high-limit thermostat, thermal fuse, drain hose, door hinge receiver. Stock for unplanned calls: dishwasher 12, furnace 13, range 10.
10 calls tomorrow; the board and the map show the route.
Truck V23 · T23, senior generalist, certified
90 of 90 space units · $2,702 of stock aboard · put on 21, take off 14, keep 48
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | door gasket ($31.00) | $130 | call 33462 40%, call 75168 36%, spare for unplanned calls $1.87 |
| put on | circulation pump ($138) | $99.12 | call 79114 39%, call 33462 12%, call 75168 8%, spare for unplanned calls $2.00 |
| put on | drain pump ($49.00) | $89.16 | call 133064 49%, spare for unplanned calls $2.42 |
| put on | bake element ($42.00) | $53.27 | call 149118 33%, spare for unplanned calls $1.39 |
| put on | spray arm ($22.00) | $52.60 | call 79114 30%, spare for unplanned calls $1.34 |
| put on | gas safety valve ($96.00) | $15.19 | call 149118 10% |
| put on | hose clamp kit ($8.00) | $14.35 | call 33462 6% |
| put on | tub gasket ($27.00) | $13.05 | call 33462 5% |
| put on | filter assembly ($34.00) | $12.24 | spare for unplanned calls $0.59 |
| put on | heating element ($44.00) | $11.53 | spare for unplanned calls $2.47 |
| put on | door spring kit ($21.00) | $11.12 | spare for unplanned calls |
| put on | chopper blade ($15.00) | $10.59 | spare for unplanned calls |
| put on | drain hose ($19.00) | $9.39 | call 133064 5% |
| put on | check valve ($13.00) | $8.95 | spare for unplanned calls |
| put on | wash arm mount ($18.00) | $8.71 | spare for unplanned calls |
| put on | detergent dispenser ($46.00) | $7.58 | spare for unplanned calls |
| take off | exhaust duct ($21.00) | $6.95 | outranked for space |
| take off | ice maker assembly ($112) | $6.69 | outranked for space |
| put on | element terminal block ($14.00) | $6.10 | spare for unplanned calls |
| put on | flame sensor ($19.00) | $5.35 | spare for unplanned calls |
| take off | door gasket ($69.00) | $5.08 | outranked for space |
| put on | thermal cutoff ($17.00) | $4.96 | spare for unplanned calls |
| take off | main control board ($210) | $4.40 | outranked for space |
| put on | oven relay board ($88.00) | $4.24 | spare for unplanned calls $0.55 |
| take off | door boot seal ($72.00) | $3.68 | outranked for space |
| take off | shock absorbers ($33.00) | $3.58 | outranked for space |
| put on | element terminal kit ($11.00) | $3.45 | spare for unplanned calls |
| take off | fill hoses ($26.00) | $2.67 | outranked for space |
| take off | drive motor ($175) | $2.59 | outranked for space |
| take off | inverter board ($148) | $2.58 | outranked for space |
| take off | drain hose ($22.00) | $2.53 | outranked for space |
| take off | motor control board ($132) | $2.31 | outranked for space |
| take off | motor coupler ($13.00) | $2.22 | outranked for space |
| take off | shift actuator ($64.00) | $2.20 | outranked for space |
| take off | user interface board ($96.00) | $2.18 | outranked for space |
Keep aboard: 48 parts. For tomorrow's calls: water inlet valve, heating element, thermal fuse, defrost thermostat, main control board, float switch, oven igniter, cycling thermostat, defrost heater, gas valve coils, igniter, evaporator fan motor, main control board, main control board. Stock for unplanned calls: dishwasher 2, dryer 7, furnace 5, range 4, refrigerator 8, washer 8.
8 calls tomorrow; the board and the map show the route.
Truck V24 · T24, mid generalist
90 of 90 space units · $3,554 of stock aboard · put on 0, take off 0, keep 55
No change to the load tonight.
Keep aboard: 55 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 11, range 7, refrigerator 8, washer 12.
0 calls tomorrow; the board and the map show the route.
Truck V25 · T25, junior specialist
84 of 90 space units · $2,578 of stock aboard · put on 0, take off 0, keep 53
No change to the load tonight.
Keep aboard: 53 parts. For tomorrow's calls: drum rollers, idler pulley, drive belt, rear drum seal, thermal fuse, blower wheel. Stock for unplanned calls: dishwasher 17, dryer 13, washer 17.
2 calls tomorrow; the board and the map show the route.
Truck V26 · T26, junior generalist
81 of 90 space units · $3,257 of stock aboard · put on 0, take off 0, keep 48
No change to the load tonight.
Keep aboard: 48 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 8, range 7, refrigerator 8, washer 8.
0 calls tomorrow; the board and the map show the route.
Truck V27 · T27, junior specialist
86 of 90 space units · $2,889 of stock aboard · put on 2, take off 0, keep 57
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | burner orifice kit ($11.00) | $10.27 | spare for unplanned calls |
| put on | broil element ($44.00) | $2.59 | spare for unplanned calls |
Keep aboard: 57 parts. For tomorrow's calls: door hinge, surface burner switch, spark module, main control board, temperature sensor, oven door gasket, door hinge receiver, door latch assembly, spark electrode. Stock for unplanned calls: dishwasher 19, range 10, refrigerator 19.
5 calls tomorrow; the board and the map show the route.
Truck V28 · T28, junior specialist
86 of 90 space units · $2,764 of stock aboard · put on 0, take off 0, keep 60
No change to the load tonight.
Keep aboard: 60 parts. For tomorrow's calls: drum rollers, idler pulley, drive belt, thermal fuse. Stock for unplanned calls: dryer 19, range 19, refrigerator 18.
1 calls tomorrow; the board and the map show the route.
Truck V29 · T29, mid generalist, certified
90 of 90 space units · $3,448 of stock aboard · put on 12, take off 20, keep 48
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | inducer motor ($230) | $141 | call 95104 46%, call 66278 39%, spare for unplanned calls $3.28 |
| put on | blower motor ($310) | $90.23 | call 95104 28%, call 66278 26%, spare for unplanned calls $4.16 |
| put on | drive belt ($18.00) | $45.89 | call 17973 28%, spare for unplanned calls $1.79 |
| put on | blower wheel ($96.00) | $29.69 | call 66278 15%, spare for unplanned calls $0.80 |
| put on | drive motor ($175) | $18.84 | call 17973 12%, spare for unplanned calls $0.89 |
| put on | compressor grommets ($9.00) | $15.03 | call 95739 5% |
| put on | blower motor mount ($22.00) | $13.86 | call 95104 5% |
| put on | fan blade ($11.00) | $13.53 | spare for unplanned calls |
| put on | inducer gasket ($11.00) | $10.50 | spare for unplanned calls |
| put on | motor coupler ($13.00) | $6.81 | call 17973 5% |
| put on | door switch ($15.00) | $6.76 | spare for unplanned calls |
| take off | heating element ($46.00) | $5.17 | outranked for space |
| take off | heating element ($44.00) | $5.14 | outranked for space |
| take off | drain pump ($49.00) | $5.08 | outranked for space |
| take off | drum rollers ($24.00) | $4.78 | outranked for space |
| take off | door gasket ($31.00) | $4.38 | outranked for space |
| put on | shift actuator ($64.00) | $3.48 | spare for unplanned calls |
| take off | chopper blade ($15.00) | $2.54 | outranked for space |
| take off | high-limit thermostat ($22.00) | $2.38 | outranked for space |
| take off | motor pulley ($17.00) | $2.35 | outranked for space |
| take off | vent fan motor ($38.00) | $2.35 | outranked for space |
| take off | wash arm mount ($18.00) | $2.33 | outranked for space |
| take off | user interface board ($96.00) | $2.32 | outranked for space |
| take off | start switch ($18.00) | $2.30 | outranked for space |
| take off | drum glide bearings ($14.00) | $2.29 | outranked for space |
| take off | detergent dispenser ($46.00) | $2.28 | outranked for space |
| take off | exhaust duct ($21.00) | $2.28 | outranked for space |
| take off | rinse aid dispenser ($29.00) | $2.27 | outranked for space |
| take off | flame sensor ($19.00) | $2.26 | outranked for space |
| take off | door catch ($9.00) | $2.24 | outranked for space |
| take off | lint screen housing ($33.00) | $2.24 | outranked for space |
| take off | element terminal kit ($11.00) | $2.20 | outranked for space |
Keep aboard: 48 parts. For tomorrow's calls: evaporator fan motor, condenser fan motor, defrost thermostat, defrost heater, run capacitor, door lock, start relay, door gasket, main control board, drain pump. Stock for unplanned calls: dishwasher 4, dryer 9, furnace 5, range 6, refrigerator 10, washer 4.
6 calls tomorrow; the board and the map show the route.
Truck V30 · T30, junior generalist
87 of 90 space units · $3,334 of stock aboard · put on 4, take off 0, keep 48
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | drive belt ($18.00) | $12.13 | call 62927 8%, spare for unplanned calls $1.54 |
| put on | suspension springs ($21.00) | $6.65 | call 62927 5% |
| put on | counterweight bolts ($12.00) | $3.92 | spare for unplanned calls |
| put on | fill hoses ($26.00) | $1.51 | spare for unplanned calls $0.75 |
Keep aboard: 48 parts. For tomorrow's calls: shock absorbers, tub bearing kit. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 8, range 7, refrigerator 8, washer 6.
1 calls tomorrow; the board and the map show the route.
The plan for Wed 28 Oct invented
AI at booking: Claude coded all 150 bookings?
139 read 70% sure or more were coded at once. 11 were unsure, so Claude asked each customer one question: 11 answers settled the code, and 0 go to the call center. Each unsure call is below, and wears a yellow corner on the board.
Dishwasher: “The dishwasher has no lights at all since yesterday”
Claude read Will not start 60%
It asked: “Since yesterday, what happens when you press the start button?”
- Nothing happens at all
- Water leaks out
- Water stays in the tub
Coded Will not start · T04 at 10:10
Furnace: “My furnace is acting up and not working right since yesterday”
Claude read No heat 20%
It asked: “What is the furnace doing wrong right now?”
- No heat is coming out
- Only the fan runs
- Making a loud noise
- Won't turn on at all
Coded Loud noise · T01 at 10:58
First guess would load hot surface igniter, flame sensor, main control board
Now loads inducer motor, blower motor, run capacitor
Range: “The range bake doesn't work since yesterday”
Claude read Oven not heating 60%
It asked: “Since yesterday, when you select bake on the range, what happens?”
- Burner won't light
- Range stays cold
- Food cooks at the wrong temperature
Coded Oven not heating · T16 at 13:34
Dishwasher: “My dishwasher is acting up and not working right since yesterday”
Claude read Will not start 20%
It asked: “Since yesterday, what is the main problem with the dishwasher?”
- Water is leaking
- Dishes are not getting clean
- Water will not drain
- Dishes are not drying
Coded Dishes not drying · T12 at 13:08
First guess would load main control board, door latch, thermal fuse
Now loads heating element, main control board, high-limit thermostat
Range: “The range takes forever to bake since yesterday”
Claude read Temperature off 55%
It asked: “Since yesterday, does the range heat up but cook slowly?”
- Heats up but very slowly
- Barely heats at all
- Burner takes ages to light
Coded Temperature off · T19 at 13:54
Washer: “The washing machine is acting up and not working right”
Claude read Will not start 20%
It asked: “What is the washing machine doing wrong?”
- Water is leaking out
- It is loud or shaking
- Water stays in the drum
- It will not start at all
Coded Leaking water · T23 at 14:44
First guess would load door lock, main control board, pressure switch
Now loads door boot seal, drain pump, water inlet valve
Dishwasher: “My dishwasher is broken and making a strange noise since yesterday”
Claude read Will not drain 20%
It asked: “Since yesterday, besides the noise, what else do you notice?”
- Water is leaking
- Water stays in the tub
- Dishes are still dirty
- Nothing happens when I press start
Coded Not cleaning · T04 at 12:06
First guess would load drain pump, main control board, check valve
Now loads water inlet valve, circulation pump, spray arm
Range: “The range is broken and making a strange noise since yesterday”
Claude read No power 15%
It asked: “Since yesterday, where is the strange noise coming from on the range?”
- Near the door
- Under the burners
- The range won't turn on at all
Coded Door problem · T18 at 09:13
First guess would load main control board, surface burner switch, touch control panel
Now loads door hinge, oven door gasket, door latch assembly
Dishwasher: “The dishwasher is acting up and not working right”
Claude read Will not start 20%
It asked: “What is the main problem you are seeing with the dishwasher?”
- Water is leaking
- Dishes are not getting clean
- Water will not drain
- Dishes are not drying
Coded Leaking water · T02 at 08:12
First guess would load main control board, door latch, thermal fuse
Now loads door gasket, float switch, water inlet valve
Dryer: “My dryer stopped working properly”
Claude read Will not start 20%
It asked: “What exactly is the dryer doing wrong?”
- It makes a loud noise
- It runs but produces no heat
- It won't start at all
- It takes too long to dry clothes
Coded Takes too long to dry · T17 at 14:40
First guess would load thermal fuse, door switch, main control board
Now loads cycling thermostat, heating element, gas valve coils
Furnace: “The heating system starts then stops since yesterday”
Claude read Short cycling 60%
It asked: “When it turns on, what happens next?”
- Shuts off after a few minutes
- Blows air but no heat
- Loud banging or grinding
Coded Short cycling · T02 at 11:21
To do before 08:00
Parts room · tonight · 18
- Truck V09 (T09): put on 11, take off 10
- Truck V16 (T16): put on 14, take off 18
- Truck V07 (T07): put on 17, take off 16
- Truck V03 (T03): put on 10, take off 15
- Truck V05 (T05): put on 19, take off 18
- Truck V01 (T01): put on 7, take off 7
- Truck V23 (T23): put on 11, take off 16
- Truck V21 (T21): put on 12, take off 14
- Truck V08 (T08): put on 7, take off 3
- Truck V12 (T12): put on 4, take off 7
- Truck V02 (T02): put on 4, take off 3
- Truck V18 (T18): put on 6, take off 1
- Truck V29 (T29): put on 4, take off 2
- Truck V17 (T17): put on 6, take off 5
- Truck V13 (T13): put on 2, take off 2
- Truck V25 (T25): put on 4, take off 0
- Truck V11 (T11): put on 2, take off 2
- Truck V22 (T22): put on 1, take off 0
Dispatch · before 08:00 · 2
- Warn the customer on call 33999: a likely part is back-ordered
- Warn the customer on call 46709: a likely part is back-ordered
Buyer · this week · 3
- Expedite main control board: 10.5 calls expected before it ships
- Expedite blower wheel: 7.4 calls expected before it ships
- Expedite tub spider arm: 1.6 calls expected before it ships
07:00 and after: what changed
- T12 called out sick at 07:00: 8 calls moved
- call 23917 → T25, first-visit chance 77% → 78%
- call 46397 → T25, first-visit chance 82% → 66%
- call 52105 → T25, first-visit chance 90% → 78%
- call 77541 → T25, first-visit chance 80% → 64%
- call 85694 → T27, first-visit chance 94% → 85%
- call 91135 → T27, first-visit chance 94% → 85%
- call 101499 → T27, first-visit chance 94% → 85%
- call 150268 → T27, first-visit chance 86% → 77%
- Truck V07 (T07) broke down at 10:09: 64 parts stranded, 6 calls moved
- call 8173 → T11, first-visit chance 89% → 76%
- call 35791 → T30, first-visit chance 77% → 70%
- call 46709 → T28, first-visit chance 76% → 84%
- call 73732 → T24, first-visit chance 89% → 72%
- call 81309 → T11, first-visit chance 92% → 83%
- call 126501 → T28, first-visit chance 83% → 84%
- Truck V20 (T20) broke down at 10:45: 54 parts stranded, 0 calls moved
- 20 calls changed priority on the day, 11 of them escalated to urgent (▲ on the board).
Routes and the board
First-visit chance: under 50% 50% 70% 80% 90%+ · Claude asked · moved · added on the day · part missing · ▲ escalated
Load sheet?
Truck V01 · T01, mid generalist
90 of 90 space units · $3,208 of stock aboard · put on 7, take off 7, keep 54
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | inducer motor ($230) | $141 | call 11041 43%, call 31059 42%, spare for unplanned calls $2.66 |
| put on | blower motor ($310) | $104 | call 31059 31%, call 11041 31%, spare for unplanned calls $3.37 |
| put on | oven door gasket ($28.00) | $23.51 | call 114688 15%, spare for unplanned calls $0.94 |
| put on | blower wheel ($96.00) | $14.79 | call 11041 5%, spare for unplanned calls $0.65 |
| put on | door latch assembly ($52.00) | $9.01 | call 114688 6% |
| put on | door hinge receiver ($15.00) | $6.91 | call 114688 5% |
| take off | drive motor ($128) | $6.23 | outranked for space |
| put on | pressure switch hose ($9.00) | $4.51 | spare for unplanned calls $0.51 |
| take off | ice maker assembly ($112) | $4.33 | outranked for space |
| take off | door boot seal ($72.00) | $3.60 | outranked for space |
| take off | tub bearing kit ($95.00) | $3.33 | outranked for space |
| take off | spray arm ($22.00) | $3.20 | outranked for space |
| take off | water filter housing ($58.00) | $2.31 | outranked for space |
| take off | suspension springs ($21.00) | $2.24 | outranked for space |
Keep aboard: 54 parts. For tomorrow's calls: door hinge, idler pulley, drive belt, run capacitor, drum rollers, blower motor mount. Stock for unplanned calls: dishwasher 7, dryer 8, furnace 7, range 6, refrigerator 12, washer 8.
4 calls tomorrow; the board and the map show the route.
Truck V02 · T02, senior specialist, certified
90 of 90 space units · $3,323 of stock aboard · put on 4, take off 3, keep 56
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | circulation pump ($138) | $58.97 | call 111024 10%, call 133854 9%, call 51206 9%, spare for unplanned calls $2.16 |
| put on | tub gasket ($27.00) | $28.01 | call 111024 6% |
| put on | door spring kit ($21.00) | $21.78 | spare for unplanned calls |
| take off | door boot seal ($72.00) | $8.58 | outranked for space |
| take off | tub bearing kit ($95.00) | $6.62 | outranked for space |
| put on | spray arm ($22.00) | $6.07 | spare for unplanned calls $1.44 |
| take off | drain hose ($22.00) | $4.54 | outranked for space |
Keep aboard: 56 parts. For tomorrow's calls: door gasket, water inlet valve, float switch, door lock, main control board, run capacitor, flame sensor, blower motor, limit switch, drive belt, main control board, main control board, drive motor, pressure switch, pressure switch hose, drain pump, pressure switch, user interface board. Stock for unplanned calls: dishwasher 13, furnace 12, washer 13.
8 calls tomorrow; the board and the map show the route.
Truck V03 · T03, mid generalist
90 of 90 space units · $3,141 of stock aboard · put on 10, take off 15, keep 52
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | blower motor ($310) | $146 | call 39851 31%, call 51420 28%, call 143319 28%, spare for unplanned calls $3.82 |
| put on | shock absorbers ($33.00) | $65.05 | call 131821 40%, spare for unplanned calls $1.78 |
| put on | tub bearing kit ($95.00) | $59.38 | call 131821 36%, spare for unplanned calls $1.63 |
| put on | blower motor mount ($22.00) | $21.95 | spare for unplanned calls |
| put on | blower wheel ($96.00) | $20.68 | spare for unplanned calls $0.73 |
| put on | door latch assembly ($52.00) | $11.97 | call 51114 8% |
| put on | door hinge receiver ($15.00) | $7.67 | call 51114 6% |
| put on | suspension springs ($21.00) | $6.66 | call 131821 5% |
| take off | circulation pump ($138) | $4.19 | outranked for space |
| take off | door gasket ($31.00) | $4.11 | outranked for space |
| put on | counterweight bolts ($12.00) | $3.93 | spare for unplanned calls |
| take off | spray arm ($22.00) | $3.51 | outranked for space |
| take off | drain hose ($22.00) | $3.11 | outranked for space |
| take off | convection fan motor ($79.00) | $2.81 | outranked for space |
| put on | thermal cutoff ($17.00) | $2.69 | spare for unplanned calls $0.54 |
| take off | filter assembly ($34.00) | $2.65 | outranked for space |
| take off | tub gasket ($27.00) | $2.28 | outranked for space |
| take off | door spring kit ($21.00) | $2.25 | outranked for space |
| take off | hose clamp kit ($8.00) | $2.25 | outranked for space |
| take off | detergent dispenser ($46.00) | $2.25 | outranked for space |
| take off | rinse aid dispenser ($29.00) | $2.24 | outranked for space |
| take off | door catch ($9.00) | $2.23 | outranked for space |
| take off | door switch ($16.00) | $2.22 | outranked for space |
| take off | user control panel ($109) | $2.17 | outranked for space |
| take off | timer ($82.00) | $2.17 | outranked for space |
Keep aboard: 52 parts. For tomorrow's calls: inducer motor, door hinge, run capacitor, drive belt, oven door gasket. Stock for unplanned calls: dishwasher 11, dryer 9, furnace 9, range 6, refrigerator 5, washer 7.
5 calls tomorrow; the board and the map show the route.
Truck V04 · T04, mid specialist
90 of 90 space units · $3,165 of stock aboard · put on 0, take off 0, keep 63
No change to the load tonight.
Keep aboard: 63 parts. For tomorrow's calls: main control board, door latch, circulation pump, surface burner switch, water inlet valve, main control board, spray arm, heating element, door gasket, spark module, float switch, thermal fuse, high-limit thermostat, tub gasket, touch control panel, spark electrode, thermal cutoff. Stock for unplanned calls: dishwasher 13, furnace 19, range 14.
9 calls tomorrow; the board and the map show the route.
Truck V05 · T05, senior generalist, certified
90 of 90 space units · $3,630 of stock aboard · put on 19, take off 18, keep 46
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | main control board ($210) | $78.38 | call 104962 37%, call 155604 10%, spare for unplanned calls $2.58 |
| put on | inducer motor ($230) | $76.06 | call 11775 46%, spare for unplanned calls $2.73 |
| put on | oven door gasket ($28.00) | $35.81 | call 36964 22%, spare for unplanned calls $0.89 |
| put on | drive motor ($175) | $24.26 | call 155604 15%, spare for unplanned calls $0.72 |
| put on | motor control board ($132) | $10.61 | spare for unplanned calls |
| put on | door latch assembly ($52.00) | $10.55 | call 36964 6% |
| take off | blower wheel ($96.00) | $10.24 | outranked for space |
| put on | blower motor mount ($22.00) | $8.27 | call 11775 6% |
| put on | door hinge receiver ($15.00) | $7.97 | call 36964 5% |
| put on | user interface board ($96.00) | $7.83 | call 104962 5% |
| put on | shift actuator ($64.00) | $7.47 | spare for unplanned calls |
| put on | motor coupler ($13.00) | $7.18 | call 155604 5% |
| put on | start switch ($18.00) | $6.70 | spare for unplanned calls |
| put on | drum rollers ($24.00) | $6.16 | spare for unplanned calls $2.34 |
| put on | flame sensor ($19.00) | $5.73 | spare for unplanned calls |
| take off | defrost heater ($38.00) | $5.03 | outranked for space |
| take off | evaporator fan motor ($64.00) | $4.68 | outranked for space |
| take off | heating element ($44.00) | $4.50 | outranked for space |
| take off | drain pump ($49.00) | $4.45 | outranked for space |
| put on | timer ($82.00) | $4.27 | spare for unplanned calls |
| take off | circulation pump ($138) | $3.96 | outranked for space |
| put on | door catch ($9.00) | $3.47 | spare for unplanned calls |
| take off | spray arm ($22.00) | $3.35 | outranked for space |
| put on | inducer gasket ($11.00) | $3.18 | spare for unplanned calls |
| put on | wiring harness ($44.00) | $3.09 | spare for unplanned calls |
| put on | element terminal kit ($11.00) | $3.07 | spare for unplanned calls |
| take off | condensate trap ($27.00) | $3.06 | outranked for space |
| take off | float switch ($17.00) | $2.82 | outranked for space |
| take off | blower relay ($41.00) | $2.74 | outranked for space |
| take off | filter assembly ($34.00) | $2.58 | outranked for space |
| take off | pressure switch hose ($9.00) | $2.57 | outranked for space |
| take off | chopper blade ($15.00) | $2.43 | outranked for space |
| take off | drain hose ($19.00) | $2.31 | outranked for space |
| take off | thermistor ($18.00) | $2.30 | outranked for space |
| take off | check valve ($13.00) | $2.27 | outranked for space |
| take off | wash arm mount ($18.00) | $2.26 | outranked for space |
| take off | detergent dispenser ($46.00) | $2.22 | outranked for space |
Keep aboard: 46 parts. For tomorrow's calls: thermal fuse, door hinge, oven igniter, bake element, door lock, blower motor, drive belt, door switch, main control board, heating element, oven relay board, gas safety valve, igniter, run capacitor, drain pump, drive belt, gas valve coils, cycling thermostat, pressure switch. Stock for unplanned calls: dishwasher 3, dryer 4, furnace 8, range 7, refrigerator 3, washer 2.
8 calls tomorrow; the board and the map show the route.
Truck V06 · T06, junior generalist
81 of 90 space units · $3,257 of stock aboard · put on 0, take off 0, keep 48
No change to the load tonight.
Keep aboard: 48 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 8, range 7, refrigerator 8, washer 8.
0 calls tomorrow; the board and the map show the route.
Truck V07 · T07, senior generalist, certified
90 of 90 space units · $2,914 of stock aboard · put on 17, take off 16, keep 47
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | shock absorbers ($33.00) | $64.98 | call 35791 40%, spare for unplanned calls $1.72 |
| put on | door gasket ($31.00) | $63.46 | call 73732 36%, spare for unplanned calls $2.12 |
| put on | tub bearing kit ($95.00) | $59.32 | call 35791 36%, spare for unplanned calls $1.57 |
| put on | blower motor ($310) | $45.50 | call 76152 27%, spare for unplanned calls $3.74 |
| put on | filter assembly ($34.00) | $24.37 | call 102555 15%, spare for unplanned calls $0.67 |
| put on | circulation pump ($138) | $19.34 | call 73732 8%, spare for unplanned calls $2.27 |
| put on | drain hose ($19.00) | $11.78 | call 102555 7% |
| put on | drum glide bearings ($14.00) | $10.86 | call 126501 7% |
| put on | high-limit thermostat ($22.00) | $8.79 | call 81309 5% |
| put on | suspension springs ($21.00) | $6.65 | call 35791 5% |
| put on | check valve ($13.00) | $6.61 | spare for unplanned calls |
| put on | vent fan motor ($38.00) | $6.46 | spare for unplanned calls |
| put on | rinse aid dispenser ($29.00) | $6.12 | spare for unplanned calls |
| put on | start switch ($18.00) | $5.88 | spare for unplanned calls |
| put on | door catch ($9.00) | $4.92 | spare for unplanned calls |
| take off | evaporator fan motor ($64.00) | $4.91 | outranked for space |
| take off | condenser fan motor ($58.00) | $4.61 | outranked for space |
| take off | ice maker assembly ($112) | $4.52 | outranked for space |
| put on | counterweight bolts ($12.00) | $3.92 | spare for unplanned calls |
| take off | door gasket ($69.00) | $3.80 | outranked for space |
| take off | main control board ($189) | $3.47 | outranked for space |
| put on | timer ($82.00) | $2.87 | spare for unplanned calls |
| take off | sealed-system compressor ($420) | $2.35 | outranked for space |
| take off | thermistor ($18.00) | $2.33 | outranked for space |
| take off | defrost drain heater ($16.00) | $2.30 | outranked for space |
| take off | door switch ($15.00) | $2.29 | outranked for space |
| take off | air duct seal ($14.00) | $2.29 | outranked for space |
| take off | fill tube heater ($19.00) | $2.26 | outranked for space |
| take off | ice level arm ($12.00) | $2.21 | outranked for space |
| take off | damper control assembly ($46.00) | $2.21 | outranked for space |
| take off | door hinge cam ($17.00) | $2.18 | outranked for space |
| take off | run capacitor ($24.00) | $2.14 | outranked for space |
| take off | inverter board ($148) | $2.11 | outranked for space |
Keep aboard: 47 parts. For tomorrow's calls: drive belt, idler pulley, drain pump, main control board, heating element, drum rollers, thermal fuse, run capacitor, water inlet valve, door switch, main control board, float switch, blower door switch, drive belt, motor pulley. Stock for unplanned calls: dishwasher 5, dryer 6, furnace 7, range 6, refrigerator 4, washer 4.
8 calls tomorrow; the board and the map show the route.
Truck V08 · T08, mid generalist
90 of 90 space units · $3,229 of stock aboard · put on 7, take off 3, keep 59
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | drum rollers ($24.00) | $175 | call 120133 36%, call 69748 34%, call 141093 24%, spare for unplanned calls $2.49 |
| put on | drum glide bearings ($14.00) | $16.33 | spare for unplanned calls |
| put on | drive motor ($128) | $7.88 | call 159643 5% |
| take off | blower motor ($310) | $5.70 | outranked for space |
| take off | tub bearing kit ($95.00) | $3.39 | outranked for space |
| put on | high-limit thermostat ($23.00) | $2.56 | spare for unplanned calls $0.54 |
| take off | suspension springs ($21.00) | $2.25 | outranked for space |
| put on | start switch ($18.00) | $2.12 | spare for unplanned calls |
| put on | flame sensor ($19.00) | $1.47 | spare for unplanned calls |
| put on | door catch ($9.00) | $0.59 | spare for unplanned calls |
Keep aboard: 59 parts. For tomorrow's calls: idler pulley, drive belt, spark module, surface burner switch, rear drum seal, thermal fuse, motor pulley, spark electrode. Stock for unplanned calls: dishwasher 4, dryer 4, furnace 9, range 9, refrigerator 12, washer 13.
5 calls tomorrow; the board and the map show the route.
Truck V09 · T09, mid generalist, certified
90 of 90 space units · $3,177 of stock aboard · put on 11, take off 10, keep 53
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | shock absorbers ($33.00) | $125 | call 144486 40%, call 152304 36%, spare for unplanned calls $1.77 |
| put on | tub bearing kit ($95.00) | $120 | call 152304 37%, call 144486 36%, spare for unplanned calls $1.62 |
| put on | evaporator fan motor ($64.00) | $66.77 | call 125948 40%, spare for unplanned calls $2.94 |
| put on | condenser fan motor ($58.00) | $65.07 | call 125948 39%, spare for unplanned calls $2.64 |
| put on | drive belt ($18.00) | $29.01 | call 152304 10%, call 144486 8%, spare for unplanned calls $1.58 |
| put on | suspension springs ($21.00) | $14.53 | call 144486 5% |
| put on | counterweight bolts ($12.00) | $8.31 | spare for unplanned calls |
| put on | main control board ($210) | $6.99 | spare for unplanned calls $2.82 |
| take off | ice maker assembly ($112) | $6.92 | outranked for space |
| put on | fan blade ($11.00) | $6.08 | spare for unplanned calls |
| put on | compressor grommets ($9.00) | $5.70 | spare for unplanned calls |
| take off | door gasket ($69.00) | $4.77 | outranked for space |
| take off | heating element ($44.00) | $4.60 | outranked for space |
| take off | drain pump ($49.00) | $4.54 | outranked for space |
| take off | water filter housing ($58.00) | $3.42 | outranked for space |
| take off | oven door gasket ($28.00) | $2.96 | outranked for space |
| put on | door switch ($15.00) | $2.86 | spare for unplanned calls |
| take off | check valve ($13.00) | $2.29 | outranked for space |
| take off | power terminal block ($24.00) | $2.25 | outranked for space |
| take off | door spring kit ($21.00) | $2.24 | outranked for space |
| take off | rinse aid dispenser ($29.00) | $2.22 | outranked for space |
Keep aboard: 53 parts. For tomorrow's calls: inducer motor, heating element, blower motor, thermal fuse, igniter, run capacitor, blower wheel, gas valve coils, cycling thermostat, start relay. Stock for unplanned calls: dishwasher 7, dryer 9, furnace 9, range 10, refrigerator 4, washer 4.
5 calls tomorrow; the board and the map show the route.
Truck V10 · T10, junior generalist
81 of 90 space units · $3,257 of stock aboard · put on 0, take off 0, keep 48
No change to the load tonight.
Keep aboard: 48 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 8, range 7, refrigerator 8, washer 8.
0 calls tomorrow; the board and the map show the route.
Truck V11 · T11, mid generalist, certified
90 of 90 space units · $2,911 of stock aboard · put on 2, take off 2, keep 64
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | exhaust duct ($21.00) | $4.92 | spare for unplanned calls |
| put on | drum rollers ($24.00) | $3.54 | spare for unplanned calls $2.51 |
| take off | tub bearing kit ($95.00) | $3.45 | outranked for space |
| take off | motor control board ($132) | $2.32 | outranked for space |
Keep aboard: 64 parts. For tomorrow's calls: heating element, cycling thermostat, thermal fuse, gas valve coils. Stock for unplanned calls: dishwasher 17, dryer 7, furnace 7, range 8, refrigerator 5, washer 16.
1 calls tomorrow; the board and the map show the route.
Truck V12 · T12, senior generalist, certified
90 of 90 space units · $2,990 of stock aboard · put on 4, take off 7, keep 64
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | door boot seal ($72.00) | $67.21 | call 23917 41%, spare for unplanned calls $1.78 |
| put on | circulation pump ($138) | $21.67 | call 150268 11%, spare for unplanned calls $2.25 |
| put on | fill hoses ($26.00) | $17.48 | call 23917 11%, spare for unplanned calls $0.71 |
| put on | lint screen housing ($33.00) | $8.65 | spare for unplanned calls |
| take off | drive motor ($128) | $4.09 | outranked for space |
| take off | lid switch ($19.00) | $3.24 | outranked for space |
| take off | check valve ($13.00) | $3.23 | outranked for space |
| take off | wiring harness ($44.00) | $2.91 | outranked for space |
| take off | wash arm mount ($18.00) | $2.90 | outranked for space |
| take off | motor coupler ($13.00) | $2.74 | outranked for space |
| take off | shift actuator ($64.00) | $2.73 | outranked for space |
Keep aboard: 64 parts. For tomorrow's calls: main control board, door hinge, temperature sensor, heating element, cycling thermostat, heating element, door gasket, main control board, thermal fuse, surface burner switch, oven door gasket, gas valve coils, drain pump, water inlet valve, float switch, water inlet valve, rear drum seal, convection fan motor, door latch assembly, thermal cutoff, touch control panel, high-limit thermostat, door hinge receiver. Stock for unplanned calls: dishwasher 8, dryer 9, furnace 5, range 10, refrigerator 3, washer 6.
8 calls tomorrow; the board and the map show the route.
Truck V13 · T13, senior specialist, certified
90 of 90 space units · $3,443 of stock aboard · put on 2, take off 2, keep 56
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | detergent dispenser ($37.00) | $5.95 | spare for unplanned calls |
| put on | tub bearing kit ($95.00) | $5.24 | spare for unplanned calls $1.84 |
| take off | gas safety valve ($96.00) | $2.51 | outranked for space |
| take off | touch control panel ($142) | $2.31 | outranked for space |
Keep aboard: 56 parts. For tomorrow's calls: main control board, door lock, run capacitor, main control board, pressure switch, blower motor, water inlet valve, drive belt, limit switch, drive motor, blower door switch, pressure switch, drain pump, fill hoses, rollout switch. Stock for unplanned calls: furnace 13, range 17, washer 11.
8 calls tomorrow; the board and the map show the route.
Truck V14 · T14, junior generalist
81 of 90 space units · $3,257 of stock aboard · put on 0, take off 0, keep 48
No change to the load tonight.
Keep aboard: 48 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 8, range 7, refrigerator 8, washer 8.
0 calls tomorrow; the board and the map show the route.
Truck V15 · T15, mid specialist, certified
84 of 90 space units · $2,819 of stock aboard · put on 0, take off 0, keep 49
No change to the load tonight.
Keep aboard: 49 parts. For tomorrow's calls: ice maker assembly, water inlet valve, defrost heater, water inlet valve, defrost thermostat, door boot seal, drain pump, evaporator fan motor, main control board, drive belt, door lock, door gasket, main control board, pressure switch, fill hoses, drive motor, detergent dispenser. Stock for unplanned calls: refrigerator 18, washer 14.
7 calls tomorrow; the board and the map show the route.
Truck V16 · T16, senior generalist, certified
90 of 90 space units · $3,545 of stock aboard · put on 14, take off 18, keep 45
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | bake element ($42.00) | $108 | call 47781 33%, call 24855 33%, spare for unplanned calls $1.66 |
| put on | door boot seal ($72.00) | $71.10 | call 83914 42%, spare for unplanned calls $2.00 |
| put on | circulation pump ($138) | $59.52 | call 95127 36%, spare for unplanned calls $2.39 |
| put on | spray arm ($22.00) | $50.66 | call 95127 31%, spare for unplanned calls $1.59 |
| put on | gas safety valve ($96.00) | $31.39 | call 24855 10%, call 47781 10%, spare for unplanned calls $0.59 |
| put on | drive motor ($175) | $27.31 | call 138219 17%, spare for unplanned calls $0.82 |
| put on | detergent dispenser ($37.00) | $19.04 | call 83914 12% |
| put on | oven relay board ($88.00) | $12.16 | spare for unplanned calls $0.66 |
| put on | thermal cutoff ($17.00) | $10.78 | spare for unplanned calls $0.58 |
| put on | element terminal block ($14.00) | $10.43 | spare for unplanned calls |
| take off | ice maker assembly ($112) | $10.30 | outranked for space |
| put on | wash arm mount ($18.00) | $7.65 | call 95127 6% |
| take off | door gasket ($69.00) | $7.52 | outranked for space |
| put on | chopper blade ($15.00) | $7.12 | call 95127 5%, spare for unplanned calls $0.51 |
| take off | main control board ($245) | $6.02 | outranked for space |
| put on | shift actuator ($64.00) | $5.87 | spare for unplanned calls |
| take off | heating element ($46.00) | $5.14 | outranked for space |
| put on | detergent dispenser ($46.00) | $4.90 | spare for unplanned calls |
| take off | drum rollers ($24.00) | $4.76 | outranked for space |
| take off | water filter housing ($58.00) | $4.61 | outranked for space |
| take off | damper control assembly ($46.00) | $3.79 | outranked for space |
| take off | coin trap filter ($14.00) | $3.73 | outranked for space |
| take off | defrost drain heater ($16.00) | $3.69 | outranked for space |
| take off | door switch ($15.00) | $3.61 | outranked for space |
| take off | gas valve coils ($28.00) | $3.45 | outranked for space |
| take off | ice level arm ($12.00) | $3.19 | outranked for space |
| take off | igniter ($31.00) | $3.01 | outranked for space |
| take off | fill tube heater ($19.00) | $2.99 | outranked for space |
| take off | door hinge cam ($17.00) | $2.93 | outranked for space |
| take off | rear drum seal ($16.00) | $2.78 | outranked for space |
| take off | high-limit thermostat ($23.00) | $2.58 | outranked for space |
| take off | motor pulley ($17.00) | $2.35 | outranked for space |
Keep aboard: 45 parts. For tomorrow's calls: start relay, oven igniter, condenser fan motor, drain pump, main control board, drive belt, door lock, sealed-system compressor, main control board, evaporator fan motor, water inlet valve, main control board, water inlet valve. Stock for unplanned calls: dishwasher 3, dryer 4, furnace 5, range 4, refrigerator 9, washer 7.
7 calls tomorrow; the board and the map show the route.
Truck V17 · T17, mid generalist, certified
89 of 90 space units · $2,857 of stock aboard · put on 6, take off 5, keep 62
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | tub gasket ($27.00) | $16.19 | call 72155 6% |
| put on | door spring kit ($21.00) | $14.81 | call 81218 5% |
| put on | lint screen housing ($33.00) | $13.93 | call 111843 7% |
| put on | exhaust duct ($21.00) | $8.61 | spare for unplanned calls |
| put on | start switch ($18.00) | $5.34 | spare for unplanned calls |
| put on | door catch ($9.00) | $4.58 | spare for unplanned calls |
| take off | condenser fan motor ($58.00) | $4.19 | outranked for space |
| take off | ice maker assembly ($112) | $4.11 | outranked for space |
| take off | shock absorbers ($33.00) | $3.56 | outranked for space |
| take off | bake element ($42.00) | $3.40 | outranked for space |
| take off | main control board ($189) | $3.21 | outranked for space |
Keep aboard: 62 parts. For tomorrow's calls: thermal fuse, door gasket, heating element, circulation pump, cycling thermostat, water inlet valve, gas valve coils, float switch, spray arm, door switch, drive belt, igniter, high-limit thermostat. Stock for unplanned calls: dishwasher 16, dryer 8, furnace 6, range 6, refrigerator 8, washer 5.
7 calls tomorrow; the board and the map show the route.
Truck V18 · T18, mid generalist, certified
90 of 90 space units · $3,213 of stock aboard · put on 6, take off 1, keep 60
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | oven door gasket ($28.00) | $70.12 | call 46411 22%, call 93785 22%, spare for unplanned calls $0.87 |
| put on | door latch assembly ($52.00) | $18.86 | call 46411 6%, call 93785 6% |
| put on | door hinge receiver ($15.00) | $15.03 | call 46411 5%, call 93785 5% |
| put on | bake element ($42.00) | $2.65 | spare for unplanned calls $1.32 |
| take off | sealed-system compressor ($420) | $2.28 | outranked for space |
| put on | gas safety valve ($96.00) | $2.12 | spare for unplanned calls |
| put on | burner orifice kit ($11.00) | $1.06 | spare for unplanned calls |
Keep aboard: 60 parts. For tomorrow's calls: door hinge. Stock for unplanned calls: dishwasher 6, dryer 11, furnace 6, range 8, refrigerator 23, washer 5.
2 calls tomorrow; the board and the map show the route.
Truck V19 · T19, senior specialist, certified
66 of 90 space units · $2,617 of stock aboard · put on 0, take off 0, keep 43
No change to the load tonight.
Keep aboard: 43 parts. For tomorrow's calls: limit switch, flame sensor, run capacitor, main control board, pressure switch, blower motor, temperature sensor, surface burner switch, spark module, main control board, blower door switch, blower wheel, blower relay, oven door gasket, spark electrode. Stock for unplanned calls: furnace 12, range 16.
8 calls tomorrow; the board and the map show the route.
Truck V20 · T20, junior generalist
90 of 90 space units · $3,403 of stock aboard · put on 0, take off 0, keep 54
No change to the load tonight.
Keep aboard: 54 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 11, range 11, refrigerator 8, washer 7.
0 calls tomorrow; the board and the map show the route.
Truck V21 · T21, mid generalist, certified
90 of 90 space units · $3,143 of stock aboard · put on 12, take off 14, keep 53
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | tub bearing kit ($95.00) | $114 | call 87574 36%, call 51470 33%, spare for unplanned calls $1.80 |
| put on | door gasket ($69.00) | $56.52 | call 142581 17%, call 138767 17%, spare for unplanned calls $1.93 |
| put on | ice maker assembly ($112) | $17.36 | call 142581 10%, spare for unplanned calls $2.72 |
| put on | suspension springs ($21.00) | $14.93 | call 87574 6% |
| put on | water filter housing ($58.00) | $13.65 | call 142581 9% |
| put on | condenser fan motor ($58.00) | $12.95 | spare for unplanned calls $2.77 |
| put on | main control board ($189) | $12.30 | call 138767 8%, spare for unplanned calls $1.67 |
| put on | drive motor ($128) | $10.90 | spare for unplanned calls |
| put on | air duct seal ($14.00) | $10.07 | call 138767 5% |
| put on | defrost drain heater ($16.00) | $7.85 | spare for unplanned calls |
| take off | drive motor ($175) | $5.88 | outranked for space |
| take off | drain pump ($49.00) | $4.97 | outranked for space |
| put on | door hinge cam ($17.00) | $4.82 | spare for unplanned calls |
| take off | circulation pump ($138) | $4.39 | outranked for space |
| take off | door gasket ($31.00) | $4.30 | outranked for space |
| take off | spray arm ($22.00) | $3.64 | outranked for space |
| put on | door switch ($15.00) | $3.41 | spare for unplanned calls |
| take off | filter assembly ($34.00) | $2.71 | outranked for space |
| take off | drain hose ($19.00) | $2.37 | outranked for space |
| take off | high-limit thermostat ($22.00) | $2.36 | outranked for space |
| take off | vent fan motor ($38.00) | $2.34 | outranked for space |
| take off | check valve ($13.00) | $2.33 | outranked for space |
| take off | wash arm mount ($18.00) | $2.31 | outranked for space |
| take off | rinse aid dispenser ($29.00) | $2.26 | outranked for space |
| take off | door switch ($16.00) | $2.24 | outranked for space |
| take off | user control panel ($109) | $2.19 | outranked for space |
Keep aboard: 53 parts. For tomorrow's calls: drive belt, shock absorbers, idler pulley, defrost heater, water inlet valve, defrost thermostat, heating element, thermal fuse, cycling thermostat, drum rollers, drive belt, gas valve coils, motor pulley. Stock for unplanned calls: dishwasher 6, dryer 5, furnace 7, range 6, refrigerator 2, washer 14.
7 calls tomorrow; the board and the map show the route.
Truck V22 · T22, senior specialist, certified
90 of 90 space units · $3,403 of stock aboard · put on 1, take off 0, keep 61
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | element terminal block ($14.00) | $5.74 | spare for unplanned calls |
Keep aboard: 61 parts. For tomorrow's calls: main control board, drain pump, heating element, surface burner switch, circulation pump, spray arm, oven igniter, bake element, door latch, filter assembly, spark module, water inlet valve, drain hose, vent fan motor, high-limit thermostat, main control board, gas safety valve. Stock for unplanned calls: dishwasher 13, furnace 17, range 14.
9 calls tomorrow; the board and the map show the route.
Truck V23 · T23, senior generalist, certified
90 of 90 space units · $3,116 of stock aboard · put on 11, take off 16, keep 53
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | main control board ($210) | $122 | call 62881 37%, call 148816 35%, spare for unplanned calls $2.55 |
| put on | door boot seal ($72.00) | $70.39 | call 78568 41%, spare for unplanned calls $1.72 |
| put on | sealed-system compressor ($420) | $24.83 | call 38084 15%, spare for unplanned calls $0.57 |
| put on | fill hoses ($26.00) | $21.31 | call 78568 11%, spare for unplanned calls $0.69 |
| put on | user interface board ($96.00) | $15.56 | call 62881 6% |
| put on | motor control board ($132) | $12.18 | spare for unplanned calls |
| put on | damper control assembly ($46.00) | $11.47 | call 122250 5% |
| put on | drain hose ($22.00) | $8.49 | spare for unplanned calls $0.55 |
| put on | door switch ($15.00) | $7.13 | spare for unplanned calls |
| take off | circulation pump ($138) | $6.64 | outranked for space |
| put on | detergent dispenser ($37.00) | $5.66 | spare for unplanned calls |
| take off | door gasket ($31.00) | $5.34 | outranked for space |
| take off | heating element ($46.00) | $4.83 | outranked for space |
| take off | drum rollers ($24.00) | $4.48 | outranked for space |
| take off | bake element ($42.00) | $3.36 | outranked for space |
| put on | compressor grommets ($9.00) | $2.97 | spare for unplanned calls |
| take off | tub gasket ($27.00) | $2.93 | outranked for space |
| take off | detergent dispenser ($46.00) | $2.79 | outranked for space |
| take off | rear drum seal ($16.00) | $2.70 | outranked for space |
| take off | high-limit thermostat ($23.00) | $2.52 | outranked for space |
| take off | oven relay board ($88.00) | $2.49 | outranked for space |
| take off | thermal cutoff ($17.00) | $2.47 | outranked for space |
| take off | gas safety valve ($96.00) | $2.42 | outranked for space |
| take off | flame sensor ($19.00) | $2.23 | outranked for space |
| take off | element terminal block ($14.00) | $2.23 | outranked for space |
| take off | lint screen housing ($33.00) | $2.21 | outranked for space |
| take off | element terminal kit ($11.00) | $2.18 | outranked for space |
Keep aboard: 53 parts. For tomorrow's calls: door lock, defrost thermostat, defrost heater, evaporator fan motor, drain pump, main control board, main control board, drain pump, condenser fan motor, water inlet valve, start relay, thermistor, pressure switch, lid switch, drain hose. Stock for unplanned calls: dishwasher 12, dryer 7, furnace 5, range 6, refrigerator 5, washer 3.
7 calls tomorrow; the board and the map show the route.
Truck V24 · T24, mid generalist
90 of 90 space units · $3,554 of stock aboard · put on 0, take off 0, keep 55
No change to the load tonight.
Keep aboard: 55 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 11, range 7, refrigerator 8, washer 12.
0 calls tomorrow; the board and the map show the route.
Truck V25 · T25, junior specialist
89 of 90 space units · $2,686 of stock aboard · put on 4, take off 0, keep 53
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | counterweight bolts ($12.00) | $5.84 | spare for unplanned calls |
| put on | suspension springs ($21.00) | $4.80 | spare for unplanned calls |
| put on | shift actuator ($64.00) | $0.24 | spare for unplanned calls |
| put on | element terminal kit ($11.00) | $0.19 | spare for unplanned calls |
Keep aboard: 53 parts. For tomorrow's calls: idler pulley, drum rollers, shock absorbers, tub bearing kit, drive belt, drive belt, thermal fuse. Stock for unplanned calls: dishwasher 17, dryer 15, washer 14.
3 calls tomorrow; the board and the map show the route.
Truck V26 · T26, junior generalist
81 of 90 space units · $3,257 of stock aboard · put on 0, take off 0, keep 48
No change to the load tonight.
Keep aboard: 48 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 8, range 7, refrigerator 8, washer 8.
0 calls tomorrow; the board and the map show the route.
Truck V27 · T27, junior specialist
86 of 90 space units · $2,889 of stock aboard · put on 0, take off 0, keep 59
No change to the load tonight.
Keep aboard: 59 parts. For tomorrow's calls: evaporator fan motor, door hinge, condenser fan motor, start relay, compressor grommets, oven door gasket, door latch assembly, door hinge receiver. Stock for unplanned calls: dishwasher 19, range 17, refrigerator 15.
3 calls tomorrow; the board and the map show the route.
Truck V28 · T28, junior specialist
86 of 90 space units · $2,764 of stock aboard · put on 0, take off 0, keep 60
No change to the load tonight.
Keep aboard: 60 parts. For tomorrow's calls: thermal fuse, drive belt, idler pulley, door switch, drum rollers, main control board. Stock for unplanned calls: dryer 17, range 19, refrigerator 18.
2 calls tomorrow; the board and the map show the route.
Truck V29 · T29, mid generalist, certified
90 of 90 space units · $3,334 of stock aboard · put on 4, take off 2, keep 58
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | door boot seal ($72.00) | $67.60 | call 144688 41%, spare for unplanned calls $2.16 |
| put on | fill hoses ($26.00) | $17.63 | call 144688 11%, spare for unplanned calls $0.87 |
| put on | drain hose ($22.00) | $4.92 | spare for unplanned calls $0.69 |
| take off | drive motor ($175) | $4.19 | outranked for space |
| put on | detergent dispenser ($37.00) | $3.67 | spare for unplanned calls |
| take off | blower wheel ($96.00) | $2.73 | outranked for space |
Keep aboard: 58 parts. For tomorrow's calls: drain pump, water inlet valve. Stock for unplanned calls: dishwasher 4, dryer 9, furnace 10, range 6, refrigerator 19, washer 8.
1 calls tomorrow; the board and the map show the route.
Truck V30 · T30, junior generalist
87 of 90 space units · $3,334 of stock aboard · put on 0, take off 0, keep 52
No change to the load tonight.
Keep aboard: 52 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 8, range 7, refrigerator 8, washer 12.
0 calls tomorrow; the board and the map show the route.
The plan for Thu 29 Oct invented
AI at booking: Claude coded all 168 bookings?
158 read 70% sure or more were coded at once. 10 were unsure, so Claude asked each customer one question: 8 answers settled the code, and 2 go to the call center. Each unsure call is below, and wears a yellow corner on the board.
Range: “The range stopped working properly”
Claude read No power 15%
It asked: “How has the range stopped working properly?”
- Won't heat at all
- Heats to the wrong temperature
- Completely dead, no power
Coded No power · T12 at 10:21
Dishwasher: “My dishwasher stopped working properly since yesterday”
Claude read Will not start 20%
It asked: “Since yesterday, what exactly stopped working properly on the dishwasher?”
- Water leaks out
- Dishes are not getting clean
- Water will not drain
- It will not start
Coded Leaking water · T27 at 09:44
First guess would load main control board, door latch, user control panel
Now loads door gasket, float switch, water inlet valve
Washer: “My washer stopped working properly since yesterday”
Claude read Will not start 15%
It asked: “What is the washer doing wrong?”
- Water is leaking out
- It is loud or shaking
- Water stays in the drum
- It will not start at all
Coded Will not start · T25 at 09:13
Range: “My oven stopped working properly since yesterday”
Claude read No power 15%
It asked: “Since yesterday, how has the oven stopped working properly?”
- Won't heat at all
- Heats to the wrong temperature
- Completely dead, no power
Coded Oven not heating · T28 at 15:07
First guess would load main control board, oven relay board, surface burner switch
Now loads oven igniter, bake element, oven relay board
Furnace: “My furnace starts then stops”
Claude read Short cycling 60%
It asked: “When it turns on, what happens next?”
- Shuts off after a few minutes
- Blows air but no heat
- Loud banging or grinding
Coded Short cycling · T04 at 12:45
Dishwasher: “My dishwasher is broken and making a strange noise”
Claude read Will not drain 20%
It asked: “Besides the noise, what else do you notice about the dishwasher?”
- Water is leaking
- Water stays in the tub
- Dishes are still dirty
- Nothing happens when I press start
Coded Leaking water · T27 at 13:25
First guess would load drain pump, main control board, chopper blade
Now loads door gasket, float switch, water inlet valve
Furnace: “The heating system stopped working properly since yesterday”
Claude read No heat 20%
It asked: “What is the heating system doing wrong right now?”
- No heat is coming out
- Only the fan runs
- Making a loud noise
- Won't turn on at all
Coded No heat · T19 at 08:12
Dishwasher: “My dishwasher is broken and making a strange noise”
Claude read Will not drain 20%
It asked: “Besides the noise, what else do you notice about the dishwasher?”
- Water is leaking
- Water stays in the tub
- Dishes are still dirty
- Nothing happens when I press start
Still unsure: the call center rings the customer · T05 at 13:23
Dishwasher: “The dishwasher stopped working properly since yesterday”
Claude read Will not start 20%
It asked: “Since yesterday, what exactly stopped working properly on the dishwasher?”
- Water leaks out
- Dishes are not getting clean
- Water will not drain
- It will not start
Still unsure: the call center rings the customer · T22 at 14:52
Washer: “The washing machine stopped working properly”
Claude read Will not start 15%
It asked: “What is the washing machine doing wrong?”
- Water is leaking out
- It is loud or shaking
- Water stays in the drum
- It will not start at all
Coded Leaking water · T15 at 12:04
First guess would load door lock, main control board, pressure switch
Now loads door boot seal, drain pump, water inlet valve
To do before 08:00
Parts room · tonight · 17
- Truck V05 (T05): put on 24, take off 31
- Truck V11 (T11): put on 7, take off 13
- Truck V03 (T03): put on 10, take off 10
- Truck V29 (T29): put on 12, take off 5
- Truck V16 (T16): put on 11, take off 9
- Truck V07 (T07): put on 16, take off 13
- Truck V23 (T23): put on 10, take off 9
- Truck V09 (T09): put on 8, take off 13
- Truck V18 (T18): put on 5, take off 7
- Truck V21 (T21): put on 9, take off 5
- Truck V01 (T01): put on 2, take off 3
- Truck V08 (T08): put on 4, take off 4
- Truck V24 (T24): put on 6, take off 2
- Truck V02 (T02): put on 2, take off 3
- Truck V04 (T04): put on 1, take off 2
- Truck V12 (T12): put on 1, take off 2
- Truck V13 (T13): put on 2, take off 1
Call center · before 08:00 · 2
- AICall back about call 121548: Claude's question did not settle it
- AICall back about call 145277: Claude's question did not settle it
Buyer · this week · 3
- Expedite main control board: 10.5 calls expected before it ships
- Expedite blower wheel: 7.4 calls expected before it ships
- Expedite tub spider arm: 1.6 calls expected before it ships
07:00 and after: what changed
- T17 called out sick at 07:00: 4 calls moved
- call 124897 → T24, first-visit chance 88% → 65%
- call 134125 → T18, first-visit chance 85% → 71%
- call 138088 → T24, first-visit chance 88% → 63%
- call 142870 → T24, first-visit chance 88% → 68%
- Truck V14 (T14) broke down at 10:29: 48 parts stranded, 0 calls moved
- 25 calls changed priority on the day, 14 of them escalated to urgent (▲ on the board).
Routes and the board
First-visit chance: under 50% 50% 70% 80% 90%+ · Claude asked · moved · added on the day · part missing · ▲ escalated
Load sheet?
Truck V01 · T01, mid generalist
89 of 90 space units · $3,223 of stock aboard · put on 2, take off 3, keep 58
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | tub bearing kit ($95.00) | $59.15 | call 31575 36%, spare for unplanned calls $1.40 |
| put on | suspension springs ($21.00) | $6.62 | call 31575 5% |
| take off | door gasket ($31.00) | $3.68 | outranked for space |
| take off | bake element ($42.00) | $3.41 | outranked for space |
| take off | oven door gasket ($28.00) | $2.92 | outranked for space |
Keep aboard: 58 parts. For tomorrow's calls: inducer motor, shock absorbers, evaporator fan motor, condenser fan motor, blower motor, run capacitor, start relay, drive belt, fan blade, door switch. Stock for unplanned calls: dishwasher 6, dryer 11, furnace 10, range 8, refrigerator 7, washer 6.
3 calls tomorrow; the board and the map show the route.
Truck V02 · T02, senior specialist, certified
90 of 90 space units · $3,369 of stock aboard · put on 2, take off 3, keep 57
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | blower wheel ($96.00) | $7.79 | spare for unplanned calls $0.70 |
| put on | filter assembly ($34.00) | $6.30 | spare for unplanned calls $0.63 |
| take off | detergent dispenser ($37.00) | $3.50 | outranked for space |
| take off | fill hoses ($26.00) | $3.31 | outranked for space |
| take off | suspension springs ($21.00) | $2.28 | outranked for space |
Keep aboard: 57 parts. For tomorrow's calls: flame sensor, limit switch, main control board, heating element, door gasket, run capacitor, blower motor, main control board, hot surface igniter, pressure switch, door latch, drive belt, door lock, water inlet valve, float switch, gas valve, drive motor, circulation pump, drain pump, pressure switch hose, rollout switch, vent fan motor, main control board, high-limit thermostat, blower relay, igniter harness, tub gasket. Stock for unplanned calls: dishwasher 11, furnace 7, washer 12.
8 calls tomorrow; the board and the map show the route.
Truck V03 · T03, mid generalist
90 of 90 space units · $3,003 of stock aboard · put on 10, take off 10, keep 52
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | circulation pump ($138) | $153 | call 92792 39%, call 136737 39%, call 84527 12%, spare for unplanned calls $2.28 |
| put on | spray arm ($22.00) | $103 | call 92792 30%, call 136737 30%, spare for unplanned calls $1.52 |
| put on | door gasket ($31.00) | $77.84 | call 84527 40%, spare for unplanned calls $2.13 |
| put on | filter assembly ($34.00) | $16.38 | spare for unplanned calls $0.67 |
| put on | detergent dispenser ($46.00) | $15.95 | spare for unplanned calls |
| put on | rinse aid dispenser ($29.00) | $14.62 | call 57175 5% |
| put on | hose clamp kit ($8.00) | $10.60 | call 84527 6% |
| put on | tub gasket ($27.00) | $10.51 | call 84527 5% |
| put on | door spring kit ($21.00) | $8.03 | spare for unplanned calls |
| put on | motor pulley ($17.00) | $6.00 | spare for unplanned calls |
| take off | main control board ($210) | $4.69 | outranked for space |
| take off | shock absorbers ($33.00) | $3.76 | outranked for space |
| take off | tub bearing kit ($95.00) | $3.57 | outranked for space |
| take off | oven door gasket ($28.00) | $3.00 | outranked for space |
| take off | lid switch ($19.00) | $2.36 | outranked for space |
| take off | door hinge receiver ($15.00) | $2.34 | outranked for space |
| take off | coin trap filter ($14.00) | $2.28 | outranked for space |
| take off | suspension springs ($21.00) | $2.28 | outranked for space |
| take off | oven thermostat ($64.00) | $2.25 | outranked for space |
| take off | counterweight bolts ($12.00) | $2.21 | outranked for space |
Keep aboard: 52 parts. For tomorrow's calls: heating element, main control board, drive belt, inducer motor, water inlet valve, blower motor, idler pulley, float switch, high-limit thermostat, run capacitor, drum rollers. Stock for unplanned calls: dishwasher 6, dryer 6, furnace 11, range 8, refrigerator 5, washer 5.
7 calls tomorrow; the board and the map show the route.
Truck V04 · T04, mid specialist
90 of 90 space units · $3,215 of stock aboard · put on 1, take off 2, keep 61
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | blower wheel ($96.00) | $9.37 | call 87661 5%, spare for unplanned calls $0.75 |
| take off | drain hose ($19.00) | $3.04 | outranked for space |
| take off | tub gasket ($27.00) | $2.97 | outranked for space |
Keep aboard: 61 parts. For tomorrow's calls: surface burner switch, limit switch, flame sensor, main control board, spark module, pressure switch, run capacitor, blower motor, circulation pump, spray arm, main control board, pressure switch hose, water inlet valve, touch control panel, thermal cutoff, wash arm mount, chopper blade. Stock for unplanned calls: dishwasher 17, furnace 12, range 15.
8 calls tomorrow; the board and the map show the route.
Truck V05 · T05, senior generalist, certified
90 of 90 space units · $3,291 of stock aboard · put on 24, take off 31, keep 34
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | drain pump ($49.00) | $94.97 | call 121548 55%, spare for unplanned calls $2.48 |
| put on | door gasket ($31.00) | $77.54 | call 81883 46%, spare for unplanned calls $1.91 |
| put on | condenser fan motor ($58.00) | $73.33 | call 146089 22%, call 91307 20%, spare for unplanned calls $2.45 |
| put on | door gasket ($69.00) | $61.06 | call 99762 32%, spare for unplanned calls $1.71 |
| put on | main control board ($189) | $60.64 | call 146089 18%, call 91307 17%, spare for unplanned calls $1.48 |
| put on | sealed-system compressor ($420) | $41.31 | call 146089 14%, call 91307 12%, spare for unplanned calls $0.59 |
| put on | evaporator fan motor ($64.00) | $32.84 | call 146089 9%, call 91307 8%, spare for unplanned calls $2.73 |
| put on | float switch ($17.00) | $26.99 | call 81883 17%, spare for unplanned calls $0.83 |
| put on | defrost heater ($38.00) | $25.22 | call 99762 13%, spare for unplanned calls $3.06 |
| put on | filter assembly ($34.00) | $23.17 | call 121548 15%, spare for unplanned calls $0.60 |
| put on | ice maker assembly ($112) | $22.48 | call 99762 11%, spare for unplanned calls $2.40 |
| put on | fill hoses ($26.00) | $21.65 | call 4932 14%, spare for unplanned calls $0.70 |
| put on | circulation pump ($138) | $19.70 | call 81883 10%, spare for unplanned calls $2.05 |
| put on | drain hose ($19.00) | $13.98 | call 121548 7% |
| put on | inverter board ($148) | $8.43 | spare for unplanned calls |
| put on | chopper blade ($15.00) | $8.09 | spare for unplanned calls |
| put on | thermistor ($18.00) | $7.61 | spare for unplanned calls |
| put on | hose clamp kit ($8.00) | $7.59 | call 81883 5% |
| put on | tub gasket ($27.00) | $7.22 | call 81883 5% |
| put on | defrost drain heater ($16.00) | $6.51 | spare for unplanned calls |
| take off | main control board ($198) | $6.05 | outranked for space |
| put on | inlet screen filter ($7.00) | $5.96 | spare for unplanned calls |
| put on | check valve ($13.00) | $5.77 | spare for unplanned calls |
| take off | main control board ($245) | $5.38 | outranked for space |
| take off | blower motor ($310) | $5.25 | outranked for space |
| take off | heating element ($46.00) | $4.64 | outranked for space |
| take off | inducer motor ($230) | $4.58 | outranked for space |
| take off | drum rollers ($24.00) | $4.32 | outranked for space |
| put on | run capacitor ($24.00) | $3.78 | spare for unplanned calls |
| put on | door spring kit ($21.00) | $3.60 | spare for unplanned calls |
| take off | bake element ($42.00) | $3.33 | outranked for space |
| take off | gas valve coils ($28.00) | $3.22 | outranked for space |
| take off | oven door gasket ($28.00) | $2.87 | outranked for space |
| take off | igniter ($31.00) | $2.85 | outranked for space |
| take off | rollout switch ($16.00) | $2.73 | outranked for space |
| take off | rear drum seal ($16.00) | $2.65 | outranked for space |
| take off | blower door switch ($14.00) | $2.65 | outranked for space |
| take off | high-limit thermostat ($23.00) | $2.49 | outranked for space |
| take off | oven relay board ($88.00) | $2.48 | outranked for space |
| take off | thermal cutoff ($17.00) | $2.46 | outranked for space |
| take off | gas safety valve ($96.00) | $2.41 | outranked for space |
| take off | door latch assembly ($52.00) | $2.35 | outranked for space |
| take off | blower motor mount ($22.00) | $2.34 | outranked for space |
| take off | inducer gasket ($11.00) | $2.31 | outranked for space |
| take off | door hinge receiver ($15.00) | $2.30 | outranked for space |
| take off | motor pulley ($17.00) | $2.29 | outranked for space |
| take off | flue pipe gasket ($12.00) | $2.28 | outranked for space |
| take off | start switch ($18.00) | $2.25 | outranked for space |
| take off | touch control panel ($142) | $2.23 | outranked for space |
| take off | power terminal block ($24.00) | $2.23 | outranked for space |
| take off | element terminal block ($14.00) | $2.22 | outranked for space |
| take off | flame sensor ($19.00) | $2.22 | outranked for space |
| take off | door catch ($9.00) | $2.20 | outranked for space |
| take off | element terminal kit ($11.00) | $2.17 | outranked for space |
| take off | timer ($82.00) | $2.14 | outranked for space |
Keep aboard: 34 parts. For tomorrow's calls: start relay, water inlet valve, water inlet valve, drive belt, door lock, pressure switch, main control board, main control board, drain pump, drive motor, water inlet valve. Stock for unplanned calls: dishwasher 1, dryer 5, furnace 5, range 5, refrigerator 1, washer 6.
7 calls tomorrow; the board and the map show the route.
Truck V06 · T06, junior generalist
81 of 90 space units · $3,257 of stock aboard · put on 0, take off 0, keep 48
No change to the load tonight.
Keep aboard: 48 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 8, range 7, refrigerator 8, washer 8.
0 calls tomorrow; the board and the map show the route.
Truck V07 · T07, senior generalist, certified
90 of 90 space units · $3,047 of stock aboard · put on 16, take off 13, keep 51
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | main control board ($210) | $80.86 | call 122461 35%, call 23379 14%, spare for unplanned calls $2.73 |
| put on | ice maker assembly ($112) | $72.14 | call 143452 43%, spare for unplanned calls $2.60 |
| put on | high-limit thermostat ($23.00) | $20.40 | spare for unplanned calls $0.54 |
| put on | motor control board ($132) | $15.40 | call 122461 9% |
| put on | flame sensor ($19.00) | $11.84 | spare for unplanned calls |
| put on | main control board ($189) | $11.27 | call 143452 7%, spare for unplanned calls $1.60 |
| put on | drain hose ($22.00) | $10.37 | call 23379 7%, spare for unplanned calls $0.59 |
| take off | tub bearing kit ($95.00) | $8.37 | outranked for space |
| put on | tub gasket ($27.00) | $8.08 | call 144943 6% |
| put on | lid switch ($19.00) | $7.25 | spare for unplanned calls |
| put on | element terminal kit ($11.00) | $7.04 | spare for unplanned calls |
| put on | coin trap filter ($14.00) | $6.83 | call 23379 5% |
| put on | evaporator fan motor ($64.00) | $6.57 | spare for unplanned calls $2.95 |
| put on | ice level arm ($12.00) | $6.53 | call 143452 5% |
| put on | fill tube heater ($19.00) | $6.09 | spare for unplanned calls |
| put on | user interface board ($96.00) | $6.03 | spare for unplanned calls |
| take off | main control board ($245) | $5.65 | outranked for space |
| take off | blower motor ($310) | $5.52 | outranked for space |
| put on | wiring harness ($44.00) | $5.24 | spare for unplanned calls |
| take off | suspension springs ($21.00) | $5.19 | outranked for space |
| take off | filter assembly ($34.00) | $3.80 | outranked for space |
| take off | vent fan motor ($38.00) | $3.04 | outranked for space |
| take off | drain hose ($19.00) | $2.97 | outranked for space |
| take off | rinse aid dispenser ($29.00) | $2.86 | outranked for space |
| take off | check valve ($13.00) | $2.83 | outranked for space |
| take off | blower door switch ($14.00) | $2.70 | outranked for space |
| take off | pressure switch hose ($9.00) | $2.56 | outranked for space |
| take off | blower relay ($41.00) | $2.36 | outranked for space |
| take off | flue pipe gasket ($12.00) | $2.30 | outranked for space |
Keep aboard: 51 parts. For tomorrow's calls: heating element, drain pump, drive belt, thermal fuse, door gasket, cycling thermostat, water inlet valve, igniter, idler pulley, door lock, gas valve coils, pressure switch, float switch, water inlet valve, drum rollers, circulation pump, drive motor, motor pulley. Stock for unplanned calls: dishwasher 9, dryer 6, furnace 5, range 6, refrigerator 3, washer 4.
8 calls tomorrow; the board and the map show the route.
Truck V08 · T08, mid generalist
90 of 90 space units · $3,368 of stock aboard · put on 4, take off 4, keep 62
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | blower motor ($310) | $47.28 | call 98565 28%, spare for unplanned calls $3.91 |
| put on | bake element ($42.00) | $7.93 | spare for unplanned calls $1.47 |
| put on | oven door gasket ($28.00) | $6.59 | spare for unplanned calls $0.97 |
| take off | door boot seal ($72.00) | $3.67 | outranked for space |
| take off | shock absorbers ($33.00) | $3.57 | outranked for space |
| take off | drain hose ($22.00) | $2.53 | outranked for space |
| take off | drive motor ($128) | $2.39 | outranked for space |
| put on | element terminal block ($14.00) | $2.35 | spare for unplanned calls |
Keep aboard: 62 parts. For tomorrow's calls: spark module, surface burner switch, idler pulley, defrost thermostat, drum rollers, inducer motor, defrost heater, drive belt, spark electrode, run capacitor, door gasket, blower motor mount. Stock for unplanned calls: dishwasher 4, dryer 12, furnace 6, range 9, refrigerator 9, washer 10.
7 calls tomorrow; the board and the map show the route.
Truck V09 · T09, mid generalist, certified
90 of 90 space units · $3,266 of stock aboard · put on 8, take off 13, keep 51
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | door gasket ($31.00) | $59.79 | call 38236 36%, spare for unplanned calls $1.99 |
| put on | door gasket ($69.00) | $26.02 | call 36569 16%, spare for unplanned calls $1.84 |
| put on | ice maker assembly ($112) | $21.77 | call 36569 13%, spare for unplanned calls $2.59 |
| put on | circulation pump ($138) | $13.68 | call 38236 8%, spare for unplanned calls $2.13 |
| put on | oven door gasket ($28.00) | $7.56 | call 63979 5%, spare for unplanned calls $0.98 |
| take off | condenser fan motor ($58.00) | $7.11 | outranked for space |
| take off | evaporator fan motor ($64.00) | $7.03 | outranked for space |
| put on | oven thermostat ($64.00) | $6.46 | spare for unplanned calls |
| take off | drum rollers ($24.00) | $6.31 | outranked for space |
| put on | door spring kit ($21.00) | $4.15 | spare for unplanned calls |
| put on | hose clamp kit ($8.00) | $3.76 | spare for unplanned calls |
| take off | door switch ($15.00) | $3.29 | outranked for space |
| take off | blower door switch ($14.00) | $3.24 | outranked for space |
| take off | thermal cutoff ($17.00) | $3.17 | outranked for space |
| take off | drum glide bearings ($14.00) | $3.06 | outranked for space |
| take off | door hinge receiver ($15.00) | $2.98 | outranked for space |
| take off | oven relay board ($88.00) | $2.97 | outranked for space |
| take off | vent fan motor ($38.00) | $2.88 | outranked for space |
| take off | compressor grommets ($9.00) | $2.88 | outranked for space |
| take off | chopper blade ($15.00) | $2.66 | outranked for space |
| take off | fan blade ($11.00) | $2.64 | outranked for space |
Keep aboard: 51 parts. For tomorrow's calls: shock absorbers, tub bearing kit, temperature sensor, thermal fuse, water inlet valve, inducer motor, water inlet valve, main control board, blower motor, heating element, defrost heater, drive belt, run capacitor, blower wheel, float switch, igniter, suspension springs, gas valve coils, cycling thermostat. Stock for unplanned calls: dishwasher 3, dryer 7, furnace 8, range 5, refrigerator 3, washer 6.
7 calls tomorrow; the board and the map show the route.
Truck V10 · T10, junior generalist
81 of 90 space units · $3,257 of stock aboard · put on 0, take off 0, keep 48
No change to the load tonight.
Keep aboard: 48 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 8, range 7, refrigerator 8, washer 8.
0 calls tomorrow; the board and the map show the route.
Truck V11 · T11, mid generalist, certified
90 of 90 space units · $3,213 of stock aboard · put on 7, take off 13, keep 53
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | tub bearing kit ($95.00) | $184 | call 120632 39%, call 85751 36%, call 586 36%, spare for unplanned calls $1.51 |
| put on | inducer motor ($230) | $149 | call 70498 46%, call 92447 44%, spare for unplanned calls $3.11 |
| put on | blower motor ($310) | $93.50 | call 92447 28%, call 70498 28%, spare for unplanned calls $3.94 |
| put on | suspension springs ($21.00) | $24.86 | call 120632 6%, call 85751 5%, call 586 5% |
| put on | blower motor mount ($22.00) | $15.51 | call 70498 5% |
| put on | blower wheel ($96.00) | $11.96 | spare for unplanned calls $0.76 |
| take off | drain pump ($49.00) | $4.59 | outranked for space |
| put on | drum glide bearings ($14.00) | $4.26 | spare for unplanned calls |
| take off | circulation pump ($138) | $4.07 | outranked for space |
| take off | door gasket ($31.00) | $4.00 | outranked for space |
| take off | drain hose ($22.00) | $3.63 | outranked for space |
| take off | spray arm ($22.00) | $3.43 | outranked for space |
| take off | exhaust duct ($21.00) | $2.80 | outranked for space |
| take off | filter assembly ($34.00) | $2.61 | outranked for space |
| take off | high-limit thermostat ($22.00) | $2.32 | outranked for space |
| take off | vent fan motor ($38.00) | $2.29 | outranked for space |
| take off | wash arm mount ($18.00) | $2.27 | outranked for space |
| take off | detergent dispenser ($46.00) | $2.23 | outranked for space |
| take off | rinse aid dispenser ($29.00) | $2.23 | outranked for space |
| take off | door switch ($16.00) | $2.21 | outranked for space |
Keep aboard: 53 parts. For tomorrow's calls: shock absorbers, drum rollers, idler pulley, run capacitor, drive belt, drive belt. Stock for unplanned calls: dishwasher 6, dryer 9, furnace 6, range 8, refrigerator 5, washer 13.
6 calls tomorrow; the board and the map show the route.
Truck V12 · T12, senior generalist, certified
89 of 90 space units · $3,020 of stock aboard · put on 1, take off 2, keep 66
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | drive motor ($128) | $5.58 | spare for unplanned calls |
| take off | door boot seal ($72.00) | $3.73 | outranked for space |
| take off | fill hoses ($26.00) | $2.69 | outranked for space |
Keep aboard: 66 parts. For tomorrow's calls: main control board, surface burner switch, spark module, drive belt, idler pulley, oven relay board, heating element, thermal fuse, thermal cutoff, touch control panel, cycling thermostat, power terminal block, gas valve coils, spark electrode, drum rollers. Stock for unplanned calls: dishwasher 15, dryer 8, furnace 5, range 12, refrigerator 3, washer 8.
8 calls tomorrow; the board and the map show the route.
Truck V13 · T13, senior specialist, certified
89 of 90 space units · $3,327 of stock aboard · put on 2, take off 1, keep 57
| Do | Part | Worth | Why |
|---|---|---|---|
| take off | drive motor ($175) | $4.36 | outranked for space |
| put on | burner cap set ($32.00) | $2.18 | spare for unplanned calls |
| put on | condensate trap ($27.00) | $1.95 | spare for unplanned calls |
Keep aboard: 57 parts. For tomorrow's calls: main control board, limit switch, pressure switch, hot surface igniter, surface burner switch, flame sensor, drain pump, gas valve, spark module, rollout switch, pressure switch, main control board, drain hose, coin trap filter. Stock for unplanned calls: furnace 13, range 15, washer 15.
7 calls tomorrow; the board and the map show the route.
Truck V14 · T14, junior generalist
81 of 90 space units · $3,257 of stock aboard · put on 0, take off 0, keep 48
No change to the load tonight.
Keep aboard: 48 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 8, range 7, refrigerator 8, washer 8.
0 calls tomorrow; the board and the map show the route.
Truck V15 · T15, mid specialist, certified
84 of 90 space units · $2,819 of stock aboard · put on 0, take off 0, keep 49
No change to the load tonight.
Keep aboard: 49 parts. For tomorrow's calls: water inlet valve, door boot seal, door lock, main control board, defrost thermostat, drain pump, shock absorbers, tub bearing kit, drive belt, pressure switch, drain hose, defrost heater, condenser fan motor, start relay, main control board, drive motor, fill hoses, sealed-system compressor, door gasket, evaporator fan motor, lid switch, inlet screen filter, suspension springs, motor coupler. Stock for unplanned calls: refrigerator 17, washer 8.
8 calls tomorrow; the board and the map show the route.
Truck V16 · T16, senior generalist, certified
90 of 90 space units · $3,322 of stock aboard · put on 11, take off 9, keep 50
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | drain pump ($49.00) | $83.41 | call 44957 49%, spare for unplanned calls $2.89 |
| put on | door gasket ($69.00) | $66.17 | call 120573 32%, spare for unplanned calls $1.96 |
| put on | fill hoses ($26.00) | $33.47 | call 71902 14%, call 153166 7%, spare for unplanned calls $0.80 |
| put on | filter assembly ($34.00) | $28.77 | call 16955 15%, spare for unplanned calls $0.70 |
| put on | ice maker assembly ($112) | $22.12 | call 120573 11%, spare for unplanned calls $2.77 |
| put on | wiring harness ($44.00) | $16.29 | call 153166 8% |
| put on | inlet screen filter ($7.00) | $12.85 | spare for unplanned calls |
| take off | door boot seal ($72.00) | $7.43 | outranked for space |
| put on | drain hose ($19.00) | $7.40 | call 44957 5% |
| put on | check valve ($13.00) | $6.94 | spare for unplanned calls |
| put on | defrost drain heater ($16.00) | $6.89 | spare for unplanned calls |
| take off | motor control board ($132) | $4.55 | outranked for space |
| put on | damper control assembly ($46.00) | $4.20 | spare for unplanned calls |
| take off | drive motor ($175) | $3.86 | outranked for space |
| take off | bake element ($42.00) | $3.64 | outranked for space |
| take off | drain hose ($22.00) | $3.06 | outranked for space |
| take off | oven relay board ($88.00) | $2.60 | outranked for space |
| take off | thermal cutoff ($17.00) | $2.57 | outranked for space |
| take off | gas safety valve ($96.00) | $2.52 | outranked for space |
| take off | element terminal block ($14.00) | $2.27 | outranked for space |
Keep aboard: 50 parts. For tomorrow's calls: water inlet valve, defrost heater, evaporator fan motor, water inlet valve, pressure switch, main control board, circulation pump, start relay, main control board, spray arm, condenser fan motor, defrost thermostat, main control board, water inlet valve, sealed-system compressor, thermistor, detergent dispenser. Stock for unplanned calls: dishwasher 4, dryer 4, furnace 5, range 6, refrigerator 5, washer 9.
7 calls tomorrow; the board and the map show the route.
Truck V17 · T17, mid generalist, certified
89 of 90 space units · $2,857 of stock aboard · put on 0, take off 0, keep 68
No change to the load tonight.
Keep aboard: 68 parts. For tomorrow's calls: main control board, drain pump, heating element, door gasket, heating element, thermal fuse, float switch, igniter, water inlet valve, circulation pump, gas valve coils, cycling thermostat, drain hose, idler pulley, high-limit thermostat, tub gasket, hose clamp kit. Stock for unplanned calls: dishwasher 12, dryer 14, furnace 6, range 6, refrigerator 8, washer 5.
4 calls tomorrow; the board and the map show the route.
Truck V18 · T18, mid generalist, certified
90 of 90 space units · $3,513 of stock aboard · put on 5, take off 7, keep 59
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | inducer motor ($230) | $72.30 | call 37906 43%, spare for unplanned calls $2.97 |
| put on | blower motor ($310) | $52.29 | call 37906 31%, spare for unplanned calls $3.76 |
| put on | blower motor mount ($22.00) | $6.85 | call 37906 5% |
| take off | drain pump ($49.00) | $4.37 | outranked for space |
| take off | drum rollers ($24.00) | $4.27 | outranked for space |
| take off | drain pan ($32.00) | $3.87 | outranked for space |
| put on | inducer gasket ($11.00) | $3.41 | spare for unplanned calls |
| put on | pressure switch hose ($9.00) | $3.34 | spare for unplanned calls $0.57 |
| take off | bake element ($42.00) | $3.29 | outranked for space |
| take off | oven door gasket ($28.00) | $2.85 | outranked for space |
| take off | gas safety valve ($96.00) | $2.40 | outranked for space |
| take off | burner orifice kit ($11.00) | $2.18 | outranked for space |
Keep aboard: 59 parts. For tomorrow's calls: condenser fan motor, start relay, ice maker assembly, evaporator fan motor, water inlet valve, main control board, run capacitor. Stock for unplanned calls: dishwasher 5, dryer 10, furnace 5, range 11, refrigerator 16, washer 5.
4 calls tomorrow; the board and the map show the route.
Truck V19 · T19, senior specialist, certified
66 of 90 space units · $2,617 of stock aboard · put on 0, take off 0, keep 43
No change to the load tonight.
Keep aboard: 43 parts. For tomorrow's calls: flame sensor, main control board, limit switch, surface burner switch, hot surface igniter, oven igniter, bake element, main control board, pressure switch, blower motor, run capacitor, spark module, gas valve, rollout switch, gas safety valve, pressure switch hose, blower door switch, blower wheel. Stock for unplanned calls: furnace 9, range 16.
8 calls tomorrow; the board and the map show the route.
Truck V20 · T20, junior generalist
90 of 90 space units · $3,403 of stock aboard · put on 0, take off 0, keep 54
No change to the load tonight.
Keep aboard: 54 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 11, range 11, refrigerator 8, washer 7.
0 calls tomorrow; the board and the map show the route.
Truck V21 · T21, mid generalist, certified
90 of 90 space units · $3,041 of stock aboard · put on 9, take off 5, keep 60
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | oven door gasket ($28.00) | $13.21 | call 61592 9%, spare for unplanned calls $1.13 |
| put on | exhaust duct ($21.00) | $12.08 | spare for unplanned calls |
| put on | door latch assembly ($52.00) | $11.64 | call 61592 8% |
| put on | door hinge receiver ($15.00) | $8.91 | call 61592 6% |
| put on | lint screen housing ($33.00) | $8.24 | spare for unplanned calls |
| take off | drive motor ($128) | $8.05 | outranked for space |
| put on | element terminal kit ($11.00) | $7.48 | spare for unplanned calls |
| take off | shock absorbers ($33.00) | $3.95 | outranked for space |
| take off | tub bearing kit ($95.00) | $3.73 | outranked for space |
| take off | fill hoses ($26.00) | $2.83 | outranked for space |
| put on | drum glide bearings ($14.00) | $2.74 | spare for unplanned calls |
| put on | door catch ($9.00) | $2.40 | spare for unplanned calls |
| take off | suspension springs ($21.00) | $2.31 | outranked for space |
| put on | start switch ($18.00) | $2.14 | spare for unplanned calls |
Keep aboard: 60 parts. For tomorrow's calls: thermal fuse, heating element, door hinge, cycling thermostat, drive belt, gas valve coils, water inlet valve, idler pulley, igniter, defrost heater, ice maker assembly, drum rollers, door gasket, rear drum seal, motor pulley, water filter housing. Stock for unplanned calls: dishwasher 6, dryer 3, furnace 7, range 5, refrigerator 9, washer 14.
7 calls tomorrow; the board and the map show the route.
Truck V22 · T22, senior specialist, certified
90 of 90 space units · $3,403 of stock aboard · put on 0, take off 0, keep 62
No change to the load tonight.
Keep aboard: 62 parts. For tomorrow's calls: main control board, door latch, drain pump, heating element, circulation pump, door gasket, spray arm, water inlet valve, thermal fuse, float switch, user control panel, chopper blade, drain hose, check valve, tub gasket. Stock for unplanned calls: dishwasher 9, furnace 17, range 21.
9 calls tomorrow; the board and the map show the route.
Truck V23 · T23, senior generalist, certified
90 of 90 space units · $2,968 of stock aboard · put on 10, take off 9, keep 55
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | ice maker assembly ($112) | $80.96 | call 67969 44%, spare for unplanned calls $2.31 |
| put on | circulation pump ($138) | $74.16 | call 41944 34%, call 9612 10%, spare for unplanned calls $2.00 |
| put on | door gasket ($31.00) | $71.16 | call 9612 40%, spare for unplanned calls $1.87 |
| put on | detergent dispenser ($46.00) | $9.57 | call 41944 6% |
| put on | fill tube heater ($19.00) | $8.12 | spare for unplanned calls |
| put on | vent fan motor ($38.00) | $7.06 | spare for unplanned calls |
| put on | tub gasket ($27.00) | $7.04 | spare for unplanned calls |
| put on | ice level arm ($12.00) | $6.71 | spare for unplanned calls |
| put on | rinse aid dispenser ($29.00) | $6.33 | spare for unplanned calls |
| put on | water filter housing ($58.00) | $6.13 | spare for unplanned calls |
| take off | drain hose ($19.00) | $4.56 | outranked for space |
| take off | main control board ($210) | $4.40 | outranked for space |
| take off | door boot seal ($72.00) | $3.68 | outranked for space |
| take off | fill hoses ($26.00) | $2.67 | outranked for space |
| take off | drain hose ($22.00) | $2.53 | outranked for space |
| take off | detergent dispenser ($37.00) | $2.35 | outranked for space |
| take off | motor control board ($132) | $2.31 | outranked for space |
| take off | wiring harness ($44.00) | $2.25 | outranked for space |
| take off | user interface board ($96.00) | $2.18 | outranked for space |
Keep aboard: 55 parts. For tomorrow's calls: defrost thermostat, defrost heater, evaporator fan motor, start relay, heating element, main control board, water inlet valve, main control board, water inlet valve, spray arm, condenser fan motor, float switch, filter assembly, sealed-system compressor, door spring kit, high-limit thermostat. Stock for unplanned calls: dishwasher 6, dryer 7, furnace 5, range 6, refrigerator 8, washer 7.
7 calls tomorrow; the board and the map show the route.
Truck V24 · T24, mid generalist
90 of 90 space units · $3,364 of stock aboard · put on 6, take off 2, keep 53
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | drain hose ($22.00) | $9.65 | call 115796 5%, spare for unplanned calls $0.55 |
| put on | coin trap filter ($14.00) | $9.01 | call 115796 5% |
| take off | blower motor ($310) | $5.51 | outranked for space |
| put on | inlet screen filter ($7.00) | $5.11 | spare for unplanned calls |
| put on | door boot seal ($72.00) | $2.66 | spare for unplanned calls $1.75 |
| take off | blower wheel ($96.00) | $2.65 | outranked for space |
| put on | detergent dispenser ($37.00) | $1.91 | spare for unplanned calls |
| put on | shift actuator ($64.00) | $1.65 | spare for unplanned calls |
Keep aboard: 53 parts. For tomorrow's calls: drain pump, water inlet valve, pressure switch, main control board, fill hoses. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 9, range 7, refrigerator 8, washer 7.
2 calls tomorrow; the board and the map show the route.
Truck V25 · T25, junior specialist
89 of 90 space units · $2,686 of stock aboard · put on 0, take off 0, keep 57
No change to the load tonight.
Keep aboard: 57 parts. For tomorrow's calls: thermal fuse, door switch, main control board, drive belt. Stock for unplanned calls: dishwasher 17, dryer 16, washer 20.
1 calls tomorrow; the board and the map show the route.
Truck V26 · T26, junior generalist
81 of 90 space units · $3,257 of stock aboard · put on 0, take off 0, keep 48
No change to the load tonight.
Keep aboard: 48 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 8, range 7, refrigerator 8, washer 8.
0 calls tomorrow; the board and the map show the route.
Truck V27 · T27, junior specialist
86 of 90 space units · $2,889 of stock aboard · put on 0, take off 0, keep 59
No change to the load tonight.
Keep aboard: 59 parts. For tomorrow's calls: main control board, surface burner switch, touch control panel. Stock for unplanned calls: dishwasher 19, range 18, refrigerator 19.
1 calls tomorrow; the board and the map show the route.
Truck V28 · T28, junior specialist
86 of 90 space units · $2,764 of stock aboard · put on 0, take off 0, keep 60
No change to the load tonight.
Keep aboard: 60 parts. For tomorrow's calls: drive belt, idler pulley, drum rollers, thermal fuse, motor pulley. Stock for unplanned calls: dryer 18, range 19, refrigerator 18.
2 calls tomorrow; the board and the map show the route.
Truck V29 · T29, mid generalist, certified
90 of 90 space units · $3,207 of stock aboard · put on 12, take off 5, keep 57
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | heating element ($44.00) | $160 | call 74319 48%, call 129616 48%, spare for unplanned calls $3.17 |
| put on | heating element ($46.00) | $83.61 | call 48151 50%, spare for unplanned calls $3.20 |
| put on | thermal cutoff ($17.00) | $22.41 | call 68463 14%, spare for unplanned calls $0.58 |
| put on | high-limit thermostat ($22.00) | $16.22 | call 74319 5%, call 129616 5% |
| put on | vent fan motor ($38.00) | $12.89 | spare for unplanned calls |
| put on | rinse aid dispenser ($29.00) | $10.54 | spare for unplanned calls |
| put on | coin trap filter ($14.00) | $7.29 | call 20171 5% |
| put on | power terminal block ($24.00) | $6.51 | spare for unplanned calls |
| put on | oven relay board ($88.00) | $6.47 | spare for unplanned calls $0.66 |
| put on | touch control panel ($142) | $6.18 | spare for unplanned calls |
| take off | door boot seal ($72.00) | $6.09 | outranked for space |
| take off | blower motor ($310) | $5.95 | outranked for space |
| put on | drain pump ($49.00) | $5.33 | spare for unplanned calls $3.11 |
| take off | inducer motor ($230) | $5.13 | outranked for space |
| put on | door gasket ($31.00) | $4.17 | spare for unplanned calls $2.40 |
| take off | detergent dispenser ($37.00) | $3.12 | outranked for space |
| take off | blower motor mount ($22.00) | $2.42 | outranked for space |
Keep aboard: 57 parts. For tomorrow's calls: main control board, main control board, drain pump, ice maker assembly, door gasket, water inlet valve, defrost heater, defrost thermostat, cycling thermostat, pressure switch, main control board, main control board, surface burner switch, gas valve coils, thermal fuse, drain hose. Stock for unplanned calls: dishwasher 3, dryer 6, furnace 7, range 4, refrigerator 13, washer 8.
7 calls tomorrow; the board and the map show the route.
Truck V30 · T30, junior generalist
87 of 90 space units · $3,334 of stock aboard · put on 0, take off 0, keep 52
No change to the load tonight.
Keep aboard: 52 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 8, range 7, refrigerator 8, washer 12.
0 calls tomorrow; the board and the map show the route.
The plan for Fri 30 Oct invented
AI at booking: Claude coded all 140 bookings?
124 read 70% sure or more were coded at once. 16 were unsure, so Claude asked each customer one question: 14 answers settled the code, and 2 go to the call center. Each unsure call is below, and wears a yellow corner on the board.
Range: “My oven is broken and making a strange noise since yesterday”
Claude read No power 15%
It asked: “Since yesterday, where is the strange noise coming from?”
- Near the door
- Under the burners
- The unit won't turn on at all
Coded No power · T04 at 10:32
Dishwasher: “The dishwasher is acting up and not working right since yesterday”
Claude read Will not start 20%
It asked: “Since yesterday, what is the main problem with the dishwasher?”
- Water is leaking
- Dishes are not getting clean
- Water will not drain
- Dishes are not drying
Coded Leaking water · T23 at 09:08
First guess would load main control board, door latch, user control panel
Now loads door gasket, float switch, water inlet valve
Refrigerator: “My fridge is acting up and not working right”
Claude read Not cooling at all 15%
It asked: “What exactly is the fridge doing wrong?”
- Not cooling at all
- Fresh-food side warm, freezer cold
- Frost is building up
- Water is leaking
Coded Not cooling at all · T07 at 08:28
Refrigerator: “My fridge is acting up and not working right since yesterday”
Claude read Not cooling at all 15%
It asked: “What exactly is the fridge doing wrong since yesterday?”
- Not cooling at all
- Fresh-food side warm, freezer cold
- Frost is building up
- Water is leaking
Coded Frost building up · T07 at 10:48
First guess would load start relay, condenser fan motor, main control board
Now loads defrost thermostat, defrost heater, door gasket
Dryer: “The clothes dryer is acting up and not working right”
Claude read Will not start 15%
It asked: “What exactly is the dryer doing wrong?”
- It makes a loud noise
- It runs but produces no heat
- It won't start at all
- It takes too long to dry clothes
Coded Loud noise · T11 at 10:33
First guess would load thermal fuse, door switch, main control board
Now loads drum rollers, idler pulley, drive belt
Dishwasher: “The dishwasher has no lights at all”
Claude read Will not start 60%
It asked: “What happens when you press the start button?”
- Nothing happens at all
- Water leaks out
- Water stays in the tub
Coded Will not start · T16 at 15:58
Furnace: “My furnace is acting up and not working right”
Claude read No heat 20%
It asked: “What is the furnace doing wrong right now?”
- No heat is coming out
- Only the fan runs
- Making a loud noise
- Won't turn on at all
Coded Blower problem · T02 at 13:36
First guess would load flame sensor, hot surface igniter, main control board
Now loads run capacitor, blower motor, main control board
Dryer: “My dryer is acting up and not working right since yesterday”
Claude read Will not start 15%
It asked: “What exactly is the dryer doing wrong?”
- It makes a loud noise
- It runs but produces no heat
- It won't start at all
- It takes too long to dry clothes
Still unsure: the call center rings the customer · T05 at 09:11
Dryer: “My dryer is acting up and not working right”
Claude read Will not start 15%
It asked: “What exactly is the dryer doing wrong?”
- It makes a loud noise
- It runs but produces no heat
- It won't start at all
- It takes too long to dry clothes
Coded No heat · T17 at 08:12
First guess would load thermal fuse, door switch, main control board
Now loads heating element, thermal fuse, igniter
Range: “My oven bake doesn't work since yesterday”
Claude read Oven not heating 60%
It asked: “Since yesterday, when you select bake, what happens?”
- Burner won't light
- Oven stays cold
- Food cooks at the wrong temperature
Coded Oven not heating · T04 at 11:24
Furnace: “My furnace starts then stops since yesterday”
Claude read Short cycling 60%
It asked: “When it turns on, what happens next?”
- Shuts off after a few minutes
- Blows air but no heat
- Loud banging or grinding
Coded Short cycling · T04 at 08:35
Dishwasher: “The dishwasher has no lights at all since yesterday”
Claude read Will not start 60%
It asked: “Since yesterday, what happens when you press the start button?”
- Nothing happens at all
- Water leaks out
- Water stays in the tub
Coded Will not start · T02 at 14:39
Range: “The range is acting up and not working right since yesterday”
Claude read No power 15%
It asked: “Since yesterday, what exactly is the range doing wrong?”
- Won't heat up
- Temperature is off
- Door won't close or open
Still unsure: the call center rings the customer · T19 at 10:17
Furnace: “The heating system starts then stops since yesterday”
Claude read Short cycling 60%
It asked: “When it turns on, what happens next?”
- Shuts off after a few minutes
- Blows air but no heat
- Loud banging or grinding
Coded Short cycling · T02 at 09:31
Range: “My oven bake doesn't work since yesterday”
Claude read Oven not heating 60%
It asked: “Since yesterday, when you select bake, what happens?”
- Burner won't light
- Oven stays cold
- Food cooks at the wrong temperature
Coded Oven not heating · T19 at 16:06
Range: “The range is broken and making a strange noise”
Claude read No power 15%
It asked: “Where is the strange noise coming from on the range?”
- Near the door
- Under the burners
- The range won't turn on at all
Coded Door problem · T18 at 09:36
First guess would load main control board, surface burner switch, touch control panel
Now loads door hinge, oven door gasket, door latch assembly
To do before 08:00
Parts room · tonight · 16
- Truck V05 (T05): put on 21, take off 18
- Truck V21 (T21): put on 10, take off 10
- Truck V07 (T07): put on 13, take off 18
- Truck V23 (T23): put on 10, take off 8
- Truck V16 (T16): put on 16, take off 12
- Truck V03 (T03): put on 10, take off 5
- Truck V12 (T12): put on 8, take off 5
- Truck V08 (T08): put on 5, take off 4
- Truck V29 (T29): put on 2, take off 2
- Truck V02 (T02): put on 3, take off 2
- Truck V18 (T18): put on 3, take off 1
- Truck V09 (T09): put on 5, take off 2
- Truck V11 (T11): put on 2, take off 1
- Truck V17 (T17): put on 1, take off 2
- Truck V24 (T24): put on 1, take off 1
- Truck V13 (T13): put on 1, take off 0
Call center · before 08:00 · 2
- AICall back about call 101781: Claude's question did not settle it
- AICall back about call 134252: Claude's question did not settle it
Dispatch · before 08:00 · 2
- Warn the customer on call 101781: a likely part is back-ordered
- Warn the customer on call 18221: a likely part is back-ordered
Buyer · this week · 3
- Expedite main control board: 10.5 calls expected before it ships
- Expedite blower wheel: 7.4 calls expected before it ships
- Expedite tub spider arm: 1.6 calls expected before it ships
07:00 and after: what changed
- Truck V25 (T25) broke down at 11:02: 57 parts stranded, 0 calls moved
- 13 calls changed priority on the day, 8 of them escalated to urgent (▲ on the board).
Routes and the board
First-visit chance: under 50% 50% 70% 80% 90%+ · Claude asked · moved · added on the day · part missing · ▲ escalated
Load sheet?
Truck V01 · T01, mid generalist
89 of 90 space units · $3,223 of stock aboard · put on 0, take off 0, keep 60
No change to the load tonight.
Keep aboard: 60 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 6, dryer 11, furnace 13, range 8, refrigerator 12, washer 10.
0 calls tomorrow; the board and the map show the route.
Truck V02 · T02, senior specialist, certified
90 of 90 space units · $3,325 of stock aboard · put on 3, take off 2, keep 57
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | fill hoses ($26.00) | $46.47 | call 38753 14%, call 136894 14%, spare for unplanned calls $0.71 |
| put on | detergent dispenser ($37.00) | $6.93 | spare for unplanned calls |
| take off | drive motor ($175) | $6.08 | outranked for space |
| put on | tub bearing kit ($95.00) | $5.75 | spare for unplanned calls $1.50 |
| take off | tub gasket ($27.00) | $3.44 | outranked for space |
Keep aboard: 57 parts. For tomorrow's calls: water inlet valve, main control board, flame sensor, main control board, heating element, pressure switch, door lock, main control board, run capacitor, blower motor, hot surface igniter, limit switch, door latch, pressure switch, gas valve, rollout switch, blower wheel, blower relay, lid switch, high-limit thermostat. Stock for unplanned calls: dishwasher 17, furnace 9, washer 11.
8 calls tomorrow; the board and the map show the route.
Truck V03 · T03, mid generalist
90 of 90 space units · $2,884 of stock aboard · put on 10, take off 5, keep 57
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | ice maker assembly ($112) | $156 | call 107212 48%, call 86946 46%, spare for unplanned calls $2.57 |
| put on | main control board ($189) | $20.28 | call 86946 7%, call 107212 5%, spare for unplanned calls $1.58 |
| put on | fill tube heater ($19.00) | $14.54 | spare for unplanned calls |
| put on | ice level arm ($12.00) | $10.51 | spare for unplanned calls |
| put on | drain hose ($19.00) | $10.21 | call 36642 7% |
| put on | drum glide bearings ($14.00) | $6.32 | spare for unplanned calls |
| put on | rear drum seal ($16.00) | $5.88 | spare for unplanned calls $0.74 |
| put on | condenser fan motor ($58.00) | $5.85 | spare for unplanned calls $2.62 |
| take off | blower motor ($310) | $5.61 | outranked for space |
| put on | water filter housing ($58.00) | $5.06 | spare for unplanned calls |
| put on | door gasket ($69.00) | $5.05 | spare for unplanned calls $1.82 |
| take off | inducer motor ($230) | $4.86 | outranked for space |
| take off | blower wheel ($96.00) | $2.67 | outranked for space |
| take off | tub gasket ($27.00) | $2.56 | outranked for space |
| take off | blower motor mount ($22.00) | $2.38 | outranked for space |
Keep aboard: 57 parts. For tomorrow's calls: water inlet valve, drain pump, drum rollers, idler pulley, main control board, filter assembly, drive belt. Stock for unplanned calls: dishwasher 16, dryer 7, furnace 10, range 8, refrigerator 4, washer 5.
4 calls tomorrow; the board and the map show the route.
Truck V04 · T04, mid specialist
90 of 90 space units · $3,215 of stock aboard · put on 0, take off 0, keep 62
No change to the load tonight.
Keep aboard: 62 parts. For tomorrow's calls: main control board, inducer motor, surface burner switch, limit switch, blower motor, main control board, flame sensor, spark module, door latch, oven igniter, bake element, run capacitor, pressure switch, blower motor mount, blower wheel, oven relay board, thermal cutoff, touch control panel, power terminal block. Stock for unplanned calls: dishwasher 20, furnace 12, range 11.
7 calls tomorrow; the board and the map show the route.
Truck V05 · T05, senior generalist, certified
90 of 90 space units · $3,237 of stock aboard · put on 21, take off 18, keep 40
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | inducer motor ($230) | $73.42 | call 29772 44%, spare for unplanned calls $2.73 |
| put on | drum rollers ($24.00) | $69.28 | call 96524 36%, spare for unplanned calls $2.34 |
| put on | heating element ($46.00) | $48.30 | call 103913 24%, spare for unplanned calls $2.68 |
| put on | blower motor ($310) | $47.45 | call 29772 28%, spare for unplanned calls $3.47 |
| put on | rear drum seal ($16.00) | $26.07 | call 103913 10%, spare for unplanned calls $0.66 |
| put on | gas valve coils ($28.00) | $25.98 | call 103913 14%, spare for unplanned calls $1.24 |
| put on | start switch ($18.00) | $13.71 | spare for unplanned calls |
| put on | oven door gasket ($28.00) | $12.97 | call 159071 9%, spare for unplanned calls $0.89 |
| put on | door latch assembly ($52.00) | $11.54 | call 159071 8% |
| put on | drive motor ($128) | $10.89 | spare for unplanned calls |
| put on | door catch ($9.00) | $8.92 | spare for unplanned calls |
| put on | door hinge receiver ($15.00) | $8.82 | call 159071 6% |
| put on | timer ($82.00) | $8.13 | spare for unplanned calls |
| put on | high-limit thermostat ($23.00) | $7.88 | spare for unplanned calls $0.51 |
| put on | main control board ($198) | $7.37 | spare for unplanned calls $4.18 |
| put on | lint screen housing ($33.00) | $6.85 | spare for unplanned calls |
| put on | drum glide bearings ($14.00) | $6.56 | spare for unplanned calls |
| put on | blower motor mount ($22.00) | $6.42 | spare for unplanned calls |
| put on | drain hose ($22.00) | $6.13 | spare for unplanned calls $0.56 |
| put on | inducer gasket ($11.00) | $5.20 | spare for unplanned calls |
| take off | drain pump ($49.00) | $4.45 | outranked for space |
| take off | condenser fan motor ($58.00) | $4.41 | outranked for space |
| take off | ice maker assembly ($112) | $4.33 | outranked for space |
| put on | igniter ($31.00) | $4.14 | spare for unplanned calls $0.87 |
| take off | circulation pump ($138) | $3.96 | outranked for space |
| take off | door gasket ($31.00) | $3.89 | outranked for space |
| take off | door gasket ($69.00) | $3.66 | outranked for space |
| take off | main control board ($189) | $3.35 | outranked for space |
| take off | filter assembly ($34.00) | $2.58 | outranked for space |
| take off | drain hose ($19.00) | $2.31 | outranked for space |
| take off | sealed-system compressor ($420) | $2.30 | outranked for space |
| take off | thermistor ($18.00) | $2.30 | outranked for space |
| take off | defrost drain heater ($16.00) | $2.28 | outranked for space |
| take off | check valve ($13.00) | $2.27 | outranked for space |
| take off | tub gasket ($27.00) | $2.25 | outranked for space |
| take off | door spring kit ($21.00) | $2.23 | outranked for space |
| take off | hose clamp kit ($8.00) | $2.22 | outranked for space |
| take off | run capacitor ($24.00) | $2.13 | outranked for space |
| take off | inverter board ($148) | $2.09 | outranked for space |
Keep aboard: 40 parts. For tomorrow's calls: thermal fuse, door hinge, door switch, water inlet valve, idler pulley, drive belt, drive belt, cycling thermostat, door lock, main control board, fill hoses, pressure switch, drive motor, drain pump, run capacitor, motor coupler. Stock for unplanned calls: dishwasher 5, furnace 4, range 4, refrigerator 5, washer 6.
8 calls tomorrow; the board and the map show the route.
Truck V06 · T06, junior generalist
81 of 90 space units · $3,257 of stock aboard · put on 0, take off 0, keep 48
No change to the load tonight.
Keep aboard: 48 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 8, range 7, refrigerator 8, washer 8.
0 calls tomorrow; the board and the map show the route.
Truck V07 · T07, senior generalist, certified
90 of 90 space units · $3,226 of stock aboard · put on 13, take off 18, keep 49
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | inducer motor ($230) | $69.83 | call 152829 42%, spare for unplanned calls $2.95 |
| put on | bake element ($42.00) | $56.77 | call 76144 33%, spare for unplanned calls $1.55 |
| put on | blower motor ($310) | $53.35 | call 152829 31%, spare for unplanned calls $3.74 |
| put on | condenser fan motor ($58.00) | $28.75 | call 46622 16%, spare for unplanned calls $2.65 |
| put on | oven relay board ($88.00) | $23.36 | call 61976 10%, spare for unplanned calls $0.61 |
| put on | door gasket ($69.00) | $19.19 | call 52771 11%, spare for unplanned calls $1.84 |
| put on | gas safety valve ($96.00) | $14.63 | call 76144 10%, spare for unplanned calls $0.55 |
| put on | touch control panel ($142) | $13.04 | call 61976 8% |
| put on | thermal cutoff ($17.00) | $12.11 | spare for unplanned calls $0.54 |
| take off | drive motor ($128) | $9.14 | outranked for space |
| put on | power terminal block ($24.00) | $6.24 | spare for unplanned calls |
| take off | drain pump ($54.00) | $5.55 | outranked for space |
| put on | inducer gasket ($11.00) | $5.09 | spare for unplanned calls |
| take off | main control board ($210) | $4.59 | outranked for space |
| take off | shock absorbers ($33.00) | $3.69 | outranked for space |
| put on | element terminal block ($14.00) | $3.23 | spare for unplanned calls |
| put on | defrost drain heater ($16.00) | $3.18 | spare for unplanned calls |
| take off | tub gasket ($27.00) | $2.78 | outranked for space |
| take off | timer ($82.00) | $2.68 | outranked for space |
| take off | element terminal kit ($11.00) | $2.60 | outranked for space |
| take off | drain hose ($22.00) | $2.57 | outranked for space |
| take off | door catch ($9.00) | $2.54 | outranked for space |
| take off | start switch ($18.00) | $2.48 | outranked for space |
| take off | lid switch ($19.00) | $2.35 | outranked for space |
| take off | motor control board ($132) | $2.34 | outranked for space |
| take off | hose clamp kit ($8.00) | $2.29 | outranked for space |
| take off | coin trap filter ($14.00) | $2.27 | outranked for space |
| take off | wiring harness ($44.00) | $2.27 | outranked for space |
| take off | flame sensor ($19.00) | $2.24 | outranked for space |
| take off | counterweight bolts ($12.00) | $2.20 | outranked for space |
| take off | user interface board ($96.00) | $2.20 | outranked for space |
Keep aboard: 49 parts. For tomorrow's calls: main control board, main control board, defrost thermostat, drive belt, start relay, oven igniter, door latch, defrost heater, idler pulley, main control board, surface burner switch, run capacitor, drum rollers, evaporator fan motor. Stock for unplanned calls: dishwasher 10, dryer 10, furnace 4, range 3, refrigerator 4, washer 4.
7 calls tomorrow; the board and the map show the route.
Truck V08 · T08, mid generalist
90 of 90 space units · $3,153 of stock aboard · put on 5, take off 4, keep 62
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | condenser fan motor ($58.00) | $61.87 | call 151793 37%, spare for unplanned calls $2.42 |
| put on | door latch assembly ($52.00) | $13.65 | call 87152 9% |
| put on | door hinge receiver ($15.00) | $12.63 | call 87152 9% |
| put on | fan blade ($11.00) | $6.77 | call 151793 5% |
| put on | compressor grommets ($9.00) | $4.57 | spare for unplanned calls |
| take off | main control board ($189) | $4.27 | outranked for space |
| take off | touch control panel ($142) | $2.72 | outranked for space |
| take off | counterweight bolts ($12.00) | $2.19 | outranked for space |
| take off | door hinge cam ($17.00) | $2.18 | outranked for space |
Keep aboard: 62 parts. For tomorrow's calls: idler pulley, door hinge, drum rollers, inducer motor, evaporator fan motor, blower motor, drive belt, run capacitor, oven door gasket, start relay, thermal fuse, blower motor mount. Stock for unplanned calls: dishwasher 4, dryer 11, furnace 6, range 12, refrigerator 8, washer 9.
5 calls tomorrow; the board and the map show the route.
Truck V09 · T09, mid generalist, certified
90 of 90 space units · $3,364 of stock aboard · put on 5, take off 2, keep 57
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | lid switch ($19.00) | $7.08 | call 120448 5% |
| put on | user interface board ($96.00) | $5.32 | spare for unplanned calls |
| put on | motor control board ($132) | $4.35 | spare for unplanned calls |
| take off | circulation pump ($138) | $4.04 | outranked for space |
| take off | door gasket ($69.00) | $3.79 | outranked for space |
| put on | wiring harness ($44.00) | $2.64 | spare for unplanned calls |
| put on | blower door switch ($14.00) | $0.37 | spare for unplanned calls $0.78 |
Keep aboard: 57 parts. For tomorrow's calls: inducer motor, door lock, main control board, blower motor, run capacitor, pressure switch, blower motor mount. Stock for unplanned calls: dishwasher 8, dryer 12, furnace 8, range 9, refrigerator 6, washer 7.
2 calls tomorrow; the board and the map show the route.
Truck V10 · T10, junior generalist
81 of 90 space units · $3,257 of stock aboard · put on 0, take off 0, keep 48
No change to the load tonight.
Keep aboard: 48 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 8, range 7, refrigerator 8, washer 8.
0 calls tomorrow; the board and the map show the route.
Truck V11 · T11, mid generalist, certified
89 of 90 space units · $3,156 of stock aboard · put on 2, take off 1, keep 59
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | oven door gasket ($28.00) | $13.05 | call 111504 9%, spare for unplanned calls $0.97 |
| take off | blower wheel ($96.00) | $2.69 | outranked for space |
| put on | element terminal kit ($11.00) | $0.98 | spare for unplanned calls |
Keep aboard: 59 parts. For tomorrow's calls: drum rollers, idler pulley, door hinge, drive belt, thermal fuse, door latch assembly, door hinge receiver. Stock for unplanned calls: dishwasher 6, dryer 9, furnace 10, range 5, refrigerator 5, washer 17.
3 calls tomorrow; the board and the map show the route.
Truck V12 · T12, senior generalist, certified
90 of 90 space units · $3,162 of stock aboard · put on 8, take off 5, keep 62
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | ice maker assembly ($112) | $75.75 | call 28796 46%, spare for unplanned calls $2.63 |
| put on | shock absorbers ($33.00) | $67.51 | call 3633 41%, spare for unplanned calls $1.65 |
| put on | tub bearing kit ($95.00) | $54.18 | call 3633 33%, spare for unplanned calls $1.51 |
| put on | main control board ($189) | $11.60 | call 28796 7%, spare for unplanned calls $1.62 |
| put on | fill tube heater ($19.00) | $6.33 | spare for unplanned calls |
| put on | suspension springs ($21.00) | $5.40 | spare for unplanned calls |
| take off | circulation pump ($138) | $4.15 | outranked for space |
| take off | door gasket ($31.00) | $4.08 | outranked for space |
| put on | ice level arm ($12.00) | $3.31 | spare for unplanned calls |
| put on | counterweight bolts ($12.00) | $2.89 | spare for unplanned calls |
| take off | lint screen housing ($33.00) | $2.62 | outranked for space |
| take off | drive motor ($128) | $2.37 | outranked for space |
| take off | exhaust duct ($21.00) | $2.29 | outranked for space |
Keep aboard: 62 parts. For tomorrow's calls: main control board, surface burner switch, spark module, idler pulley, temperature sensor, bake element, oven igniter, water inlet valve, drum rollers, oven door gasket, oven relay board, spark electrode, gas safety valve, thermal cutoff, drive belt, touch control panel, drive belt, power terminal block. Stock for unplanned calls: dishwasher 13, dryer 10, furnace 5, range 7, refrigerator 2, washer 7.
8 calls tomorrow; the board and the map show the route.
Truck V13 · T13, senior specialist, certified
90 of 90 space units · $3,339 of stock aboard · put on 1, take off 0, keep 59
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | counterweight bolts ($12.00) | $2.05 | spare for unplanned calls |
Keep aboard: 59 parts. For tomorrow's calls: water inlet valve, main control board, pressure switch, drain pump, limit switch, pressure switch, run capacitor, main control board, blower motor, hot surface igniter, fill hoses, flame sensor, rollout switch, gas valve, inlet screen filter, igniter harness. Stock for unplanned calls: furnace 11, range 18, washer 14.
8 calls tomorrow; the board and the map show the route.
Truck V14 · T14, junior generalist
81 of 90 space units · $3,257 of stock aboard · put on 0, take off 0, keep 48
No change to the load tonight.
Keep aboard: 48 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 8, range 7, refrigerator 8, washer 8.
0 calls tomorrow; the board and the map show the route.
Truck V15 · T15, mid specialist, certified
84 of 90 space units · $2,819 of stock aboard · put on 0, take off 0, keep 49
No change to the load tonight.
Keep aboard: 49 parts. For tomorrow's calls: defrost heater, door gasket, defrost thermostat, water inlet valve, main control board, door boot seal, evaporator fan motor, condenser fan motor, start relay, drain pump, ice maker assembly, water inlet valve, sealed-system compressor, fill hoses, damper control assembly. Stock for unplanned calls: refrigerator 14, washer 20.
6 calls tomorrow; the board and the map show the route.
Truck V16 · T16, senior generalist, certified
90 of 90 space units · $2,831 of stock aboard · put on 16, take off 12, keep 49
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | heating element ($44.00) | $84.34 | call 19186 48%, spare for unplanned calls $2.94 |
| put on | heating element ($46.00) | $32.18 | call 131402 17%, spare for unplanned calls $3.18 |
| put on | igniter ($31.00) | $23.08 | call 131402 15%, spare for unplanned calls $1.03 |
| put on | drum rollers ($24.00) | $21.08 | call 33161 11%, spare for unplanned calls $2.77 |
| put on | gas valve coils ($28.00) | $13.18 | call 131402 8%, spare for unplanned calls $1.47 |
| put on | water filter housing ($58.00) | $13.03 | spare for unplanned calls |
| put on | drain pan ($32.00) | $10.54 | spare for unplanned calls |
| put on | high-limit thermostat ($22.00) | $10.35 | call 19186 5% |
| put on | motor pulley ($17.00) | $7.72 | call 33161 5% |
| put on | door gasket ($31.00) | $7.03 | spare for unplanned calls $2.23 |
| take off | shock absorbers ($33.00) | $6.75 | outranked for space |
| put on | high-limit thermostat ($23.00) | $6.26 | spare for unplanned calls $0.60 |
| put on | vent fan motor ($38.00) | $6.07 | spare for unplanned calls |
| put on | user control panel ($109) | $5.99 | spare for unplanned calls |
| put on | rinse aid dispenser ($29.00) | $5.98 | spare for unplanned calls |
| take off | main control board ($189) | $5.87 | outranked for space |
| put on | door switch ($15.00) | $4.76 | spare for unplanned calls $1.62 |
| put on | flame sensor ($19.00) | $4.38 | spare for unplanned calls |
| take off | drain hose ($19.00) | $4.29 | outranked for space |
| take off | sealed-system compressor ($420) | $4.00 | outranked for space |
| take off | run capacitor ($24.00) | $3.33 | outranked for space |
| take off | inverter board ($148) | $3.22 | outranked for space |
| take off | thermistor ($18.00) | $3.18 | outranked for space |
| take off | air duct seal ($14.00) | $3.08 | outranked for space |
| take off | lid switch ($19.00) | $3.04 | outranked for space |
| take off | motor coupler ($13.00) | $2.92 | outranked for space |
| take off | user interface board ($96.00) | $2.88 | outranked for space |
| take off | shift actuator ($64.00) | $2.58 | outranked for space |
Keep aboard: 49 parts. For tomorrow's calls: main control board, water inlet valve, drive belt, water inlet valve, thermal fuse, circulation pump, defrost heater, spray arm, door latch, door gasket, idler pulley, ice maker assembly, pressure switch, water inlet valve, main control board, cycling thermostat, detergent dispenser, inlet screen filter. Stock for unplanned calls: dishwasher 7, furnace 5, range 6, refrigerator 8, washer 5.
8 calls tomorrow; the board and the map show the route.
Truck V17 · T17, mid generalist, certified
89 of 90 space units · $2,939 of stock aboard · put on 1, take off 2, keep 66
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | drive motor ($128) | $12.86 | spare for unplanned calls |
| take off | drain hose ($19.00) | $2.34 | outranked for space |
| take off | tub gasket ($27.00) | $2.27 | outranked for space |
Keep aboard: 66 parts. For tomorrow's calls: drive belt, idler pulley, drum rollers, heating element, thermal fuse, cycling thermostat, gas valve coils, rear drum seal, igniter, motor pulley. Stock for unplanned calls: dishwasher 21, dryer 10, furnace 6, range 6, refrigerator 8, washer 5.
6 calls tomorrow; the board and the map show the route.
Truck V18 · T18, mid generalist, certified
90 of 90 space units · $3,322 of stock aboard · put on 3, take off 1, keep 63
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | oven door gasket ($28.00) | $34.48 | call 158883 22%, spare for unplanned calls $0.87 |
| take off | blower motor ($310) | $5.55 | outranked for space |
| put on | bake element ($42.00) | $0.97 | spare for unplanned calls $1.32 |
| put on | drain pump ($49.00) | $0.37 | spare for unplanned calls $2.40 |
Keep aboard: 63 parts. For tomorrow's calls: door hinge, evaporator fan motor, condenser fan motor, start relay, door latch assembly, door hinge receiver. Stock for unplanned calls: dishwasher 5, dryer 10, furnace 10, range 8, refrigerator 19, washer 5.
2 calls tomorrow; the board and the map show the route.
Truck V19 · T19, senior specialist, certified
66 of 90 space units · $2,617 of stock aboard · put on 0, take off 0, keep 43
No change to the load tonight.
Keep aboard: 43 parts. For tomorrow's calls: main control board, limit switch, oven igniter, bake element, flame sensor, oven relay board, run capacitor, pressure switch, surface burner switch, blower motor, main control board, gas safety valve, thermal cutoff, touch control panel, power terminal block. Stock for unplanned calls: furnace 15, range 13.
9 calls tomorrow; the board and the map show the route.
Truck V20 · T20, junior generalist
90 of 90 space units · $3,403 of stock aboard · put on 0, take off 0, keep 54
No change to the load tonight.
Keep aboard: 54 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 11, range 11, refrigerator 8, washer 7.
0 calls tomorrow; the board and the map show the route.
Truck V21 · T21, mid generalist, certified
90 of 90 space units · $2,931 of stock aboard · put on 10, take off 10, keep 59
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | drain pump ($49.00) | $170 | call 36048 53%, call 143838 49%, spare for unplanned calls $3.00 |
| put on | circulation pump ($138) | $59.78 | call 102389 34%, spare for unplanned calls $2.48 |
| put on | spray arm ($22.00) | $42.48 | call 102389 24%, spare for unplanned calls $1.66 |
| put on | filter assembly ($34.00) | $37.22 | call 102389 15%, call 36048 5%, spare for unplanned calls $0.73 |
| put on | drain hose ($19.00) | $22.34 | call 36048 9%, call 143838 5% |
| put on | motor control board ($132) | $19.82 | call 106379 9% |
| put on | check valve ($13.00) | $13.62 | spare for unplanned calls |
| put on | detergent dispenser ($46.00) | $8.60 | call 102389 6% |
| put on | door gasket ($31.00) | $7.52 | spare for unplanned calls $2.32 |
| put on | wash arm mount ($18.00) | $7.42 | spare for unplanned calls |
| take off | evaporator fan motor ($64.00) | $5.04 | outranked for space |
| take off | condenser fan motor ($58.00) | $4.73 | outranked for space |
| take off | ice maker assembly ($112) | $4.64 | outranked for space |
| take off | door gasket ($69.00) | $3.88 | outranked for space |
| take off | main control board ($189) | $3.54 | outranked for space |
| take off | water filter housing ($58.00) | $2.35 | outranked for space |
| take off | defrost drain heater ($16.00) | $2.31 | outranked for space |
| take off | door switch ($15.00) | $2.30 | outranked for space |
| take off | air duct seal ($14.00) | $2.30 | outranked for space |
| take off | door hinge cam ($17.00) | $2.19 | outranked for space |
Keep aboard: 59 parts. For tomorrow's calls: heating element, main control board, door lock, door hinge, main control board, cycling thermostat, thermal fuse, gas valve coils, oven door gasket, igniter, water inlet valve, pressure switch, idler pulley, door latch assembly, door hinge receiver. Stock for unplanned calls: dishwasher 4, dryer 13, furnace 7, range 5, refrigerator 4, washer 11.
8 calls tomorrow; the board and the map show the route.
Truck V22 · T22, senior specialist, certified
90 of 90 space units · $3,403 of stock aboard · put on 0, take off 0, keep 62
No change to the load tonight.
Keep aboard: 62 parts. For tomorrow's calls: main control board, drain pump, door latch, water inlet valve, circulation pump, door gasket, spray arm, float switch, drain hose, tub gasket. Stock for unplanned calls: dishwasher 14, furnace 17, range 21.
9 calls tomorrow; the board and the map show the route.
Truck V23 · T23, senior generalist, certified
90 of 90 space units · $2,800 of stock aboard · put on 10, take off 8, keep 57
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | heating element ($46.00) | $87.16 | call 138488 26%, call 135291 24%, spare for unplanned calls $2.86 |
| put on | door boot seal ($72.00) | $67.16 | call 114512 41%, spare for unplanned calls $1.72 |
| put on | drum rollers ($24.00) | $37.95 | call 90448 11%, call 137142 9%, spare for unplanned calls $2.49 |
| put on | rear drum seal ($16.00) | $21.98 | call 135291 10%, spare for unplanned calls $0.71 |
| put on | fill hoses ($26.00) | $17.46 | call 114512 11%, spare for unplanned calls $0.69 |
| put on | motor pulley ($17.00) | $16.27 | call 137142 5% |
| put on | high-limit thermostat ($23.00) | $13.25 | spare for unplanned calls $0.54 |
| put on | lint screen housing ($33.00) | $10.93 | spare for unplanned calls |
| put on | user control panel ($109) | $4.59 | spare for unplanned calls |
| put on | door switch ($16.00) | $3.65 | spare for unplanned calls |
| take off | sealed-system compressor ($420) | $3.58 | outranked for space |
| take off | filter assembly ($34.00) | $3.54 | outranked for space |
| take off | thermistor ($18.00) | $2.34 | outranked for space |
| take off | door switch ($15.00) | $2.32 | outranked for space |
| take off | air duct seal ($14.00) | $2.31 | outranked for space |
| take off | defrost drain heater ($16.00) | $2.31 | outranked for space |
| take off | compressor grommets ($9.00) | $2.26 | outranked for space |
| take off | run capacitor ($24.00) | $2.16 | outranked for space |
Keep aboard: 57 parts. For tomorrow's calls: drive belt, main control board, idler pulley, cycling thermostat, door gasket, ice maker assembly, thermal fuse, water inlet valve, gas valve coils, door latch, drain pump, water inlet valve, float switch, water inlet valve, circulation pump, main control board, tub gasket, hose clamp kit, ice level arm. Stock for unplanned calls: dishwasher 11, dryer 2, furnace 5, range 6, refrigerator 9, washer 5.
8 calls tomorrow; the board and the map show the route.
Truck V24 · T24, mid generalist
89 of 90 space units · $3,229 of stock aboard · put on 1, take off 1, keep 58
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | tub bearing kit ($95.00) | $4.97 | spare for unplanned calls $1.48 |
| take off | inducer motor ($230) | $4.78 | outranked for space |
Keep aboard: 58 parts. For tomorrow's calls: door boot seal, water inlet valve, drain pump, fill hoses, pressure switch, main control board. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 8, range 7, refrigerator 8, washer 12.
3 calls tomorrow; the board and the map show the route.
Truck V25 · T25, junior specialist
89 of 90 space units · $2,686 of stock aboard · put on 0, take off 0, keep 57
No change to the load tonight.
Keep aboard: 57 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 17, dryer 20, washer 20.
0 calls tomorrow; the board and the map show the route.
Truck V26 · T26, junior generalist
81 of 90 space units · $3,257 of stock aboard · put on 0, take off 0, keep 48
No change to the load tonight.
Keep aboard: 48 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 8, range 7, refrigerator 8, washer 8.
0 calls tomorrow; the board and the map show the route.
Truck V27 · T27, junior specialist
86 of 90 space units · $2,889 of stock aboard · put on 0, take off 0, keep 59
No change to the load tonight.
Keep aboard: 59 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 19, range 21, refrigerator 19.
0 calls tomorrow; the board and the map show the route.
Truck V28 · T28, junior specialist
86 of 90 space units · $2,764 of stock aboard · put on 0, take off 0, keep 60
No change to the load tonight.
Keep aboard: 60 parts. For tomorrow's calls: drive belt, thermal fuse, door switch, idler pulley, main control board, drum rollers. Stock for unplanned calls: dryer 17, range 19, refrigerator 18.
2 calls tomorrow; the board and the map show the route.
Truck V29 · T29, mid generalist, certified
89 of 90 space units · $3,045 of stock aboard · put on 2, take off 2, keep 67
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | drum rollers ($24.00) | $60.63 | call 156312 36%, spare for unplanned calls $2.80 |
| put on | drum glide bearings ($14.00) | $4.57 | spare for unplanned calls |
| take off | water filter housing ($58.00) | $2.39 | outranked for space |
| take off | touch control panel ($142) | $2.31 | outranked for space |
Keep aboard: 67 parts. For tomorrow's calls: idler pulley, drive belt, thermal fuse. Stock for unplanned calls: dishwasher 10, dryer 7, furnace 7, range 9, refrigerator 18, washer 13.
1 calls tomorrow; the board and the map show the route.
Truck V30 · T30, junior generalist
87 of 90 space units · $3,334 of stock aboard · put on 0, take off 0, keep 52
No change to the load tonight.
Keep aboard: 52 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 8, range 7, refrigerator 8, washer 12.
0 calls tomorrow; the board and the map show the route.
The plan for Sat 31 Oct invented
AI at booking: Claude coded all 137 bookings?
126 read 70% sure or more were coded at once. 11 were unsure, so Claude asked each customer one question: 9 answers settled the code, and 2 go to the call center. Each unsure call is below, and wears a yellow corner on the board.
Furnace: “The heating system starts then stops since yesterday”
Claude read Short cycling 60%
It asked: “When it turns on, what happens next?”
- Shuts off after a few minutes
- Blows air but no heat
- Loud banging or grinding
Coded Short cycling · T19 at 12:36
Dishwasher: “My dishwasher is acting up and not working right”
Claude read Will not start 20%
It asked: “What is the main problem you are seeing with the dishwasher?”
- Water is leaking
- Dishes are not getting clean
- Water will not drain
- Dishes are not drying
Coded Not cleaning · T22 at 12:55
First guess would load main control board, door latch, thermal fuse
Now loads circulation pump, spray arm, water inlet valve
Dishwasher: “My dishwasher has no lights at all”
Claude read Will not start 60%
It asked: “What happens when you press the start button?”
- Nothing happens at all
- Water leaks out
- Water stays in the tub
Coded Will not start · T12 at 14:22
Furnace: “The heating system stopped working properly since yesterday”
Claude read No heat 20%
It asked: “What is the heating system doing wrong right now?”
- No heat is coming out
- Only the fan runs
- Making a loud noise
- Won't turn on at all
Coded Will not start · T04 at 08:12
First guess would load hot surface igniter, flame sensor, main control board
Now loads main control board, pressure switch, limit switch
Washer: “My washer is acting up and not working right since yesterday”
Claude read Will not start 20%
It asked: “What is the washer doing wrong?”
- Water is leaking out
- It is loud or shaking
- Water stays in the drum
- It will not start at all
Coded Leaking water · T15 at 10:56
First guess would load door lock, main control board, pressure switch
Now loads door boot seal, water inlet valve, drain pump
Range: “The range takes forever to bake since yesterday”
Claude read Temperature off 55%
It asked: “Since yesterday, does the range heat up but cook slowly?”
- Heats up but very slowly
- Barely heats at all
- Burner takes ages to light
Coded Temperature off · T27 at 11:39
Dryer: “The clothes dryer stopped working properly”
Claude read Will not start 20%
It asked: “What exactly is the dryer doing wrong?”
- It makes a loud noise
- It runs but produces no heat
- It won't start at all
- It takes too long to dry clothes
Still unsure: the call center rings the customer · T16 at 16:03
Washer: “The washing machine stopped working properly”
Claude read Will not start 15%
It asked: “What is the washing machine doing wrong?”
- Water is leaking out
- It is loud or shaking
- Water stays in the drum
- It will not start at all
Coded Leaking water · T16 at 10:22
First guess would load main control board, door lock, motor control board
Now loads door boot seal, drain pump, water inlet valve
Furnace: “My furnace stopped working properly since yesterday”
Claude read No heat 20%
It asked: “What is the furnace doing wrong right now?”
- No heat is coming out
- Only the fan runs
- Making a loud noise
- Won't turn on at all
Still unsure: the call center rings the customer · T02 at 08:28
Furnace: “The heating system starts then stops”
Claude read Short cycling 60%
It asked: “When it turns on, what happens next?”
- Shuts off after a few minutes
- Blows air but no heat
- Loud banging or grinding
Coded Short cycling · T21 at 14:09
Washer: “The washing machine is acting up and not working right since yesterday”
Claude read Will not start 20%
It asked: “What is the washing machine doing wrong?”
- Water is leaking out
- It is loud or shaking
- Water stays in the drum
- It will not start at all
Coded Loud or shaking · T11 at 09:31
First guess would load door lock, main control board, pressure switch
Now loads shock absorbers, tub bearing kit, drive belt
To do before 08:00
Parts room · tonight · 15
- Truck V03 (T03): put on 5, take off 7
- Truck V16 (T16): put on 17, take off 15
- Truck V07 (T07): put on 16, take off 11
- Truck V23 (T23): put on 8, take off 10
- Truck V21 (T21): put on 11, take off 7
- Truck V05 (T05): put on 9, take off 8
- Truck V08 (T08): put on 5, take off 3
- Truck V29 (T29): put on 4, take off 3
- Truck V01 (T01): put on 2, take off 1
- Truck V12 (T12): put on 7, take off 6
- Truck V24 (T24): put on 4, take off 3
- Truck V09 (T09): put on 4, take off 4
- Truck V13 (T13): put on 1, take off 3
- Truck V02 (T02): put on 1, take off 1
- Truck V25 (T25): put on 1, take off 0
Call center · before 08:00 · 2
- AICall back about call 86254: Claude's question did not settle it
- AICall back about call 110623: Claude's question did not settle it
Buyer · this week · 3
- Expedite main control board: 10.5 calls expected before it ships
- Expedite blower wheel: 7.4 calls expected before it ships
- Expedite tub spider arm: 1.6 calls expected before it ships
07:00 and after: what changed
- No sick calls and no breakdowns on this day.
- 11 calls changed priority on the day, 7 of them escalated to urgent (▲ on the board).
Routes and the board
First-visit chance: under 50% 50% 70% 80% 90%+ · Claude asked · moved · added on the day · part missing · ▲ escalated
Load sheet?
Truck V01 · T01, mid generalist
90 of 90 space units · $3,297 of stock aboard · put on 2, take off 1, keep 59
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | ice maker assembly ($112) | $71.94 | call 37962 43%, spare for unplanned calls $2.40 |
| take off | blower wheel ($96.00) | $2.58 | outranked for space |
| put on | water filter housing ($58.00) | $2.25 | spare for unplanned calls |
Keep aboard: 59 parts. For tomorrow's calls: water inlet valve, drum rollers, idler pulley, drive belt, rear drum seal, main control board, ice level arm. Stock for unplanned calls: dishwasher 6, dryer 7, furnace 12, range 8, refrigerator 9, washer 10.
2 calls tomorrow; the board and the map show the route.
Truck V02 · T02, senior specialist, certified
89 of 90 space units · $3,257 of stock aboard · put on 1, take off 1, keep 59
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | tub gasket ($27.00) | $4.81 | spare for unplanned calls |
| take off | tub bearing kit ($95.00) | $3.43 | outranked for space |
Keep aboard: 59 parts. For tomorrow's calls: circulation pump, main control board, limit switch, pressure switch, spray arm, water inlet valve, flame sensor, main control board, door gasket, run capacitor, blower motor, hot surface igniter, door latch, gas valve, float switch, detergent dispenser, wash arm mount, chopper blade, blower relay. Stock for unplanned calls: dishwasher 11, furnace 11, washer 18.
8 calls tomorrow; the board and the map show the route.
Truck V03 · T03, mid generalist
90 of 90 space units · $2,939 of stock aboard · put on 5, take off 7, keep 60
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | inducer motor ($230) | $209 | call 126194 44%, call 30643 42%, call 37732 40%, spare for unplanned calls $3.01 |
| put on | blower motor ($310) | $138 | call 30643 29%, call 126194 28%, call 37732 26%, spare for unplanned calls $3.82 |
| put on | blower motor mount ($22.00) | $21.81 | call 37732 5% |
| put on | blower wheel ($96.00) | $21.20 | spare for unplanned calls $0.73 |
| put on | rollout switch ($16.00) | $6.65 | spare for unplanned calls $0.82 |
| take off | ice maker assembly ($112) | $4.49 | outranked for space |
| take off | circulation pump ($138) | $4.19 | outranked for space |
| take off | door gasket ($69.00) | $3.77 | outranked for space |
| take off | main control board ($189) | $3.45 | outranked for space |
| take off | filter assembly ($34.00) | $2.65 | outranked for space |
| take off | drain hose ($19.00) | $2.34 | outranked for space |
| take off | water filter housing ($58.00) | $2.33 | outranked for space |
Keep aboard: 60 parts. For tomorrow's calls: drum rollers, idler pulley, run capacitor, drive belt, rear drum seal, thermal fuse. Stock for unplanned calls: dishwasher 17, dryer 7, furnace 9, range 8, refrigerator 8, washer 5.
5 calls tomorrow; the board and the map show the route.
Truck V04 · T04, mid specialist
90 of 90 space units · $3,215 of stock aboard · put on 0, take off 0, keep 62
No change to the load tonight.
Keep aboard: 62 parts. For tomorrow's calls: main control board, run capacitor, main control board, blower motor, heating element, surface burner switch, main control board, circulation pump, pressure switch, spray arm, oven relay board, limit switch, thermal cutoff, touch control panel, water inlet valve, power terminal block, filter assembly, blower door switch, rollout switch, pressure switch hose, high-limit thermostat. Stock for unplanned calls: dishwasher 15, furnace 12, range 14.
8 calls tomorrow; the board and the map show the route.
Truck V05 · T05, senior generalist, certified
90 of 90 space units · $3,141 of stock aboard · put on 9, take off 8, keep 53
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | door boot seal ($72.00) | $72.28 | call 92418 41%, spare for unplanned calls $1.75 |
| put on | door gasket ($69.00) | $41.52 | call 37201 14%, call 49382 11%, spare for unplanned calls $1.71 |
| put on | ice maker assembly ($112) | $23.09 | call 37201 12%, spare for unplanned calls $2.40 |
| put on | detergent dispenser ($37.00) | $15.61 | call 48379 7% |
| put on | defrost drain heater ($16.00) | $8.41 | spare for unplanned calls |
| put on | main control board ($189) | $7.58 | spare for unplanned calls $1.48 |
| put on | motor pulley ($17.00) | $7.00 | spare for unplanned calls |
| put on | water filter housing ($58.00) | $5.99 | spare for unplanned calls |
| take off | blower motor ($310) | $5.25 | outranked for space |
| take off | inducer motor ($230) | $4.58 | outranked for space |
| take off | oven door gasket ($28.00) | $2.87 | outranked for space |
| put on | door hinge cam ($17.00) | $2.72 | spare for unplanned calls |
| take off | chopper blade ($15.00) | $2.43 | outranked for space |
| take off | door latch assembly ($52.00) | $2.35 | outranked for space |
| take off | blower motor mount ($22.00) | $2.34 | outranked for space |
| take off | inducer gasket ($11.00) | $2.31 | outranked for space |
| take off | door hinge receiver ($15.00) | $2.30 | outranked for space |
Keep aboard: 53 parts. For tomorrow's calls: water inlet valve, defrost thermostat, drive belt, water inlet valve, defrost heater, drain pump, idler pulley, cycling thermostat, drive belt, door lock, heating element, main control board, pressure switch, drive motor, fill hoses, gas valve coils, drum rollers, thermal fuse, rear drum seal, inlet screen filter. Stock for unplanned calls: dishwasher 4, dryer 9, furnace 5, range 6, refrigerator 2, washer 7.
7 calls tomorrow; the board and the map show the route.
Truck V06 · T06, junior generalist
81 of 90 space units · $3,257 of stock aboard · put on 0, take off 0, keep 48
No change to the load tonight.
Keep aboard: 48 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 8, range 7, refrigerator 8, washer 8.
0 calls tomorrow; the board and the map show the route.
Truck V07 · T07, senior generalist, certified
90 of 90 space units · $2,664 of stock aboard · put on 16, take off 11, keep 51
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | door boot seal ($72.00) | $66.15 | call 104815 40%, spare for unplanned calls $1.85 |
| put on | drain pump ($54.00) | $42.71 | call 104815 25%, spare for unplanned calls $3.59 |
| put on | fill hoses ($26.00) | $12.43 | call 104815 8%, spare for unplanned calls $0.74 |
| put on | drain hose ($19.00) | $11.72 | call 131804 7% |
| put on | filter assembly ($34.00) | $9.12 | spare for unplanned calls $0.67 |
| put on | spray arm ($22.00) | $8.72 | spare for unplanned calls $1.51 |
| put on | start switch ($18.00) | $7.74 | spare for unplanned calls |
| take off | door gasket ($69.00) | $7.37 | outranked for space |
| put on | flame sensor ($19.00) | $6.57 | spare for unplanned calls |
| put on | vent fan motor ($38.00) | $6.46 | spare for unplanned calls |
| put on | tub gasket ($27.00) | $5.89 | spare for unplanned calls |
| put on | rinse aid dispenser ($29.00) | $5.83 | spare for unplanned calls |
| take off | blower motor ($310) | $5.52 | outranked for space |
| put on | hose clamp kit ($8.00) | $5.48 | spare for unplanned calls |
| put on | check valve ($13.00) | $5.24 | spare for unplanned calls |
| put on | door catch ($9.00) | $4.92 | spare for unplanned calls |
| put on | timer ($82.00) | $4.90 | spare for unplanned calls |
| take off | inducer motor ($230) | $4.79 | outranked for space |
| take off | bake element ($42.00) | $3.52 | outranked for space |
| put on | element terminal kit ($11.00) | $3.50 | spare for unplanned calls |
| take off | oven relay board ($88.00) | $2.55 | outranked for space |
| take off | thermal cutoff ($17.00) | $2.53 | outranked for space |
| take off | gas safety valve ($96.00) | $2.48 | outranked for space |
| take off | inducer gasket ($11.00) | $2.33 | outranked for space |
| take off | touch control panel ($142) | $2.28 | outranked for space |
| take off | power terminal block ($24.00) | $2.27 | outranked for space |
| take off | element terminal block ($14.00) | $2.25 | outranked for space |
Keep aboard: 51 parts. For tomorrow's calls: thermal fuse, main control board, drain pump, heating element, ice maker assembly, heating element, door gasket, water inlet valve, cycling thermostat, door switch, gas valve coils, float switch, water inlet valve, circulation pump, igniter, water inlet valve, drive belt, main control board. Stock for unplanned calls: dishwasher 5, dryer 6, furnace 5, range 6, refrigerator 8, washer 3.
8 calls tomorrow; the board and the map show the route.
Truck V08 · T08, mid generalist
90 of 90 space units · $3,104 of stock aboard · put on 5, take off 3, keep 64
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | heating element ($44.00) | $99.72 | call 78341 60%, spare for unplanned calls $2.56 |
| put on | high-limit thermostat ($22.00) | $10.12 | call 78341 7% |
| put on | rinse aid dispenser ($29.00) | $6.65 | call 78341 5% |
| put on | vent fan motor ($38.00) | $5.98 | spare for unplanned calls |
| take off | condenser fan motor ($58.00) | $4.39 | outranked for space |
| take off | door gasket ($69.00) | $3.64 | outranked for space |
| put on | pressure switch hose ($9.00) | $3.37 | spare for unplanned calls $0.60 |
| take off | shift actuator ($64.00) | $2.20 | outranked for space |
Keep aboard: 64 parts. For tomorrow's calls: door hinge, idler pulley, drum rollers, drive belt, inducer motor, blower motor, oven door gasket, door latch assembly, main control board, door hinge receiver, run capacitor, blower motor mount. Stock for unplanned calls: dishwasher 3, dryer 12, furnace 6, range 12, refrigerator 11, washer 8.
8 calls tomorrow; the board and the map show the route.
Truck V09 · T09, mid generalist, certified
90 of 90 space units · $3,337 of stock aboard · put on 4, take off 4, keep 58
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | door gasket ($69.00) | $24.21 | call 27498 15%, spare for unplanned calls $1.84 |
| put on | water filter housing ($58.00) | $7.62 | call 27498 6% |
| put on | evaporator fan motor ($64.00) | $5.49 | spare for unplanned calls $2.94 |
| put on | condenser fan motor ($58.00) | $3.72 | spare for unplanned calls $2.64 |
| take off | tub bearing kit ($95.00) | $3.55 | outranked for space |
| take off | oven door gasket ($28.00) | $2.96 | outranked for space |
| take off | motor control board ($132) | $2.35 | outranked for space |
| take off | suspension springs ($21.00) | $2.28 | outranked for space |
Keep aboard: 58 parts. For tomorrow's calls: inducer motor, water inlet valve, blower motor, defrost heater, ice maker assembly, run capacitor. Stock for unplanned calls: dishwasher 8, dryer 12, furnace 10, range 8, refrigerator 3, washer 11.
2 calls tomorrow; the board and the map show the route.
Truck V10 · T10, junior generalist
81 of 90 space units · $3,257 of stock aboard · put on 0, take off 0, keep 48
No change to the load tonight.
Keep aboard: 48 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 8, range 7, refrigerator 8, washer 8.
0 calls tomorrow; the board and the map show the route.
Truck V11 · T11, mid generalist, certified
89 of 90 space units · $3,156 of stock aboard · put on 0, take off 0, keep 61
No change to the load tonight.
Keep aboard: 61 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 6, dryer 14, furnace 10, range 9, refrigerator 5, washer 17.
0 calls tomorrow; the board and the map show the route.
Truck V12 · T12, senior generalist, certified
90 of 90 space units · $2,971 of stock aboard · put on 7, take off 6, keep 64
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | drive motor ($128) | $18.63 | call 15380 5% |
| put on | wiring harness ($44.00) | $14.68 | call 86436 8% |
| put on | fill hoses ($26.00) | $12.14 | call 86436 7%, spare for unplanned calls $0.71 |
| put on | coin trap filter ($14.00) | $8.02 | spare for unplanned calls |
| put on | drain hose ($22.00) | $7.53 | call 102708 5%, spare for unplanned calls $0.56 |
| take off | tub bearing kit ($95.00) | $6.66 | outranked for space |
| put on | detergent dispenser ($37.00) | $5.24 | spare for unplanned calls |
| take off | ice maker assembly ($112) | $4.55 | outranked for space |
| take off | touch control panel ($142) | $4.11 | outranked for space |
| take off | main control board ($189) | $3.49 | outranked for space |
| put on | user control panel ($109) | $3.33 | spare for unplanned calls |
| take off | suspension springs ($21.00) | $2.86 | outranked for space |
| take off | ice level arm ($12.00) | $2.22 | outranked for space |
Keep aboard: 64 parts. For tomorrow's calls: drive belt, idler pulley, surface burner switch, main control board, drain pump, temperature sensor, water inlet valve, pressure switch, main control board, drum rollers, spark module, door latch, main control board, thermal fuse, motor pulley, oven door gasket. Stock for unplanned calls: dishwasher 11, dryer 8, furnace 5, range 14, refrigerator 4, washer 6.
8 calls tomorrow; the board and the map show the route.
Truck V13 · T13, senior specialist, certified
89 of 90 space units · $3,412 of stock aboard · put on 1, take off 3, keep 57
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | drive motor ($175) | $27.26 | call 81967 17%, spare for unplanned calls $0.89 |
| take off | bake element ($42.00) | $3.62 | outranked for space |
| take off | oven door gasket ($28.00) | $3.06 | outranked for space |
| take off | burner cap set ($32.00) | $2.25 | outranked for space |
Keep aboard: 57 parts. For tomorrow's calls: main control board, hot surface igniter, flame sensor, run capacitor, blower motor, limit switch, door boot seal, gas valve, pressure switch, drain pump, drive belt, door lock, water inlet valve, rollout switch, igniter harness, main control board, blower wheel. Stock for unplanned calls: furnace 10, range 15, washer 15.
8 calls tomorrow; the board and the map show the route.
Truck V14 · T14, junior generalist
81 of 90 space units · $3,257 of stock aboard · put on 0, take off 0, keep 48
No change to the load tonight.
Keep aboard: 48 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 8, range 7, refrigerator 8, washer 8.
0 calls tomorrow; the board and the map show the route.
Truck V15 · T15, mid specialist, certified
84 of 90 space units · $2,819 of stock aboard · put on 0, take off 0, keep 49
No change to the load tonight.
Keep aboard: 49 parts. For tomorrow's calls: drain pump, door lock, main control board, drive belt, door boot seal, condenser fan motor, water inlet valve, drive motor, pressure switch, water inlet valve, defrost heater, door gasket, start relay, ice maker assembly, main control board, lid switch, detergent dispenser, drain hose, sealed-system compressor, tub seal, coin trap filter, drain pan, inverter board. Stock for unplanned calls: refrigerator 15, washer 11.
7 calls tomorrow; the board and the map show the route.
Truck V16 · T16, senior generalist, certified
90 of 90 space units · $3,052 of stock aboard · put on 17, take off 15, keep 50
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | door boot seal ($72.00) | $76.60 | call 95618 43%, spare for unplanned calls $2.00 |
| put on | oven door gasket ($28.00) | $19.05 | call 84237 12%, spare for unplanned calls $1.09 |
| put on | main control board ($189) | $17.26 | call 64315 6%, spare for unplanned calls $1.70 |
| put on | drain hose ($22.00) | $12.36 | call 152943 5%, spare for unplanned calls $0.64 |
| put on | lid switch ($19.00) | $9.27 | call 114933 5% |
| put on | door hinge cam ($17.00) | $8.15 | spare for unplanned calls |
| put on | rear drum seal ($16.00) | $7.94 | spare for unplanned calls $0.79 |
| put on | coin trap filter ($14.00) | $7.82 | spare for unplanned calls |
| put on | start switch ($18.00) | $7.77 | spare for unplanned calls |
| put on | air duct seal ($14.00) | $6.92 | spare for unplanned calls |
| put on | motor control board ($132) | $6.04 | spare for unplanned calls |
| put on | user interface board ($96.00) | $5.95 | spare for unplanned calls |
| put on | convection fan motor ($79.00) | $5.88 | spare for unplanned calls |
| put on | shock absorbers ($33.00) | $5.43 | spare for unplanned calls $1.86 |
| put on | oven thermostat ($64.00) | $5.29 | spare for unplanned calls |
| take off | heating element ($44.00) | $4.91 | outranked for space |
| take off | drain pump ($49.00) | $4.86 | outranked for space |
| put on | timer ($82.00) | $4.51 | spare for unplanned calls |
| take off | circulation pump ($138) | $4.30 | outranked for space |
| take off | door gasket ($31.00) | $4.21 | outranked for space |
| take off | drain pan ($32.00) | $3.88 | outranked for space |
| take off | spray arm ($22.00) | $3.58 | outranked for space |
| take off | water filter housing ($58.00) | $3.02 | outranked for space |
| put on | door catch ($9.00) | $2.93 | spare for unplanned calls |
| take off | filter assembly ($34.00) | $2.68 | outranked for space |
| take off | high-limit thermostat ($22.00) | $2.35 | outranked for space |
| take off | vent fan motor ($38.00) | $2.32 | outranked for space |
| take off | check valve ($13.00) | $2.32 | outranked for space |
| take off | wash arm mount ($18.00) | $2.30 | outranked for space |
| take off | detergent dispenser ($46.00) | $2.26 | outranked for space |
| take off | rinse aid dispenser ($29.00) | $2.25 | outranked for space |
| take off | user control panel ($109) | $2.18 | outranked for space |
Keep aboard: 50 parts. For tomorrow's calls: defrost thermostat, drain pump, defrost heater, temperature sensor, main control board, door lock, thermal fuse, door gasket, door switch, main control board, heating element, cycling thermostat, pressure switch, water inlet valve, gas valve coils, high-limit thermostat, drive belt, fill hoses. Stock for unplanned calls: dishwasher 5, dryer 5, furnace 5, range 4, refrigerator 9, washer 4.
8 calls tomorrow; the board and the map show the route.
Truck V17 · T17, mid generalist, certified
89 of 90 space units · $2,939 of stock aboard · put on 0, take off 0, keep 67
No change to the load tonight.
Keep aboard: 67 parts. For tomorrow's calls: drive belt, idler pulley, drum rollers, thermal fuse, heating element, main control board, heating element, igniter, rear drum seal, gas valve coils, motor pulley, cycling thermostat, high-limit thermostat. Stock for unplanned calls: dishwasher 18, dryer 11, furnace 6, range 6, refrigerator 8, washer 5.
5 calls tomorrow; the board and the map show the route.
Truck V18 · T18, mid generalist, certified
90 of 90 space units · $3,322 of stock aboard · put on 0, take off 0, keep 66
No change to the load tonight.
Keep aboard: 66 parts. For tomorrow's calls: door hinge, defrost thermostat, defrost heater, door gasket, oven door gasket, door latch assembly, door hinge receiver. Stock for unplanned calls: dishwasher 6, dryer 10, furnace 10, range 9, refrigerator 19, washer 5.
2 calls tomorrow; the board and the map show the route.
Truck V19 · T19, senior specialist, certified
66 of 90 space units · $2,617 of stock aboard · put on 0, take off 0, keep 43
No change to the load tonight.
Keep aboard: 43 parts. For tomorrow's calls: run capacitor, blower motor, main control board, flame sensor, surface burner switch, main control board, limit switch, hot surface igniter, bake element, oven igniter, spark module, pressure switch, blower wheel, thermal cutoff, gas valve, blower relay, gas safety valve, rollout switch, igniter harness. Stock for unplanned calls: furnace 9, range 15.
8 calls tomorrow; the board and the map show the route.
Truck V20 · T20, junior generalist
90 of 90 space units · $3,403 of stock aboard · put on 0, take off 0, keep 54
No change to the load tonight.
Keep aboard: 54 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 11, range 11, refrigerator 8, washer 7.
0 calls tomorrow; the board and the map show the route.
Truck V21 · T21, mid generalist, certified
90 of 90 space units · $3,012 of stock aboard · put on 11, take off 7, keep 62
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | evaporator fan motor ($64.00) | $59.70 | call 121403 33%, spare for unplanned calls $3.08 |
| put on | condenser fan motor ($58.00) | $57.17 | call 121403 31%, spare for unplanned calls $2.77 |
| put on | door gasket ($69.00) | $30.00 | call 12359 17%, spare for unplanned calls $1.93 |
| put on | main control board ($189) | $13.14 | call 12359 8%, spare for unplanned calls $1.67 |
| put on | air duct seal ($14.00) | $7.72 | call 12359 5% |
| put on | compressor grommets ($9.00) | $6.22 | spare for unplanned calls |
| put on | door switch ($15.00) | $5.53 | spare for unplanned calls |
| put on | door hinge cam ($17.00) | $5.00 | spare for unplanned calls |
| put on | fan blade ($11.00) | $4.91 | spare for unplanned calls |
| take off | circulation pump ($138) | $4.39 | outranked for space |
| take off | spray arm ($22.00) | $3.64 | outranked for space |
| put on | defrost drain heater ($16.00) | $3.11 | spare for unplanned calls |
| take off | filter assembly ($34.00) | $2.71 | outranked for space |
| take off | motor control board ($132) | $2.40 | outranked for space |
| take off | drain hose ($19.00) | $2.37 | outranked for space |
| take off | exhaust duct ($21.00) | $2.26 | outranked for space |
| take off | lint screen housing ($33.00) | $2.22 | outranked for space |
| put on | thermistor ($18.00) | $0.64 | spare for unplanned calls |
Keep aboard: 62 parts. For tomorrow's calls: door hinge, defrost heater, defrost thermostat, start relay, oven door gasket, door latch assembly, door hinge receiver. Stock for unplanned calls: dishwasher 11, dryer 17, furnace 7, range 5, refrigerator 1, washer 14.
3 calls tomorrow; the board and the map show the route.
Truck V22 · T22, senior specialist, certified
90 of 90 space units · $3,403 of stock aboard · put on 0, take off 0, keep 62
No change to the load tonight.
Keep aboard: 62 parts. For tomorrow's calls: circulation pump, main control board, spray arm, door gasket, water inlet valve, heating element, door latch, float switch, run capacitor, oven igniter, blower motor, bake element, main control board, filter assembly, main control board, gas safety valve, door spring kit, high-limit thermostat, thermal fuse, blower relay. Stock for unplanned calls: dishwasher 12, furnace 13, range 17.
9 calls tomorrow; the board and the map show the route.
Truck V23 · T23, senior generalist, certified
90 of 90 space units · $2,948 of stock aboard · put on 8, take off 10, keep 57
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | door gasket ($69.00) | $69.18 | call 155848 41%, spare for unplanned calls $1.64 |
| put on | drain hose ($22.00) | $36.99 | call 2152 15%, spare for unplanned calls $0.55 |
| put on | filter assembly ($34.00) | $29.49 | call 100848 15%, spare for unplanned calls $0.59 |
| put on | detergent dispenser ($37.00) | $28.78 | call 78144 9%, call 8589 9% |
| put on | main control board ($210) | $22.06 | call 2152 11%, spare for unplanned calls $2.55 |
| put on | drain hose ($19.00) | $10.87 | call 100848 7% |
| put on | air duct seal ($14.00) | $5.29 | spare for unplanned calls |
| take off | heating element ($46.00) | $4.83 | outranked for space |
| take off | drum rollers ($24.00) | $4.48 | outranked for space |
| take off | water filter housing ($58.00) | $3.62 | outranked for space |
| take off | tub gasket ($27.00) | $3.22 | outranked for space |
| put on | thermistor ($18.00) | $2.90 | spare for unplanned calls |
| take off | lid switch ($19.00) | $2.73 | outranked for space |
| take off | ice level arm ($12.00) | $2.70 | outranked for space |
| take off | rear drum seal ($16.00) | $2.70 | outranked for space |
| take off | high-limit thermostat ($23.00) | $2.52 | outranked for space |
| take off | motor pulley ($17.00) | $2.31 | outranked for space |
| take off | lint screen housing ($33.00) | $2.21 | outranked for space |
Keep aboard: 57 parts. For tomorrow's calls: drain pump, door boot seal, defrost thermostat, drain pump, defrost heater, water inlet valve, circulation pump, spray arm, evaporator fan motor, main control board, pressure switch, main control board, water inlet valve, chopper blade, wash arm mount. Stock for unplanned calls: dishwasher 13, dryer 7, furnace 5, range 6, refrigerator 7, washer 4.
7 calls tomorrow; the board and the map show the route.
Truck V24 · T24, mid generalist
90 of 90 space units · $3,178 of stock aboard · put on 4, take off 3, keep 56
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | drive motor ($175) | $30.51 | call 14911 18%, spare for unplanned calls $0.72 |
| put on | suspension springs ($21.00) | $6.66 | call 146257 5% |
| take off | ice maker assembly ($112) | $4.26 | outranked for space |
| put on | counterweight bolts ($12.00) | $3.95 | spare for unplanned calls |
| take off | circulation pump ($138) | $3.89 | outranked for space |
| put on | motor coupler ($13.00) | $3.22 | spare for unplanned calls |
| take off | blower motor mount ($22.00) | $2.37 | outranked for space |
Keep aboard: 56 parts. For tomorrow's calls: shock absorbers, tub bearing kit, drive belt, door lock, main control board, motor control board, drain pump, shift actuator. Stock for unplanned calls: dishwasher 8, dryer 8, furnace 7, range 7, refrigerator 7, washer 11.
2 calls tomorrow; the board and the map show the route.
Truck V25 · T25, junior specialist
90 of 90 space units · $2,705 of stock aboard · put on 1, take off 0, keep 57
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | flame sensor ($19.00) | $0.07 | spare for unplanned calls |
Keep aboard: 57 parts. For tomorrow's calls: drum rollers, idler pulley, drive belt, rear drum seal, blower wheel. Stock for unplanned calls: dishwasher 17, dryer 15, washer 20.
2 calls tomorrow; the board and the map show the route.
Truck V26 · T26, junior generalist
81 of 90 space units · $3,257 of stock aboard · put on 0, take off 0, keep 48
No change to the load tonight.
Keep aboard: 48 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 8, range 7, refrigerator 8, washer 8.
0 calls tomorrow; the board and the map show the route.
Truck V27 · T27, junior specialist
86 of 90 space units · $2,889 of stock aboard · put on 0, take off 0, keep 59
No change to the load tonight.
Keep aboard: 59 parts. For tomorrow's calls: door hinge, oven door gasket, door latch assembly, door hinge receiver. Stock for unplanned calls: dishwasher 19, range 17, refrigerator 19.
1 calls tomorrow; the board and the map show the route.
Truck V28 · T28, junior specialist
86 of 90 space units · $2,764 of stock aboard · put on 0, take off 0, keep 60
No change to the load tonight.
Keep aboard: 60 parts. For tomorrow's calls: none. Stock for unplanned calls: dryer 23, range 19, refrigerator 18.
0 calls tomorrow; the board and the map show the route.
Truck V29 · T29, mid generalist, certified
89 of 90 space units · $3,103 of stock aboard · put on 4, take off 3, keep 66
| Do | Part | Worth | Why |
|---|---|---|---|
| put on | oven door gasket ($28.00) | $31.37 | call 28715 11%, call 135173 9%, spare for unplanned calls $1.09 |
| put on | door latch assembly ($52.00) | $26.89 | call 28715 9%, call 135173 8% |
| put on | door hinge receiver ($15.00) | $23.20 | call 28715 9%, call 135173 6% |
| put on | bake element ($42.00) | $4.70 | spare for unplanned calls $1.66 |
| take off | door gasket ($31.00) | $4.38 | outranked for space |
| take off | fill hoses ($26.00) | $2.85 | outranked for space |
| take off | drain hose ($22.00) | $2.67 | outranked for space |
Keep aboard: 66 parts. For tomorrow's calls: door hinge, evaporator fan motor, condenser fan motor, start relay. Stock for unplanned calls: dishwasher 9, dryer 12, furnace 7, range 8, refrigerator 15, washer 11.
4 calls tomorrow; the board and the map show the route.
Truck V30 · T30, junior generalist
87 of 90 space units · $3,334 of stock aboard · put on 0, take off 0, keep 52
No change to the load tonight.
Keep aboard: 52 parts. For tomorrow's calls: none. Stock for unplanned calls: dishwasher 9, dryer 8, furnace 8, range 7, refrigerator 8, washer 12.
0 calls tomorrow; the board and the map show the route.
The proof · why it beats the current way
Sun 25 Oct, against the current way
Both on Claude's codes, with the same surprises.
| Measure | Staple | Current way | Difference |
|---|---|---|---|
| Fixed on the first visit | 85.8% | 74.4% | +11.4 points |
| Second visits | 23 | 42 | −19 |
| Drive minutes a call | 17.8 | 14.1 | +3.7 |
| Cost a call | $96.85 | $116 | −$18.88 |
| Calls rolled to tomorrow | 0 | 0 | +0 |
What it means: on this invented day the plan avoids 19 second visits. That is the method's gain on invented data, not a result: the same comparison on real history is the first thing to run.
Mon 26 Oct, against the current way
Both on Claude's codes, with the same surprises.
| Measure | Staple | Current way | Difference |
|---|---|---|---|
| Fixed on the first visit | 85.8% | 71.1% | +14.7 points |
| Second visits | 23 | 47 | −24 |
| Drive minutes a call | 18.3 | 14.0 | +4.4 |
| Cost a call | $95.85 | $121 | −$24.91 |
| Calls rolled to tomorrow | 0 | 0 | +0 |
What it means: on this invented day the plan avoids 24 second visits. That is the method's gain on invented data, not a result: the same comparison on real history is the first thing to run.
Tue 27 Oct, against the current way
Both on Claude's codes, with the same surprises.
| Measure | Staple | Current way | Difference |
|---|---|---|---|
| Fixed on the first visit | 82.6% | 69.5% | +13.0 points |
| Second visits | 30 | 46 | −16 |
| Drive minutes a call | 19.1 | 17.2 | +1.9 |
| Cost a call | $104 | $120 | −$16.59 |
| Calls rolled to tomorrow | 1 | 8 | −7 |
What it means: on this invented day the plan avoids 16 second visits. That is the method's gain on invented data, not a result: the same comparison on real history is the first thing to run.
Wed 28 Oct, against the current way
Both on Claude's codes, with the same surprises.
| Measure | Staple | Current way | Difference |
|---|---|---|---|
| Fixed on the first visit | 85.1% | 71.0% | +14.1 points |
| Second visits | 22 | 43 | −21 |
| Drive minutes a call | 17.3 | 14.0 | +3.3 |
| Cost a call | $94.91 | $119 | −$24.32 |
| Calls rolled to tomorrow | 0 | 0 | +0 |
What it means: on this invented day the plan avoids 21 second visits. That is the method's gain on invented data, not a result: the same comparison on real history is the first thing to run.
Thu 29 Oct, against the current way
Both on Claude's codes, with the same surprises.
| Measure | Staple | Current way | Difference |
|---|---|---|---|
| Fixed on the first visit | 82.7% | 68.9% | +13.7 points |
| Second visits | 29 | 52 | −23 |
| Drive minutes a call | 17.7 | 14.4 | +3.2 |
| Cost a call | $101 | $123 | −$22.85 |
| Calls rolled to tomorrow | 0 | 0 | +0 |
What it means: on this invented day the plan avoids 23 second visits. That is the method's gain on invented data, not a result: the same comparison on real history is the first thing to run.
Fri 30 Oct, against the current way
Both on Claude's codes, with the same surprises.
| Measure | Staple | Current way | Difference |
|---|---|---|---|
| Fixed on the first visit | 86.2% | 74.5% | +11.6 points |
| Second visits | 19 | 36 | −16 |
| Drive minutes a call | 16.9 | 13.0 | +3.9 |
| Cost a call | $92.00 | $113 | −$20.71 |
| Calls rolled to tomorrow | 0 | 0 | +0 |
What it means: on this invented day the plan avoids 16 second visits. That is the method's gain on invented data, not a result: the same comparison on real history is the first thing to run.
Sat 31 Oct, against the current way
Both on Claude's codes, with the same surprises.
| Measure | Staple | Current way | Difference |
|---|---|---|---|
| Fixed on the first visit | 88.8% | 70.1% | +18.7 points |
| Second visits | 15 | 41 | −26 |
| Drive minutes a call | 16.7 | 13.3 | +3.4 |
| Cost a call | $87.73 | $121 | −$33.64 |
| Calls rolled to tomorrow | 0 | 0 | +0 |
What it means: on this invented day the plan avoids 26 second visits. That is the method's gain on invented data, not a result: the same comparison on real history is the first thing to run.
T01 · mid generalist, truck V01
| Appliance | Fixes first time | Speed |
|---|---|---|
| dishwasher | 86% | 1.03 |
| dryer | 86% | 1.05 |
| furnace | 88% | 1.05 |
| range | 86% | 1.03 |
| refrigerator | 88% | 0.99 |
| washer | 86% | 1.03 |
Why it matters: each call goes to the technician with the lowest expected cost, so a specialist fast and sure on one appliance draws those calls even from farther away.
T02 · senior specialist, certified, truck V02
| Appliance | Fixes first time | Speed |
|---|---|---|
| dishwasher | 98% | 0.74 |
| furnace | 98% | 0.73 |
| washer | 95% | 0.73 |
Why it matters: each call goes to the technician with the lowest expected cost, so a specialist fast and sure on one appliance draws those calls even from farther away.
T03 · mid generalist, truck V03
| Appliance | Fixes first time | Speed |
|---|---|---|
| dishwasher | 88% | 0.95 |
| dryer | 85% | 0.97 |
| furnace | 89% | 1.03 |
| range | 84% | 1.04 |
| refrigerator | 86% | 1.01 |
| washer | 87% | 1.03 |
Why it matters: each call goes to the technician with the lowest expected cost, so a specialist fast and sure on one appliance draws those calls even from farther away.
T04 · mid specialist, truck V04
| Appliance | Fixes first time | Speed |
|---|---|---|
| dishwasher | 91% | 0.83 |
| furnace | 94% | 0.77 |
| range | 93% | 0.79 |
Why it matters: each call goes to the technician with the lowest expected cost, so a specialist fast and sure on one appliance draws those calls even from farther away.
T05 · senior generalist, certified, truck V05
| Appliance | Fixes first time | Speed |
|---|---|---|
| dishwasher | 93% | 0.94 |
| dryer | 93% | 0.94 |
| furnace | 94% | 0.87 |
| range | 91% | 0.87 |
| refrigerator | 91% | 0.94 |
| washer | 90% | 0.89 |
Why it matters: each call goes to the technician with the lowest expected cost, so a specialist fast and sure on one appliance draws those calls even from farther away.
T06 · junior generalist, truck V06
| Appliance | Fixes first time | Speed |
|---|---|---|
| dishwasher | 78% | 1.17 |
| dryer | 76% | 1.15 |
| furnace | 75% | 1.22 |
| range | 80% | 1.18 |
| refrigerator | 78% | 1.24 |
| washer | 79% | 1.16 |
Why it matters: each call goes to the technician with the lowest expected cost, so a specialist fast and sure on one appliance draws those calls even from farther away.
T07 · senior generalist, certified, truck V07
| Appliance | Fixes first time | Speed |
|---|---|---|
| dishwasher | 94% | 0.90 |
| dryer | 92% | 0.94 |
| furnace | 95% | 0.93 |
| range | 90% | 0.92 |
| refrigerator | 92% | 0.92 |
| washer | 90% | 0.88 |
Why it matters: each call goes to the technician with the lowest expected cost, so a specialist fast and sure on one appliance draws those calls even from farther away.
T08 · mid generalist, truck V08
| Appliance | Fixes first time | Speed |
|---|---|---|
| dishwasher | 85% | 0.98 |
| dryer | 88% | 0.95 |
| furnace | 86% | 0.98 |
| range | 88% | 0.95 |
| refrigerator | 86% | 0.97 |
| washer | 83% | 0.96 |
Why it matters: each call goes to the technician with the lowest expected cost, so a specialist fast and sure on one appliance draws those calls even from farther away.
T09 · mid generalist, certified, truck V09
| Appliance | Fixes first time | Speed |
|---|---|---|
| dishwasher | 86% | 0.97 |
| dryer | 84% | 1.01 |
| furnace | 83% | 1.01 |
| range | 87% | 1.00 |
| refrigerator | 86% | 1.01 |
| washer | 84% | 1.01 |
Why it matters: each call goes to the technician with the lowest expected cost, so a specialist fast and sure on one appliance draws those calls even from farther away.
T10 · junior generalist, truck V10
| Appliance | Fixes first time | Speed |
|---|---|---|
| dishwasher | 76% | 1.20 |
| dryer | 79% | 1.25 |
| furnace | 81% | 1.16 |
| range | 80% | 1.20 |
| refrigerator | 80% | 1.19 |
| washer | 80% | 1.16 |
Why it matters: each call goes to the technician with the lowest expected cost, so a specialist fast and sure on one appliance draws those calls even from farther away.
T11 · mid generalist, certified, truck V11
| Appliance | Fixes first time | Speed |
|---|---|---|
| dishwasher | 86% | 1.00 |
| dryer | 86% | 1.03 |
| furnace | 84% | 1.03 |
| range | 85% | 1.00 |
| refrigerator | 84% | 0.98 |
| washer | 85% | 0.98 |
Why it matters: each call goes to the technician with the lowest expected cost, so a specialist fast and sure on one appliance draws those calls even from farther away.
T12 · senior generalist, certified, truck V12
| Appliance | Fixes first time | Speed |
|---|---|---|
| dishwasher | 94% | 0.92 |
| dryer | 91% | 0.93 |
| furnace | 90% | 0.91 |
| range | 95% | 0.89 |
| refrigerator | 90% | 0.94 |
| washer | 94% | 0.91 |
Why it matters: each call goes to the technician with the lowest expected cost, so a specialist fast and sure on one appliance draws those calls even from farther away.
T13 · senior specialist, certified, truck V13
| Appliance | Fixes first time | Speed |
|---|---|---|
| furnace | 98% | 0.69 |
| range | 97% | 0.72 |
| washer | 98% | 0.69 |
Why it matters: each call goes to the technician with the lowest expected cost, so a specialist fast and sure on one appliance draws those calls even from farther away.
T14 · junior generalist, truck V14
| Appliance | Fixes first time | Speed |
|---|---|---|
| dishwasher | 80% | 1.18 |
| dryer | 78% | 1.17 |
| furnace | 75% | 1.19 |
| range | 77% | 1.17 |
| refrigerator | 80% | 1.23 |
| washer | 76% | 1.22 |
Why it matters: each call goes to the technician with the lowest expected cost, so a specialist fast and sure on one appliance draws those calls even from farther away.
T15 · mid specialist, certified, truck V15
| Appliance | Fixes first time | Speed |
|---|---|---|
| refrigerator | 94% | 0.83 |
| washer | 89% | 0.81 |
Why it matters: each call goes to the technician with the lowest expected cost, so a specialist fast and sure on one appliance draws those calls even from farther away.
T16 · senior generalist, certified, truck V16
| Appliance | Fixes first time | Speed |
|---|---|---|
| dishwasher | 95% | 0.93 |
| dryer | 90% | 0.90 |
| furnace | 93% | 0.94 |
| range | 93% | 0.93 |
| refrigerator | 93% | 0.91 |
| washer | 94% | 0.88 |
Why it matters: each call goes to the technician with the lowest expected cost, so a specialist fast and sure on one appliance draws those calls even from farther away.
T17 · mid generalist, certified, truck V17
| Appliance | Fixes first time | Speed |
|---|---|---|
| dishwasher | 88% | 0.98 |
| dryer | 87% | 1.03 |
| furnace | 83% | 1.05 |
| range | 86% | 1.01 |
| refrigerator | 87% | 1.04 |
| washer | 85% | 0.98 |
Why it matters: each call goes to the technician with the lowest expected cost, so a specialist fast and sure on one appliance draws those calls even from farther away.
T18 · mid generalist, certified, truck V18
| Appliance | Fixes first time | Speed |
|---|---|---|
| dishwasher | 83% | 1.01 |
| dryer | 87% | 1.02 |
| furnace | 84% | 0.99 |
| range | 85% | 0.99 |
| refrigerator | 87% | 0.96 |
| washer | 84% | 0.98 |
Why it matters: each call goes to the technician with the lowest expected cost, so a specialist fast and sure on one appliance draws those calls even from farther away.
T19 · senior specialist, certified, truck V19
| Appliance | Fixes first time | Speed |
|---|---|---|
| furnace | 98% | 0.71 |
| range | 96% | 0.69 |
Why it matters: each call goes to the technician with the lowest expected cost, so a specialist fast and sure on one appliance draws those calls even from farther away.
T20 · junior generalist, truck V20
| Appliance | Fixes first time | Speed |
|---|---|---|
| dishwasher | 75% | 1.24 |
| dryer | 76% | 1.16 |
| furnace | 77% | 1.20 |
| range | 80% | 1.24 |
| refrigerator | 78% | 1.25 |
| washer | 76% | 1.22 |
Why it matters: each call goes to the technician with the lowest expected cost, so a specialist fast and sure on one appliance draws those calls even from farther away.
T21 · mid generalist, certified, truck V21
| Appliance | Fixes first time | Speed |
|---|---|---|
| dishwasher | 88% | 0.99 |
| dryer | 88% | 1.04 |
| furnace | 84% | 1.03 |
| range | 89% | 1.04 |
| refrigerator | 89% | 1.00 |
| washer | 89% | 1.02 |
Why it matters: each call goes to the technician with the lowest expected cost, so a specialist fast and sure on one appliance draws those calls even from farther away.
T22 · senior specialist, certified, truck V22
| Appliance | Fixes first time | Speed |
|---|---|---|
| dishwasher | 96% | 0.69 |
| furnace | 98% | 0.73 |
| range | 96% | 0.72 |
Why it matters: each call goes to the technician with the lowest expected cost, so a specialist fast and sure on one appliance draws those calls even from farther away.
T23 · senior generalist, certified, truck V23
| Appliance | Fixes first time | Speed |
|---|---|---|
| dishwasher | 93% | 0.87 |
| dryer | 90% | 0.89 |
| furnace | 89% | 0.88 |
| range | 93% | 0.94 |
| refrigerator | 94% | 0.92 |
| washer | 94% | 0.91 |
Why it matters: each call goes to the technician with the lowest expected cost, so a specialist fast and sure on one appliance draws those calls even from farther away.
T24 · mid generalist, truck V24
| Appliance | Fixes first time | Speed |
|---|---|---|
| dishwasher | 84% | 1.02 |
| dryer | 84% | 1.00 |
| furnace | 83% | 1.01 |
| range | 85% | 0.98 |
| refrigerator | 85% | 1.05 |
| washer | 86% | 1.01 |
Why it matters: each call goes to the technician with the lowest expected cost, so a specialist fast and sure on one appliance draws those calls even from farther away.
T25 · junior specialist, truck V25
| Appliance | Fixes first time | Speed |
|---|---|---|
| dishwasher | 83% | 0.95 |
| dryer | 81% | 0.98 |
| washer | 80% | 0.97 |
Why it matters: each call goes to the technician with the lowest expected cost, so a specialist fast and sure on one appliance draws those calls even from farther away.
T26 · junior generalist, truck V26
| Appliance | Fixes first time | Speed |
|---|---|---|
| dishwasher | 79% | 1.14 |
| dryer | 78% | 1.25 |
| furnace | 76% | 1.16 |
| range | 77% | 1.18 |
| refrigerator | 76% | 1.21 |
| washer | 76% | 1.25 |
Why it matters: each call goes to the technician with the lowest expected cost, so a specialist fast and sure on one appliance draws those calls even from farther away.
T27 · junior specialist, truck V27
| Appliance | Fixes first time | Speed |
|---|---|---|
| dishwasher | 82% | 0.97 |
| range | 86% | 0.92 |
| refrigerator | 84% | 0.94 |
Why it matters: each call goes to the technician with the lowest expected cost, so a specialist fast and sure on one appliance draws those calls even from farther away.
T28 · junior specialist, truck V28
| Appliance | Fixes first time | Speed |
|---|---|---|
| dryer | 85% | 0.99 |
| range | 80% | 1.01 |
| refrigerator | 82% | 0.98 |
Why it matters: each call goes to the technician with the lowest expected cost, so a specialist fast and sure on one appliance draws those calls even from farther away.
T29 · mid generalist, certified, truck V29
| Appliance | Fixes first time | Speed |
|---|---|---|
| dishwasher | 84% | 1.02 |
| dryer | 84% | 1.03 |
| furnace | 86% | 1.03 |
| range | 85% | 1.03 |
| refrigerator | 88% | 1.02 |
| washer | 88% | 0.99 |
Why it matters: each call goes to the technician with the lowest expected cost, so a specialist fast and sure on one appliance draws those calls even from farther away.
T30 · junior generalist, truck V30
| Appliance | Fixes first time | Speed |
|---|---|---|
| dishwasher | 80% | 1.17 |
| dryer | 76% | 1.17 |
| furnace | 77% | 1.16 |
| range | 78% | 1.17 |
| refrigerator | 78% | 1.23 |
| washer | 78% | 1.18 |
Why it matters: each call goes to the technician with the lowest expected cost, so a specialist fast and sure on one appliance draws those calls even from farther away.
Across all 92 held-back days, on the booked codes
Who takes the call
Every held-back day replayed with the same made-up sick calls, breakdowns and priority changes. Staple sends each call to the technician with the lowest expected cost: drive and repair minutes, plus a second visit times the chance that technician's skill or truck fails it, placing first the call with most to lose?. Shuffling the technicians' skills drops it to 83.3%, below the parts-only rule's 84.1%, so the gain comes from knowing who is good at what. Calls moved by a sick day or a breakdown were fixed first time 77.3% of the time, against 71.2% for the current way. A rolled call? counts as not fixed.
Show the numbers
| policy | calls | rolled | first_ | parts_ | drive_ | moved | moved_ | cost_ |
|---|---|---|---|---|---|---|---|---|
| nearest technician, today's stock | 13587 | 9 | 69.6 | 20.4 | 13.7 | 438 | 71.2 | 122.08 |
| nearest technician, balanced loads | 13587 | 9 | 79.3 | 9.1 | 13.7 | 438 | 69.2 | 106.06 |
| skills only, balanced loads | 13587 | 1 | 84.4 | 7.2 | 16.6 | 440 | 64.5 | 95.59 |
| parts only, balanced loads | 13587 | 4 | 84.1 | 4.3 | 14.9 | 461 | 84.2 | 97.74 |
| Staple: skills and parts, balanced loads | 13587 | 2 | 86.4 | 4.7 | 17.6 | 433 | 77.3 | 93.21 |
| Staple with shuffled skills (control) | 13587 | 13 | 83.3 | 3.7 | 18.6 | 443 | 84.0 | 104.66 |
| Staple with shuffled-history parts odds (control) | 13587 | 0 | 86.1 | 5.1 | 17.7 | 455 | 76.7 | 93.87 |
What a fleet does with this: keep the routing system dispatch already owns, and hand it this expected-cost score for each technician and call, so its routes carry the skill and parts judgment.
What to load tonight
Each night the balanced truck ranks every part by its worth? per unit of space. It covers 90.3% of jobs for $109 a truck-day?, against 78.6% and $180 for today's fixed stock, while holding $3,068 against $3,162.
Show the numbers
| policy | parts_ | covered_ | parts_ | permanent_ | moves_ | stock_ | repeat_ | handling_ | holding_ | cost_ | roi |
|---|---|---|---|---|---|---|---|---|---|---|---|
| the day's lists only | 1 | 36.4 | 4.0 | 0.0 | 7.3 | 238.0 | 529.63 | 14.61 | 0.16 | 544.4 | 464.65 |
| the day's lists only | 2 | 56.8 | 7.6 | 0.0 | 12.4 | 507.0 | 359.36 | 24.76 | 0.35 | 384.47 | 340.85 |
| the day's lists only | 3 | 65.7 | 10.9 | 0.0 | 16.9 | 744.0 | 285.62 | 33.82 | 0.51 | 319.96 | 268.42 |
| the day's lists only | 4 | 70.9 | 14.3 | 0.0 | 21.8 | 960.0 | 242.54 | 43.6 | 0.66 | 286.79 | 224.47 |
| the day's lists only | 5 | 74.9 | 17.7 | 0.0 | 26.9 | 1096.0 | 209.31 | 53.88 | 0.75 | 263.95 | 207.56 |
| the day's lists only | 6 | 77.7 | 21.0 | 0.0 | 31.3 | 1232.0 | 185.47 | 62.59 | 0.84 | 248.9 | 191.83 |
| the day's lists only | 7 | 80.0 | 24.1 | 0.0 | 34.5 | 1377.0 | 166.72 | 69.0 | 0.94 | 236.66 | 176.6 |
| the day's lists only | 8 | 81.7 | 26.9 | 0.0 | 36.9 | 1516.0 | 152.01 | 73.72 | 1.04 | 226.77 | 163.87 |
| balanced truck | 0 | 90.3 | 66.3 | 37.6 | 13.4 | 3068.0 | 80.42 | 26.88 | 2.1 | 109.4 | 89.5 |
| today's stock plus the day's lists | 6 | 85.8 | 53.0 | 48.7 | 7.6 | 3335.0 | 118.36 | 15.14 | 2.28 | 135.78 | 78.19 |
| today's stock plus the day's lists | 7 | 85.8 | 53.2 | 48.7 | 7.8 | 3340.0 | 117.87 | 15.65 | 2.29 | 135.8 | 78.13 |
| today's stock plus the day's lists | 8 | 85.9 | 53.3 | 48.7 | 8.0 | 3342.0 | 117.56 | 15.97 | 2.29 | 135.81 | 78.12 |
| today's stock plus the day's lists | 5 | 85.3 | 52.6 | 48.7 | 6.8 | 3324.0 | 122.16 | 13.68 | 2.28 | 138.11 | 78.04 |
| today's stock plus the day's lists | 4 | 84.2 | 51.6 | 48.7 | 5.0 | 3295.0 | 131.72 | 10.02 | 2.26 | 144.0 | 77.66 |
| every part that fits for the day's types | 25 | 86.1 | 54.5 | 48.7 | 9.1 | 3373.0 | 115.54 | 18.26 | 2.31 | 136.11 | 77.61 |
| today's stock plus the day's lists | 3 | 82.3 | 50.1 | 48.7 | 2.3 | 3240.0 | 147.47 | 4.65 | 2.22 | 154.34 | 77.21 |
| today's stock plus the day's lists | 2 | 80.4 | 49.1 | 48.7 | 0.7 | 3179.0 | 163.28 | 1.32 | 2.18 | 166.78 | 76.88 |
| today's stock plus the day's lists | 1 | 79.5 | 48.9 | 48.7 | 0.3 | 3167.0 | 170.82 | 0.51 | 2.17 | 173.5 | 76.28 |
| today's trucks | 0 | 78.6 | 48.8 | 48.7 | 0.0 | 3162.0 | 177.99 | 0.0 | 2.17 | 180.16 | 75.59 |
What a fleet does with this: switch the overnight load from a fixed stock list to tomorrow's booked calls, so the parts room works from a load sheet per truck like the one on the left.
Claude coding the bookings
Claude Haiku 5.5 (claude-haiku-5-5) reads the customer's own words and picks a problem code with a confidence. Asking one question when it is unsure, its 3-part list covers 69.9% of jobs, against 71.6% for the booked code? and 50.4% for keyword rules. So Claude codes a booking about as well as a call-taker, and far better than keyword rules. Random replies to its question drop it to 66.2%, and shuffling its answers between bookings to 32.7%. The answers are saved with the code, so these pages rebuild without a key.
Show the numbers
| method | jobs | agrees_ | agrees_ | coverage_ |
|---|---|---|---|---|
| booked code | 13587 | 100.0 | 90.4 | 71.6 |
| Claude | 13587 | 92.6 | 83.8 | 68.2 |
| Claude, top guess only | 13587 | 92.6 | 83.8 | 67.5 |
| Claude, asking when unsure | 13587 | 96.1 | 86.9 | 69.9 |
| Claude, asking when unsure, random replies (control) | 13587 | 90.2 | 81.7 | 66.2 |
| keyword rules | 13587 | 48.2 | 44.4 | 50.4 |
| no code | 13587 | 0.0 | 0.0 | 40.3 |
| Claude answers shuffled (control) | 13587 | 18.9 | 19.2 | 32.7 |
What a fleet does with this: let Claude code the bookings and ask its one question at the moment of booking, and keep a person on the few calls its question cannot settle.
Back-orders to chase first
For each back-ordered part?, the list forecasts the calls that will need it before it arrives, from training history only, and how many have no truck nearby holding one. Over the held-back months it expected 84 calls and 14 stuck; the days then brought 90 and 20.
Show the numbers
| part | eta_ | trucks_ | open_ | expected_ | expected_ | dollars_ | actual_ | actual_ |
|---|---|---|---|---|---|---|---|---|
| dryer/main control board | 13 | 2 | 5 | 11.2 | 4.4 | 721.0 | 11 | 5 |
| dryer/blower wheel | 14 | 2 | 5 | 7.8 | 3.1 | 503.0 | 10 | 7 |
| washer/tub spider arm | 8 | 0 | 12 | 1.9 | 1.9 | 316.0 | 4 | 4 |
| dishwasher/thermal fuse | 13 | 4 | 4 | 4.2 | 1.2 | 202.0 | 6 | 1 |
| dryer/moisture sensor | 8 | 2 | 5 | 2.6 | 1.0 | 168.0 | 0 | 0 |
| refrigerator/overload protector | 7 | 1 | 7 | 1.8 | 1.0 | 165.0 | 1 | 1 |
| washer/tub seal | 4 | 2 | 6 | 1.2 | 0.6 | 95.0 | 3 | 2 |
| furnace/gas valve | 6 | 4 | 2 | 1.7 | 0.3 | 42.0 | 1 | 0 |
| dryer/thermal fuse | 5 | 23 | 0 | 24.4 | 0.0 | 0.0 | 28 | 0 |
| range/burner cap set | 7 | 6 | 0 | 2.3 | 0.0 | 0.0 | 0 | 0 |
| refrigerator/ice maker assembly | 5 | 24 | 0 | 14.9 | 0.0 | 0.0 | 13 | 0 |
| washer/water inlet valve | 3 | 25 | 0 | 10.5 | 0.0 | 0.0 | 13 | 0 |
What a fleet does with this: expedite from the top of this list, and move spares toward the zones where no truck holds one.
Which parts to carry
The predictor ranks parts by how often they fixed the same model family and problem, and leans? on the wider appliance group when a family's history is thin. Three parts on the carry list? cover 71.6% of held-back jobs; the national top three cover 40.3%. Shuffling the history drops the predictor to 38.5%.
Show the numbers
| k | predictor_ | national_ | shuffled_ | todays_ |
|---|---|---|---|---|
| 1 | 37.5 | 19.5 | 19.5 | 78.6 |
| 2 | 60.5 | 30.0 | 28.8 | 78.6 |
| 3 | 71.6 | 40.3 | 38.5 | 78.6 |
| 4 | 77.9 | 49.0 | 47.7 | 78.6 |
| 5 | 82.5 | 57.0 | 57.8 | 78.6 |
| 6 | 85.7 | 64.4 | 63.8 | 78.6 |
| 7 | 88.0 | 70.4 | 70.4 | 78.6 |
| 8 | 89.7 | 75.8 | 75.8 | 78.6 |
What a fleet does with this: rank each booked call's parts by model family and problem rather than by national usage, and feed those lists to the overnight load.
Where repeat visits come from
On today's trucks, a missing part causes 67% of repeat visits?. Washers are worst: 29 of every 100 washer jobs need a second visit because a part was not on board.
Show the numbers
| appliance | jobs | repeat_ | parts_ | parts_ | parts_ |
|---|---|---|---|---|---|
| washer | 25550 | 9900 | 7434 | 29.1 | 75.1 |
| dryer | 25525 | 8641 | 5743 | 22.5 | 66.5 |
| refrigerator | 25464 | 8605 | 5708 | 22.4 | 66.3 |
| range | 25264 | 7850 | 5222 | 20.7 | 66.5 |
| furnace | 32955 | 9462 | 6002 | 18.2 | 63.4 |
| dishwasher | 25242 | 7296 | 4579 | 18.1 | 62.8 |
What a fleet does with this: start the pilot on washers, where a missing part costs the most second visits.
How a fleet would adopt it
- Back-test on its own history. The same replay on real calls, parts and technicians, before any truck changes. If the gains vanish there, it stops here.
- Pilot one region. Load and dispatch one region by this plan for six weeks against a matched region left as it is, and compare first-visit fix, parts-caused repeat visits and stock value.
- Roll out region by region. Each region goes live only after the one before it beat its match.
What this shows, and what it does not
The plan on the left runs on Claude's codes for one invented week. The evidence above runs on the call-taker's booked codes for all 92 held-back days, so it measures the planning apart from the reading. Every result reproduces from one seed, and each gain has a shuffled control that falls back when the history's links are broken. None of it shows the gains on a real fleet, because the history is invented. Three corners are cut on purpose: counting instead of a trained model, zone-to-zone drive times instead of road routing, and a call-by-call night plan instead of a solver.